Basic Troubleshooting
2-5
If you need to reseat an expansion card, remove the card as described in
“Expansion Cards” in Chapter 4, and then reinsert the card in its connector,
and carefully push it in until fully seated. Then reinstall the card-mounting
bracket’s retaining screw.
4. Verify that all jumper and switch settings are set correctly.
For information about these jumpers and switches, see “System Board
Jumpers and Switches” and “Microprocessor Module Jumpers” in
Chapter 1.
5. Check all cable connectors inside the computer to verify that they are
firmly attached to their appropriate connectors.
6. Reinstall the computer cover.
7. Reconnect the computer, any attached peripherals, and the power sup-
plies to their power sources, and turn them on.
Does the problem appear to be resolved?
Yes. No further steps are necessary.
No. Proceed to the next section, “Eliminating Resource Conflicts,” and to
“Getting Help” found later in this chapter.
E
liminating Resource Conflicts
Devices within the computer may require dedicated memory spaces, interrupt
levels, or DMA channels, all of which must be allocated during installation of
the devices. Because a device may be installed at a different time, it is possible
that the same resource is assigned to two or more devices.
Resource conflicts can result in disorderly or erratic system operation or failure
of the system to operate at all. If you suspect that resource conflicts might exist,
check the system and reassign the resources as necessary.
R
unning the System Diagnostics
The system diagnostics (included on the Dell Server Assistant CD) contains
tests that aid in troubleshooting all major components of the computer system.
To start the diagnostics, insert the CD into the CD-ROM drive, and then press
the reset button on the computer.
Restarting the computer causes the Dell Server Assistant logo screen to appear on
the monitor screen, followed by a screen listing of the options available. Select
Run System Diagnostics under the Run System Utilities option. A message
appears indicating that the system must be rebooted to run the selection. Select
OK. The system reboots to the Dell Server Assistant main menu (without mouse
support). Use the keyboard to choose Run System Utilities, and then select Run
System Diagnostics to load the diagnostics program. The Diagnostics Menu
