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Dell Alienware AW2523HF, User Manual

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Dell Alienware AW2523HF User Manual Download Page 59

 

Troubleshooting

       |

    

59

Common problems

The following table contains general information about common monitor problems 

you might encounter and the possible solutions:

Common 

Symptoms

What You 

Experience

Possible Solutions

No Video/

Power LED off

No picture

• Ensure that the video cable connecting 

the monitor and the computer is properly 

connected and secure.

• Verify that the power outlet is functioning 

properly using any other electrical equipment.

• Ensure that the power button is pressed.

• Ensure that the correct input source is selected 

in the 

Input Source

 menu.

No Video/

Power LED on

No picture or 

no brightness

• Increase brightness and contrast controls via 

OSD.

• Perform monitor self-test feature check.

• Check for bent or broken pins in the video 

cable connector.

• Run the built-in diagnostics.

• Ensure that the correct input source is selected 

in the 

Input Source

 menu.

Missing Pixels

LCD screen has 

spots

• 

Turn off the monitor and turn it on again. 

• 

Pixel that is permanently off is a natural defect 

that can occur in LCD technology.

• For more information on Dell Monitor Quality 

and Pixel Policy, see Dell Support site at: 

https://www.dell.com/pixelguidelines

Stuck-on Pixels LCD screen has 

bright spots

• 

Turn off the monitor and turn it on again. 

• 

Pixel that is permanently off is a natural defect 

that can occur in LCD technology.

• For more information on Dell Monitor Quality 

and Pixel Policy, see Dell Support site at: 

https://www.dell.com/pixelguidelines

Brightness 

Problems

Picture too dim 

or too bright

• Reset the monitor to factory settings.

• Adjust brightness and contrast controls via 

OSD.

Safety Related 

Issues

Visible signs 

of smoke or 

sparks

• Do not perform any troubleshooting steps.

• Contact Dell immediately.

Summary of Contents for Alienware AW2523HF

Page 1: ...Monitor Model AW2523HF Regulatory model AW2523HFt Alienware 25 Gaming Monitor AW2523HF User s Guide ...

Page 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2022 09 Rev A01 ...

Page 3: ...signments 17 Plug and Play 20 LCD monitor quality and pixel policy 20 Ergonomics 21 Handling and moving your display 22 Maintenance guidelines 24 Cleaning your monitor 24 Setting up the monitor 25 Connecting the stand 25 Using the tilt swivel and vertical extension 28 Tilt swivel and vertical extension 28 Rotating the display 28 Organizing your cables 29 Connecting your monitor 30 Securing your mo...

Page 4: ...ing AlienFX application 54 Prerequisites 54 Installing AWCC through Windows update 54 Installing AWCC from the Dell Support website 54 Navigating the AlienFX window 55 Troubleshooting 57 Self test 57 Built in diagnostics 58 Disabling AMD FreeSync 58 Common problems 59 Product specific problems 61 Universal Serial Bus USB specific problems 62 Appendix 63 FCC notices U S only and other regulatory in...

Page 5: ...p object Ensure that your monitor is electrically rated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystals of the display Connect the power cable from the monitor to a wall outlet that is near and accessible Do not place and use the monitor on a wet surface or near water Do ...

Page 6: ...e components may be optional and may not ship with your monitor Some features may not be available in certain countries NOTE If you are connecting a stand that you purchased from any other source follow the setup instructions that were included with the stand Display Stand riser Stand base Power cable varies by country USB 3 2 Gen 1 5 Gbps upstream cable 1 8 m DisplayPort cable 1 8 m DisplayPort t...

Page 7: ...ports an extremely high refresh rate of 360 Hz and a rapid response time of 0 5 ms gray to gray in Extreme mode Color gamut of sRGB 99 Tilt swivel pivot and height adjustment capabilities Removable pedestal stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Digital connectivity through 1 DisplayPort and 2 HDMI ports Equipped with 1 USB upst...

Page 8: ...re is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort 0 5ms gray to gray min 1ms gray to gray most observed is achievable in Extreme mode to reduce visible motion blur and increased image responsiveness However this may introduce some slight and noticeable visual artifacts into the image As every system setup and every gamer s needs are different we rec...

Page 9: ...mount monitor using VESA compatible wall mount kit 100 mm x 100 mm 2 Regulatory label Lists the regulatory approvals 3 Stand release button Releases stand from the monitor 4 Headset hanger Hang the headset on hanger NOTE Load bearing capacity under 400 g 5 Cable management slot Use to organize cables by inserting them through the slot ...

Page 10: ...Service Tag label Refer to this label if you need to contact Dell for technical support The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information 6 Joystick Use it to control the OSD menu 8 Headphone port Connect your headphone WARNING The possible long term effect of listening to a...

Page 11: ... m typical Contrast ratio 1000 to 1 typical Display screen coating Anti glare treatment of the front polarizer 3H hard coating Backlight WLED Response Time Gray to Gray 0 5ms gray to gray min 1ms gray to gray most observed in Extreme Mode 2 ms gray to gray in Super Fast Mode 3 ms gray to gray in Fast Mode Color depth 16 78 million colors RGB 8bits Color gamut 99 sRGB typical Connectivity 2 x HDMI ...

Page 12: ...atibility Easy Arrange and other key features Security Security lock slot cable lock sold separately Resolution specifications Signal HDMI DisplayPort Horizontal scan range 30 kHz to 283 kHz 30 kHz to 413 kHz Vertical scan range 48 Hz to 255 Hz 48 Hz to 360 Hz Maximum preset resolution 1920 x 1080 at 255 Hz 1920 x 1080 at 360 Hz Video display capabilities HDMI DP alternate mode 480i 480P 576i 576P...

Page 13: ... 88 75 49 50 VESA 1024 x 768 48 36 60 65 VESA 1024 x 768 60 02 75 78 75 VESA 1152 x 864 67 50 75 108 VESA 1280 x 800 49 7 60 83 50 VESA 1280 x 1024 64 60 108 VESA 1280 x 1024 80 75 135 VESA 1600 x 1200 75 60 175 50 VESA 1680 x 1050 65 29 60 146 25 VESA 1920 x 1080 67 50 60 148 50 VESA 1920 x 1080 137 26 119 98 285 50 VESA 1920 x 1080 186 28 165 394 92 VESA 1920 x 1080 282 240 597 84 VESA 1920 x 10...

Page 14: ... Max brightness and contrast setting with maximum power loading on all USB ports 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total energy consumption in kWh measured with reference to Energy Star test method This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components ...

Page 15: ... compressed 390 25 mm 15 36 in Width 555 19 mm 21 90 in Depth 243 70 mm 9 60 in Dimensions without stand Height 325 84 mm 12 80 in Width 555 19 mm 21 90 in Depth 66 65 mm 2 60 in Stand dimensions Height extended 411 80 mm 16 21 in Height compressed 383 34 mm 15 09 in Width 233 40 mm 9 20 in Depth 243 70 mm 9 60 in Base 233 40 mm x 223 14 mm 9 20 in x 8 79 in Weight Weight with packaging 9 kg 19 84...

Page 16: ...nic Free glass and Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 254 37 BTU hour maximum 55 69 BTU hour typical ...

Page 17: ...layPort Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 18: ...2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 19: ...e device is BC 1 2 compatible NOTE The monitor s USB ports work only when the monitor is on or in the Standby Mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data rate Maximum power consumption each port Super speed 5 Gbps 4 50 W Hi Speed 480 Mbps 4 50 W Full speed 12 Mbps 4 50 W Device speed when Hi...

Page 20: ...ttings Most monitor installations are automatic you can select different settings if required For more information about changing the monitor settings see Operating the monitor LCD monitor quality and pixel policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality ...

Page 21: ...the breaks 5 Perform stretches to relieve tension in the neck arm back and shoulders during the breaks Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings Adjust the ambient lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windo...

Page 22: ...on the floor wrists relaxed and flat Handling and moving your display To ensure the monitor is handled safely when lifting or moving it follow the guidelines mentioned below Before moving or lifting the monitor turn off your computer and the monitor Disconnect all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of ...

Page 23: ... on the display area to avoid any scratches or damage When transporting the monitor avoid any sudden shock or vibration to it When lifting or moving the monitor do not turn the monitor upside down while holding the stand base or stand riser This may result in accidental damage to the monitor or cause personal injury ...

Page 24: ...ace of the monitor Doing so will allow liquids to accumulate at the bottom of the display panel and corrode the electronics resulting in permanent damage Instead apply the cleaning solution or water to a soft cloth and then clean the monitor CAUTION Using chemicals for cleaning may cause changes in the appearance of the monitor such as color fading milky film on the monitor deformation uneven dark...

Page 25: ...only for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To connect the monitor stand 1 Align and place the stand riser on the stand base 2 Open the screw handle at the bottom of the stand base and turn it clockwise to secure the stand assembly 3 Close the screw hand...

Page 26: ...ng the stand assembly to the display ensure that the front flap is opened to allow space for the assembly 5 Slide the tabs on the stand riser into the slots on the display back cover and press down the stand assembly to snap it into place CAUTION Hold the stand riser firmly when lifting the monitor to avoid any accidental damage ...

Page 27: ...Setting up the monitor 27 6 Hold the stand riser and lift the monitor carefully then place it on a flat surface 7 Lift the protective cover from the monitor ...

Page 28: ... factory Rotating the display Before you rotate the display extend the display vertically until the top of the stand riser Tilt the display backwards until the maximum to avoid the bottom edge of the display touching 2 1 90 90 NOTE To toggle the display setting on your Dell computer between landscape and portrait when rotating the display download and install the latest graphics driver To download...

Page 29: ...l necessary cables to your monitor and computer see Connect ing Your Monitor for cable attachment organize all cables as shown above If a cable does not reach your computer when routing it through the monitor slot then connect the cable directly to the computer instead ...

Page 30: ...OTE The images are for the purpose of illustration only The appearance of the computer may vary To connect your monitor to the computer 1 Turn off your computer 2 Connect the DisplayPort USB cable from your monitor to the computer 3 Turn on your monitor 4 Select the correct input source from the OSD Menu on your monitor and then turn on your computer Connecting the DP cable DP DP Connecting the US...

Page 31: ... bottom of the monitor See Security lock slot For more information on using the Kensington lock purchased separately see the documentation that is shipped with the lock Secure your monitor to a table using the Kensington security lock NOTE The image is for the purpose of illustration only Appearance of the lock may vary ...

Page 32: ...he following instructions are applicable only for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor 2 3 ...

Page 33: ...table 2 Remove the monitor stand see Removing the monitor stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall For more information see the documentation that is shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mou...

Page 34: ... down left right to toggle between options 3 Press the joystick button again to confirm the settings and exit Joystick Description When the OSD menu is on press the button to confirm the selection or save the settings When the OSD menu is off press the button to launch the OSD main menu See Accessing the Menu System To navigate left and right on the OSD menu Move right to enter the submenu Move le...

Page 35: ...tton Description 1 Menu Use this Menu button to launch the on screen display OSD and select the OSD menu See Accessing the menu system 2 Dark Stabilizer To directly access the Dark Stabilizer adjustment slider 3 AlienVision To directly access the AlienVision adjustment slider 4 Brightness Contrast To directly access the Brightness Contrast adjustment sliders 5 Input Source Use this button to choos...

Page 36: ...ize your visual gameplay experience Alienware 25 Monitor Game Game Enhance Mode Preset Modes Off Standard Console Mode AlienVision Hue Saturation Response Time Dark Stabilizer Fast 0 Off Off AW2523HF Exit Display Menu Personalize Others Input Source Audio Brightness Contrast Preset Modes Allows you to choose from a list of preset color modes FPS Standard RPG MOBA RTS SPORTS Game 1 Game 2 Preset Mo...

Page 37: ...iew Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes WARNING The possible long term effects of blue light emission from the monitor may cause personal injury such as digital eye strain eye fatigue and damage to the eyes Using monitor for extended periods of time may also cause pain in parts of body such as neck arm back and shoulder For more ...

Page 38: ...es per second when playing games The higher the rate the smoother the motion appears Display Alignment Activating the function may help ensure the perfect alignment of the video contents from multiple displays Response Time Allows you to set the Response Time to Fast Super Fast or Extreme Dark Stabilizer Improves the visibility in the dark gaming scenarios The higher the value 0 to 3 the more visi...

Page 39: ...AlienVision On Off Select to enable disable the functions under AlienVision Night Use this feature when playing games to identify objects clearly enhance contents in darkness Clear This feature is suitable to clean up visual artifacts enhance contents details sharpness edges super resolutions in a day scene Chroma This feature is able to apply heatmap in dark gaming scenarios Crosshair This featur...

Page 40: ... the factory defaults Brightness Contrast Adjusts the brightness and contrast of the display 75 Alienware 25 Monitor AW2523HF Exit Display Menu Personalize Others Input Source Audio Brightness Contrast Game 75 Brightness Adjusts the luminance of the backlight minimum 0 maximum 100 Move the joystick up to increase the brightness level Move the joystick down to decrease the brightness level Contrast...

Page 41: ...ut when you are using the HDMI connector Press the joystick button to confirm the selection HDMI 2 Auto Select Turn on the function to allow the monitor to automatically scan for available input sources Press the joystick button to confirm the selection Reset Input Source Resets your monitor s Input Source settings to the factory defaults Display Use the Display menu to adjust image Game Alienware...

Page 42: ... the sharpness from 0 to 100 Smart HDR Move the joystick to switch the Smart HDR feature between Desktop Movie HDR Game HDR and Off Smart HDR High Dynamic Range automatically enhances the display output by adjusting the settings optimally to resemble life like visuals Desktop This mode is more suitable for general usage of the monitor with a desktop computer Movie HDR Use this mode during playback...

Page 43: ...guages of the OSD the amount of time the menu remains on screen and so on Language English Alienware 25 Monitor AW2523HF Game Exit Reset Menu Transparency 20 Timer 20s Display Menu Personalize Others Input Source Audio Brightness Contrast Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Sel...

Page 44: ...s Contrast Key Key Select Shortcut key 1 Allows you to choose a feature from Preset Modes Game Enhance Mode Dark Stabilizer AlienVision Brightness Contrast Input Source Aspect Ratio Smart HDR and Volume set it as a shortcut key Shortcut key 2 Shortcut key 3 Shortcut key 4 Shortcut key 5 AlienVision Toggle list Allows you to choose a feature Toggle Preset Night Clear Chroma and Crosshair set it as ...

Page 45: ...ness Contrast Display Info Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows you to adjust features such as brightness and color balance of your monitor using software installed on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor Alienware 25 Monitor DDC...

Page 46: ...Menu Personalize Input Source Audio Brightness Contrast Firmware Displays the firmware version of your monitor Service Tag Displays the Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the bottom of the cover Self Diagnostic Use this opti...

Page 47: ...ze Others Input Source Audio Brightness Contrast Night Chroma Clear Crosshair Off The following message appears when you select On and you can preview the effect of each vision by moving joystick button NOTE Press the joystick button to select or clear the AlienVision By default all AlienVision are selected You can select the desired AlienVision according to your preference Chroma Clear Crosshair ...

Page 48: ...utton to launch the OSD Main Menu 2 Using the joystick select Game AlienVision 3 Select On to enable the functions in AlienVision mode Preset Modes AlienVision Hue Saturation Dark Stabilizer Console Mode AW2523HF Alienware 25 Monitor Game Exit Game Enhance Mode Response Time Display Menu Personalize Others Input Source Audio Brightness Contrast Night Chroma Clear Crosshair Off 4 For more informati...

Page 49: ...equency ranges addressable by this monitor Recommended mode is 1920 x 1080 NOTE The message that appears on the monitor varies based on the type of input cable used You can see the following message before the DDC CI function is disabled The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function Yes No AW2523HF Alienware 25 Monitor When t...

Page 50: ... these Preset Modes If you press any button other than the power button to wake up monitor the following messages will appear depending on the selected input No DP signal from your device Press any key on the keyboard or move the mouse or wake it up If there is no display press the monitor button again to select the correct input source Alienware 25 Monitor AW2523HF If either DP HDMI 1 and HDMI 2 ...

Page 51: ...ndows 10 and Windows 11 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Keep Changes or Revert If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portabl...

Page 52: ... Display Smart HDR Game HDR AW2523HF Exit Input Color Format Aspect Ratio Smart HDR Sharpness Reset Display Desktop Game HDR Alienware 25 Monitor Movie HDR Off Game Display Menu Personalize Others Input Source Audio Brightness Contrast 2 Click Windows start menu click Settings 3 Click System Display HDR Select Use HDR with Supported and Use HDR with On ...

Page 53: ...Auto HDR with On 5 A message pops as below when you start a game Settings Auto HDR is on Good news your game has been enhanced for a brighter and more detailed picture You can turn off Auto HDR any time in Settings Open Settings Dismiss ...

Page 54: ...ul Alternatively you can find the AWCC application in the Start menu 3 Launch AWCC and perform the following steps to download the additional software components In the Settings window click Windows Update and then click Check for updates to check the Alienware driver update progress If the driver update is not responding in your computer install AWCC from the Dell Support website Installing AWCC ...

Page 55: ...t is dynamically configured based on the supported ALIENVISION on the monitor 3 ALIENVISION Select the ALIENVISION between Night Clear Chroma or Crosshair Features Capability Night Clear Chroma Crosshair Viewing Windows Size NA Crosshair Crosshair Type Color Mask Sharpness Polarized NA Heatmap NA NA NA 4 Heatmap Select the Chroma Ironbow White hot Black hot Sepia Arctic Outdoor Alert Rainbow HC 5 ...

Page 56: ...use the mapped hotkey to toggle through the list 8 SWITCH SHORTCUT Assign shortcut key to cycle through the list 9 SAVE THEME Click to Save Theme ALIENVISION all adjustments and changes for the theme A pop up notification appears on the bottom right corner of the screen FX Theme saved successfully Alienware Command Center X 10 LIVE PREVIEW Turn on off ALIENVISION on monitor ...

Page 57: ... Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen The display will go into Standby mode in 4 minutes www dell com AW2523...

Page 58: ... menu and select Others Self Diagnostic 3 Press the joystick button to start the diagnostics A gray screen is displayed 4 Observe if the screen has any defects or abnormalities 5 Toggle the joystick once again until a red screen is displayed 6 Observe if the screen has any defects or abnormalities 7 Repeat steps 5 and 6 until the screen displays green blue black and white colors Note any abnormali...

Page 59: ... connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Missing Pixels LCD screen has spots Turn off the monitor and turn it on again Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at https www dell com pixelguidelines Stu...

Page 60: ... 1080 from the Display Properties to force the proper HDR signaling Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the settings of the Preset Modes in the Game menu OS...

Page 61: ...the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run the built in diagnostics No image when using DP connection to the PC Black screen Verify which DP standard DP 1 1a or DP 1 4 your graphics card is certified to Download and install the latest graphics card driver Some DP 1 1a gra...

Page 62: ...s working slowly or not working at all Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Restart your computer Wireless USB peripherals stop working when a USB 3 0 device is plugged in Wireless USB peripherals resp...

Page 63: ... service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content See https www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Go to https www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the top right corner of...

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