Dell 924 - Photo All-In-One Inkjet Owner'S Manual Download Page 51

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Ink Cartridge Maintenance

NOTE:

The illustration below shows a black cartridge and a color cartridge (used for normal

printing). For photo printing, use a photo cartridge and a color cartridge.

Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the
left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge
carrier.

Summary of Contents for 924 - Photo All-In-One Inkjet

Page 1: ... p p l i e s s u p p o r t d e l l c o m Dell Photo All In One Printer 924 Owner s Manual Look Inside For Ordering Supplies Getting Started Using the Printer Understanding the Printer Software Maintenance and Troubleshooting ...

Page 2: ... 001 866 851 1754 Belgium 02 713 1590 Netherlands 020 674 4881 Canada 877 501 4803 Norway 231622 64 Chile 1230 020 3947 800 202874 Portugal 21 4220710 PRC 800 858 0888 Colombia 01800 9 155676 Poland 022 579 59 65 Czech 420 225 372 711 Puerto Rico 866 851 1760 Denmark 3287 5215 Singapore 1800 394 7486 Finland 09 2533 1411 South Africa 0860 102 591 France 825387247 Spain 902120385 Germany 0800 28733...

Page 3: ... and the DELL logo Dell Picture Studio and Dell Ink Management System are trademarks of Dell Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its ...

Page 4: ...w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 5: ...the Automatic Paper Type Sensor 17 Loading Paper 19 Print Media Guidelines 20 Placing Your Document on the Scanner Glass 21 2 Using the Printer Printing 23 Printing a Document 23 Printing Photos 24 Print Borderless Photos 25 Printing Photos From a PictBridge Compatible Camera 26 Copying 26 Copying Documents Using the Operator Panel 26 Copying Documents Using Your Computer 27 Copying Photos Using Y...

Page 6: ...36 Configuring Microsoft Fax Console Windows XP or Fax Service Management Windows 2000 36 Faxing a Paper Document 37 Faxing Electronic Documents 38 Receiving a Fax Using Fax Console or Fax Service Management 38 Viewing Sent and Received Faxes Using Fax Console or Fax Service Management 38 Viewing the Status of a Fax Using Fax Console or Fax Service Management 39 Changing the Fax Configuration 39 3...

Page 7: ... 55 Printer Problems 56 General Problems 57 Faxing Problems 57 Paper Problems 57 Error Messages and Lights 58 Improving Print Quality 60 6 Contacting Dell Technical Assistance 61 Automated Order Status Service 61 Contacting Dell 62 7 Appendix U S Terms and Conditions of Sale 81 Limited Warranties and Return Policy 84 Dell Printer Consumables Limited Warranties 88 Export Regulations 89 ...

Page 8: ...8 Contents Dell Software License Agreement 89 Regulatory Notices 90 Index 93 ...

Page 9: ...wer cable provided with this product or the manufacturer s authorized replacement power cable CAUTION If your product is not marked with this symbol it must be connected to an electrical outlet that is properly grounded Connect the power cable to an electrical outlet that is near the product and easily accessible To completely turn off the product the power cable must be removed from the power sou...

Page 10: ...10 CAUTION SAFETY INSTRUCTIONS w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 11: ...About Your Printer 11 1 About Your Printer Understanding the Printer Parts 1 4 3 2 11 7 6 5 9 10 8 12 ...

Page 12: ...rtridges NOTE To close the printer for normal operation lift the printer unit press the scanner support to the right and then lower the printer unit until it rests on the main body of the printer 8 USB connector Slot into which you plug the USB cable sold separately The other end of the USB cable plugs into your computer 9 Power connector Slot into which you plug the power cable NOTE Insert the po...

Page 13: ... To set the language on your printer initially 1 When you first power on your printer press the Arrow buttons to find your language 2 Press the Menu button to select your language Resetting the Language on Your Printer If you need to change the default language used on the operator panel complete the following steps 1 Press the Power button to turn off the printer 2 Press the Power button and the ...

Page 14: ...ettings for Mode Copy Copies Quality Dark Size Zoom and Maintenance For more information see Operator Panel Menus on page 15 2 Menu button Scroll through the available menus Each time you press this button the current option is saved and the next menu appears on the display Feed newly loaded paper 3 Up Downarrow buttons Navigate menus and menu items Decrease increase number of copies Change the se...

Page 15: ... Cancel button Cancel a scan print or copy job in progress Cancel a copy job using only the printer and eject a page Exit a menu and return to the default settings 7 Start button Start the copying or scanning process If the printer is in Scan mode pressing this button opens the Dell All In One Center if your printer is connected to a computer 8 Ink Drop Determine the amount of ink remaining in eac...

Page 16: ...ngs Copy Copy Color Black Copies use arrow buttons to specify quantity Quality Draft Normal Photo Dark use arrow buttons to specify darkness setting Size Letter Legal B5 A4 A5 3x6 4x6 L 2L 5x7 Hagaki 10x15 cm 13x18 cm Zoom 25 50 75 100 125 150 175 200 4x6 5x7 Letter A4 L 2L Hagaki Factory default setting ...

Page 17: ...ption allows you to leave the Maintenance menu without making a selection Choosing this option takes you back one menu level Understanding the Automatic Paper Type Sensor Your printer has an automatic paper type sensor that detects the following paper types Plain Transparency Glossy photo If you load one of these paper types the printer detects the paper type and automatically adjusts the Quality ...

Page 18: ...print job 1 With your document open click File Print 2 In the Print dialog box click Preferences or Properties depending on your program or operating system The Printing Preferences dialog box opens 3 Click the Print Setup tab 4 Select the paper type from the Media Type drop down menu 5 Click OK To turn off the automatic paper type sensor for all print jobs 1 In Windows XP click Start Control Pane...

Page 19: ...h are resting against the edges of the paper NOTE Do not pull on both paper guides simultaneously When one paper guide is moved the other adjusts accordingly NOTE Do not force paper into the printer The paper should be flat against the paper support surface and the edges of the paper should be flush against both paper guides ...

Page 20: ...paper into the printer against the right side of the paper support The banner paper is centered between the left and right paper guides You use banner paper designed for inkjet printers 10 envelopes The print side of the envelopes faces up The envelopes are centered on the paper support in between the left and right paper guides The stamp location is in the upper left corner and printed with lands...

Page 21: ...ormal or Photo print quality The paper is loaded vertically against the right side of the paper support 10 iron on transfers You follow the loading instructions on the packaging The blank side of the transfer faces up The transfer is centered on the paper support in between the left and right paper guides You select Normal or Photo print quality NOTE For best results iron on transfers should be fe...

Page 22: ...rinter w w w d e l l c o m s u p p o r t d e l l c o m 2 Place the document on the scanner glass NOTE Make sure the upper left corner of the front of the item aligns with the arrow on the printer 3 Close the top cover ...

Page 23: ...nding on the program or operating system The Printing Preferences dialog box opens b On the Print Setup tab select the print quality speed paper size black and white or color printing borderless printing orientation and number of copies c On the Advanced tab you can specify a 2 sided printing option a specialized layout option or if you want to use Automatic Image Sharpening d After making the cha...

Page 24: ...he Dell Picture Studio v2 0 select View All Printer Settings to view Print Properties 5 On the Print Setup tab select Photo and then select the dpi settings for the photo from the drop down menu 6 Select the paper size orientation and the number of copies NOTE Photo glossy paper is recommended for printing photos 7 When you are finished customizing your print settings click OK 8 Click OK or Print ...

Page 25: ...en click File Print 4 To customize your print settings click Preferences Properties Options or Setup depending on the program or operating system The Printing Preferences dialog box opens 5 On the Print Setup tab select Photo and then select the dpi settings for the photo from the drop down menu 6 Select the Borderless check box orientation of the photo and the number of copies you want 7 On the A...

Page 26: ...ailable after you disconnect the PictBridge compatible camera from your printer 3 Turn on your digital camera Refer to the instructions included with your camera for selection of the appropriate camera USB settings and PictBridge connection and usage information NOTE For many digital cameras there are two USB mode selections computer and printer or PTP For PictBridge compatible printing the printe...

Page 27: ...sing Your Computer 1 Turn on your computer and printer and make sure they are connected 2 Load the paper For more information see Loading Paper on page 19 3 Open the top cover 4 Place the document you want to copy face down on the scanner glass and make sure the upper left corner of the front of the document aligns with the arrow on the printer For more information see Placing Your Document on the...

Page 28: ...ter opens 7 Click Preview Now 8 Adjust the dotted lines to fit around the portion of the image you want to print 9 In the Copy section select a quantity and choose a photo option Color Photo or Black and White Photo 10 To customize your photo click See More Copy Settings 11 When you finish customizing your settings click Copy Now Copying Photos Without a Computer 1 Turn on your printer 2 Load phot...

Page 29: ...quality 5 To make any changes click the following tabs 6 When you finish customizing your copy settings click OK and then click Copy Now Click this tab To Print Select the paper size and type Select borderless printing options Select the print quality Scan Select the color depth and scan resolution Auto crop the scanned image Image Enhancements Sharpen your blurry images Adjust the brightness of y...

Page 30: ...ell All In One Center from the operator panel on your printer When your printer is in Scan mode press the Start button The Dell All In One Center opens on your computer 6 In the Send scanned image to drop down menu select a program as your scan destination For example choose Fax to scan an image you want to fax NOTE If the program you want to use is not listed select Search for more in the drop do...

Page 31: ...s finished processing the selected program opens Scanning Multiple Pages or Images 1 Turn on your computer and printer and make sure they are connected 2 Open the top cover 3 Place the first item you want to scan face down on the scanner glass and make sure the upper left corner of the front of the sheet aligns with the arrow on the printer For more information see Placing Your Document on the Sca...

Page 32: ... you can scan photos or documents and have them sent to any computer on the network 1 Open the top cover 2 Place the document or photo you want to scan face down on the scanner glass and make sure the upper left corner of the front of the item aligns with the arrow on the printer For more information see Placing Your Document on the Scanner Glass on page 21 3 Close the top cover 4 Press the up arr...

Page 33: ...t corner of the front of the document aligns with the arrow on the printer 3 Close the top cover 4 Open the Dell All In One Center by clicking Start Programs or All Programs Dell Printers Dell Photo AIO Printer 924 Dell All In One Center The Dell All In One Center opens NOTE You can also open the Dell All In One Center from the operator panel on your printer When your printer is in Scan mode press...

Page 34: ...hoto you want to scan face down on the scanner glass and make sure the upper left corner of the front of the item aligns with the arrow on the printer For more information see Placing Your Document on the Scanner Glass on page 21 3 Close the top cover 4 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 924 Dell All In One Center The Dell All In One Center opens 5 Click Prev...

Page 35: ...Printer 924 Dell All In One Center The Dell All In One Center opens 6 Click Preview Now 7 In the Productivity Tools section select Enlarge or reduce an image 8 Follow the instructions on the screen to select the size of your new image 9 When you finish customizing your image click Print Now Faxing To send a fax using this printer you need to have the printer attached to a computer which is equippe...

Page 36: ...layed on your fax cover page and then click Next 4 On the Select Device for Sending or Receiving Faxes screen click the modem that is installed in your computer in the Please select the fax device list 5 If you want to disable the sending of faxes click to clear the Enable Send check box 6 Click the Manual answer button or Automatically answer after user defined number of rings button 7 Click to s...

Page 37: ...ach fax When you select this check box you are able to specify the storage location for the fax copy 15 Click Next 16 Confirm the configuration settings in the Configuration Summary list and then click Finish You are now ready to send or receive faxes Faxing a Paper Document To fax a single or multiple page paper document use the Dell All In One Center 1 Turn on your printer and computer and make ...

Page 38: ... follow the instructions on the screen Receiving a Fax Using Fax Console or Fax Service Management 1 Make sure that an active telephone line is connected to the wall jack connector on the computer modem 2 Click Start Programs or All Programs Accessories Communications Fax 3 Click Fax Console or Fax Service Management If you selected the Enable Receive check box when configuring Fax Console or Fax ...

Page 39: ...tbox faxes scheduled to be sent Sent Items faxes successfully sent 4 Click the folder of your choice 5 Click the fax in the right pane for which you want to view the status and then click Preferences or Properties 6 Click the General tab and view the Status line 7 Click Close when you are finished Changing the Fax Configuration 1 Click Start Programs or All Programs Accessories Communications Fax ...

Page 40: ...40 Using the Printer w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 41: ...ents and images Printing Preferences Allows you to adjust printer settings Dell Picture Studio v2 0 Allows you to manage edit display print and convert photos and other types of images Dell Ink Management System Warns you when your printer is running low on ink Using the Dell All In One Center The Dell All In One Center allows you to Scan copy fax and use productivity tools Select where you want t...

Page 42: ...you want to send the scanned image Select the type of image being scanned Select how you will use the scan Select Fax Now NOTE Click See More Scan Settings to view all settings Copy Select the quantity and color of your copies Select a quality setting for your copies Adjust the size of the scanned area Lighten or darken your copies this can also be accomplished using the operator panel Enlarge or ...

Page 43: ...pens 2 In the Print dialog box click Preferences Properties Options or Setup depending on the program or operating system The Printing Preferences dialog box opens To access Printing Preferences when a document is not open 1 In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers 2 Right click the printer icon and then se...

Page 44: ...k cartridge NOTE You cannot select this setting if you have selected Color Cartridge for all Black Printing Orientation Select how the document is arranged on the printed page You can print using portrait or landscape orientation Multiple Copies Customize how the printer prints several photocopies of a single print job Collated Normal or Print Last Page First Advanced 2 Sided Printing Select this ...

Page 45: ...nting progress screen appears which shows the progress of the print job as well as the amount of ink remaining and the approximate number of pages remaining in the cartridge The page counter is hidden during the first 50 pages of cartridge use until printing habits are learned and a more accurate count can be given The number of pages remaining changes as a result of the type of print jobs the pri...

Page 46: ...rinting button If you select Complete A Print and click Continue Printing Process Black is used for all black printing until the black cartridge is replaced or the option is cleared from More Options located on the Advanced tab of the Printing Preferences The Reserve Tank dialog does not display again until after the low ink cartridge has been replaced The Complete A Print check box is automatical...

Page 47: ... 2 Follow the instructions on the screen 3 Restart your computer 4 Insert the Drivers and Utilities CD and then follow the instructions on the screen If the installation screen does not appear a In Windows XP click Start My Computer In Windows 2000 double click My Computer from your desktop b Double click the CD ROM drive icon If necessary double click setup exe c When the printer software install...

Page 48: ...48 Understanding the Software w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 49: ...nk online at www dell com supplies or by phone To order by phone see Ordering Supplies on page 2 Dell recommends Dell ink cartridges for your printer Dell does not provide warranty coverage for problems caused by using accessories parts or components not supplied by Dell 1 Turn on your printer 2 Lift the printer unit and position the scanner support between the tabs to hold it open The ink cartrid...

Page 50: ... each ink cartridge lid 4 Remove the old ink cartridges 5 Store the cartridges in an air tight container such as the storage unit you received with your photo cartridge or dispose of them properly 6 If you are installing new ink cartridges remove the sticker and transparent tape from the back and bottom of each ink cartridge ...

Page 51: ...or cartridge used for normal printing For photo printing use a photo cartridge and a color cartridge 7 Insert the new ink cartridges Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier ...

Page 52: ...artridge Maintenance w w w d e l l c o m s u p p o r t d e l l c o m 8 Snap each lid closed 9 Lift the printer unit and hold the scanner support up while lowering the printer unit until it is completely closed ...

Page 53: ...e now aligned for optimal print quality You may also need to align ink cartridges when characters are not properly formed or are not aligned at the left margin or when vertical or straight lines appear wavy To align the ink cartridges 1 Load plain paper For more information see Loading Paper on page 19 2 In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes In Wind...

Page 54: ...more information see Loading Paper on page 19 2 In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers 3 Right click the Dell Photo AIO Printer 924 icon 4 Click Printing Preferences The Printing Preferences dialog box opens 5 Click the Maintenance tab 6 Click Clean Print Cartridges 7 If the print quality has not improved...

Page 55: ...R CHECK THE USB CABLE Ensure the USB cable is firmly connected to your printer and your computer Shut down the computer reconnect the USB cable as shown on the setup diagram for your printer and then restart the computer IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUTOMATICALLY INSTALL THE SOFTWARE MANUALLY 1 Insert the Drivers and Utilities CD 2 Click Install DETERMINE IF THE PRINTER SOFT...

Page 56: ...to the electrical outlet and turn on the printer Restart your computer ENSURE THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND THE ELECTRICAL OUTLET DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED 1 In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers 2 Double click Dell Photo AIO Printer 924 and then cl...

Page 57: ...ww support dell com MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE USB CABLE IS PROPERLY CONNECTED ENSURE THE COMPUTER IS CONNECTED TO AN ACTIVE ANALOG PHONE LINE Using the fax function requires a phone connection to the fax modem in your computer WHEN USING AN EXTERNAL MODEM MAKE SURE IT IS TURNED ON AND IT IS CORRECTLY CONNECTED TO YOUR COMPUTER MAKE SURE YOU LOADED THE PAPE...

Page 58: ... paper jam is not visible 1 Turn off your printer 2 Lift the printer unit and position the scanner support between the tabs to keep it open 3 Gently pull the paper from the printer 4 Close the printer scanner unit turn on the printer and print the document again Error Code Error Message What it indicates Solution Blinking Power Button The printer has a paper jam or is out of paper If a paper jam e...

Page 59: ...hen reconnect the power cable 1201 Print incomplete Data error or incomplete data Press the Power button to reset 1203 Print head short Short circuit detected in the print head Disconnect and then reconnect the printer power cable Reinstall the ink cartridges For more information see Replacing Ink Cartridges on page 49 1204 Print head programming Unable to program print head ID Reinstall the ink c...

Page 60: ...os Select a higher print quality To select a higher print quality 1 With your document open click File Print The Print dialog box opens 2 Click Preferences Properties or Options depending on your program or operating system The Printing Preferences dialog box opens 3 On the Print Setup tab select a higher quality setting 4 Print your document again 5 If the print quality does not improve try align...

Page 61: ...ilable in all countries 2 In the U S Business customers should call 1 877 459 7298 and Consumer Home and Home Office customers should call 1 800 624 9896 If you are calling from a different country or are in a different Service area see Contacting Dell on page 62 for your local telephone number 3 Follow the menu prompts in the automated telephone system to speak with a technical support representa...

Page 62: ...and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assista...

Page 63: ... toll free 0 800 444 0730 Tech Support toll free 0 800 444 0733 Tech Support Services toll free 0 800 444 0724 Sales 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business 1 300 655 533 Government and Business tol...

Page 64: ...mail for French speaking Customers support euro dell com be fr emaildell Technical Support 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www d...

Page 65: ... 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 ...

Page 66: ...ess toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Account...

Page 67: ...0 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website sup...

Page 68: ... 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Cust...

Page 69: ...ite support ap dell com Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Sma...

Page 70: ...Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Tech...

Page 71: ...56 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Ind...

Page 72: ...ls Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude t...

Page 73: ...74 43 25 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable...

Page 74: ...ce Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 800 300 411 800 300 412 or 21 422 07 10 Fax 21 424 01 12 ...

Page 75: ...om E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 01...

Page 76: ...05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Cus...

Page 77: ... Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Service Penang Malaysia 604 633 4949 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 ...

Page 78: ...3 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Smal...

Page 79: ...mers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 75...

Page 80: ...80 Contacting Dell w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 81: ...er prearranged payment method Dell may invoice parts of an order separately Your order is subject to cancellation by Dell at Dell s sole discretion Unless you and Dell have agreed to a different discount Dell s standard pricing policy for Dell branded systems which include both hardware and services in one discounted price allocates the discount off list price applicable to the service portion of ...

Page 82: ...returning all components in an order you will be credited the full amount paid for the order At Dell s discretion credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing 7 Changed or Discontinued Product Dell s policy is one of ongoing update and revision Dell may revise and discontinue Product at any time without notice to you and t...

Page 83: ...gns affiliates collectively for purposes of this paragraph Dell arising from or relating to this Agreement its interpretation or the breach termination or validity thereof the relationships which result from this Agreement including to the full extent permitted by applicable law relationships with third parties who are not signatories to this Agreement Dell s advertising or any related purchase SH...

Page 84: ...not supplied by Dell Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS W...

Page 85: ...n the date of the packing slip or invoice The warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the availability of limited warranties at its discretion but any changes will not be retroactive What do I do if I need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have...

Page 86: ...e time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you If we do not receive the original part within 30 days we will charge to your credit card the then current standard price for that part We will pay to ship the part to you if you use an address in the United ...

Page 87: ... products purchased from the Small and Medium Business Sales Division may only be returned within fourteen 14 days from the date on the packing slip or invoice Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 21 day return policy if applicable to your purchase if not applicable to your purchase you may n...

Page 88: ... with a comparable product or reimburse you for the cartridge purchase cost at Dell s sole option This limited warranty does not apply to ink or toner cartridges that have been refilled or improperly stored or due to problems resulting from misuse abuse accident neglect mishandling incorrect environments or wear from ordinary use THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE ...

Page 89: ...ution to other products is not use if but only if you have a separate license for each product to which the Software is distributed You must ensure that the number of persons using the Software installed on a network server does not exceed the number of licenses that you have If the number of users of Software installed on a network server will exceed the number of licenses you must purchase addit...

Page 90: ...tware and commercial computer software documentation as such terms are used in 48 C F R 12 212 Consistent with 48 C F R 12 212 and 48 C F R 227 7202 1 through 227 7202 4 all U S Government end users acquire the software and documentation with only those rights set forth herein Contractor manufacturer is Dell Products L P One Dell Way Round Rock Texas 78682 General This license is effective until t...

Page 91: ...cally for business or industrial environments Class B is typically for residential environments Information Technology Equipment ITE including devices expansion cards printers input output I O devices monitors and so on that are integrated into or connected to the product should match the electromagnetic environment classification of the product A Notice About Shielded Signal Cables Use only shiel...

Page 92: ...92 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 93: ...ols 42 Scan section 42 using 41 Dell Picture Studio v2 0 using 45 E e mail document 34 scanned image 34 envelopes loading 20 error message Color TSR error 59 Incorrect home position 59 Incorrect print head 59 Ink Low 58 Missing print head 59 Mono TSR error 59 Paper jam 59 Paper tray empty 59 Print carrier stall 59 Print head order 59 Print head programming 59 Print head short 59 Print incomplete 5...

Page 94: ...tridge cleaning 54 O operator panel copying with 26 using 14 P paper exit tray 12 Paper jam message 59 Paper tray empty message 59 paper type sensor 17 turning off 18 photo cards loading 21 photo paper loading 21 photos printing 24 PictBridge 26 postcards loading 21 Print Setup tab 44 Printing Preferences accessing 43 Advanced tab 44 Maintenance tab 44 Print Setup tab 44 S software Dell All In One...

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