Dell 464-2007 - Vostro - 220 Setup And Quick Reference Manual Download Page 71

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Summary of Contents for 464-2007 - Vostro - 220

Page 1: ...erence Guide This guide provides a features overview specifications and quick setup software and troubleshooting information for your computer For more information about your operating system devices and technologies see the Dell Technology Guide at support dell com Models DCSCLF DCSCMF DCSCSF ...

Page 2: ...assembly is prohibited ____________________ Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of this material in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Vostro and DellConnect are trademarks of Dell Inc Bluetooth is a registered trademark own...

Page 3: ...ng Up Your Internet Connection 16 Transferring Information to a New Computer 17 Microsoft Windows Vista Operating System 17 Microsoft Windows XP 18 3 About Your Computer 21 Vostro 420 Front View 21 Vostro 420 Back View 22 Vostro 420 Back Panel Connectors 23 Vostro 220 Front View 24 Vostro 220 Back View 25 Vostro 220 Back Panel Connectors 26 Vostro 220s Front View 27 ...

Page 4: ...rror Messages 41 System Messages 46 Troubleshooting Software and Hardware Problems 47 Dell Diagnostics 48 Troubleshooting Tips 50 Power Problems 50 Memory Problems 51 Lockups and Software Problems 52 Dell Technical Update Service 54 Dell Support Utility 55 6 Reinstalling Software 57 Drivers 57 Identifying Drivers 57 Reinstalling Drivers and Utilities 58 ...

Page 5: ...ating System Media 63 7 Getting Help 65 Obtaining Assistance 65 Technical Support and Customer Service 66 DellConnect 66 Online Services 66 AutoTech Service 67 Automated Order Status Service 68 Problems With Your Order 68 Product Information 68 Returning Items for Warranty Repair or Credit 68 Before You Call 69 Contacting Dell 71 Index 73 ...

Page 6: ...6 Contents ...

Page 7: ...de to direct your call when contacting support Drivers and Utilities Media The Drivers and Utilities media is a CD DVD or other type of media that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Desktop System Software DSS Readme files NOTE Readme files may be included on yo...

Page 8: ... License Agreement Service Manual The Service Manual for your computer can be found at support dell com How to remove and replace parts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available at support dell com About your operating system Using and maintaining devices Understanding technologies such as RAID Internet Blue...

Page 9: ...uter For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTE Some devices may not be included if you did not order them 1 Connect the monitor using only one of the following cables the white DVI cable or the blue VGA cable A VGA cable with a DVI to VGA adapter can be used on a video port with a DVI connector ...

Page 10: ...10 Setting Up Your Computer ...

Page 11: ...Setting Up Your Computer 11 2 Connect a USB device such as a keyboard or mouse 3 Connect the network cable ...

Page 12: ...12 Setting Up Your Computer 4 Connect the modem 5 Connect the power cable s ...

Page 13: ...r buttons on the monitor and the computer 7 Connect to your network 1 desktop computer with network adapter 2 wireless router 3 cable or DSL modem 4 Internet service 5 desktop computer with USB wireless adapter 6 USB wireless adapter 4 3 2 6 5 1 ...

Page 14: ...ambient temperature needs to be a consideration when you install your computer in an enclosure For example if the ambient room temperature is at 25 C 77 F depending on your computer s specifications you only have 5 to 10 C 9 to 18 F temperature margin before you reach your computer s maximum operating temperature For details about your computer s specifications see Specifications on page 31 Leave ...

Page 15: ...ur Computer 15 If your computer is installed in a corner on a desk or under a desk leave at least 5 1 cm 2 in clearance from the back of the computer to the wall to permit the airflow required for proper ventilation ...

Page 16: ...up If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the appropriate section below NOTE If you cannot connect to the Internet see the Dell Technology Guide If you have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later...

Page 17: ...u have a setup CD click Use the CD I got from an ISP 4 Click Next If you selected Set up my connection manually in step 3 continue to step 5 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP 5 Click the appropriate option under How do you want to connect to the Internet and click Next 6 Use the setup in...

Page 18: ...Files and Settings Transfer Wizard Running the Files and Settings Transfer Wizard With the Operating System Media NOTE This procedure requires the Operating System media This media is optional and may not be included with certain computers To prepare a new computer for the file transfer 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settin...

Page 19: ... computer 3 On the Finished screen click Finished and restart the new computer Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows ...

Page 20: ...on has been copied the Completing the Collection Phase screen appears 7 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected f...

Page 21: ...ical drive 2 drive bay front panel open 3 optional optical drive bays 2 4 USB 2 0 connectors 4 5 microphone connector 6 IEEE 1394 connector optional 7 headphone connector 8 power button power light 9 drive activity light 10 media card reader optional 1 2 3 4 5 7 10 9 8 6 ...

Page 22: ...r Computer Vostro 420 Back View 1 power cord connector 2 power supply vent 3 security cable padlock rings 4 expansion card slots 5 back panel connectors 6 power supply light 7 voltage selector switch 7 1 6 5 3 4 2 ...

Page 23: ... 2 0 connectors 2 4 link integrity light 5 network adapter connector 6 network activity light 7 line in connector 8 line out connector 9 microphone connector 10 USB 2 0 connectors 4 11 eSATA connector 12 display port 13 serial connector 9 pin 14 PS 2 keyboard connector 4 5 10 9 6 2 7 8 12 1 3 13 14 11 ...

Page 24: ...ve 2 drive bay front panel open 3 optional optical drive bay 4 USB 2 0 connectors 4 5 IEEE 1394 connector optional 6 headphone connector 7 microphone connector 8 power button power light 9 drive activity light 10 media card reader optional 1 3 5 4 6 7 9 8 10 2 ...

Page 25: ...omputer 25 Vostro 220 Back View 1 power cord connector 2 power supply vent 3 security cable padlock rings 4 expansion card slots 5 back panel connectors 6 power supply light 7 voltage selector switch 6 1 7 5 4 3 2 ...

Page 26: ...mouse connector 2 VGA connector 3 link integrity light 4 network adapter connector 5 network activity light 6 line in connector 7 line out connector 8 microphone connector 9 USB 2 0 connectors 4 10 serial connector 11 PS 2 keyboard connector 3 4 9 8 5 2 6 7 1 10 11 ...

Page 27: ... Computer 27 Vostro 220s Front View 1 media card reader optional 2 power button power light 3 USB 2 0 connectors 2 4 headphone connector 5 microphone connector 6 drive activity light 7 optical drive 1 5 7 6 4 3 2 ...

Page 28: ...our Computer Vostro 220s Back View 1 security cable padlock rings 2 voltage selector switch 3 power connector 4 power supply vents 5 power supply light 6 expansion card slots 7 back panel connectors 1 6 7 3 2 4 5 ...

Page 29: ...mouse connector 2 VGA connector 3 link integrity light 4 network adapter connector 5 network activity light 6 line in connector 7 line out connector 8 microphone connector 9 USB 2 0 connectors 4 10 serial connector 11 PS 2 keyboard connector 3 4 9 8 5 2 6 7 1 10 11 ...

Page 30: ...30 About Your Computer ...

Page 31: ...Vostro 220 220s Intel Core 2 Duo Celeron Pentium processors Level 2 L2 cache minimum 512 KB maximum 12 MB Front side bus 800 MHz 1066 MHz or 1333 MHz System Information Chipset Intel G45 plus ICH10R RAID support RAID 0 1 DMA channels 8 Interrupt levels 24 BIOS chip NVRAM 8 MB NIC integrated network interface capable of 10 100 1000 Mbps communication Memory Type DDR2 800 MHz SDRAM DDR2 667 MHz capa...

Page 32: ...graphics option via PCIe x16 graphics card slot NOTE Supports Blu Ray 1 1 playback and Dynamic Video Memory Technology DVMT Audio Type Realtek ALC662 5 1 Channel audio Expansion Bus Bus type PCI 2 3 PCI Express 2 0 PCIe x16 from G45 PCI Express 1 1 PCIe x1 from ICH10R SATA 1 0 and 2 0 USB 2 0 Bus speed 133 MB s PCI x1 slot bidirectional speed 500 MB s PCI Express x16 slot bidirectional speed 8 GB ...

Page 33: ...PCIe x1 two PCI connector size 124 pins connector data width maximum 32 bits x1 PCI Express cards connector one connector size 36 pins connector data width maximum one PCI Express lane x16 PCI Express cards connector one connector size 164 pins connector data width maximum 16 PCI Express lanes Expansion Bus continued ...

Page 34: ... bays Vostro 220 220s one or two 3 5 inch SATA drive bays NOTE Internal and external drive bays accommodate standard 5 25 inch and 3 5 inch bay devices including HDD and short bay devices Available devices 3 5 inch SATA hard drives 80 GB to 1 TB optional SATA DVD SATA CD RW DVD Combo SATA DVD RW SATA BD Combo Blu Ray playback only SATA Blu ray R W one 3 5 inch USB media card reader with Bluetooth ...

Page 35: ...rial ATA Vostro 420 seven 7 pin connectors Vostro 220 220s four 7 pin connectors Internal USB device one 10 pin connector supports two USB ports Processor fan one 4 pin connector Chassis fan one 3 pin connector PCI 2 3 Vostro 420 four 124 pin connectors Vostro 220 220s two 124 pin connectors PCI Express x1 Vostro 420 two 36 pin connectors Vostro 220 220s one 36 pin connector PCI Express x16 one 16...

Page 36: ...upply unit Solid amber when the computer does not start indicates the system board cannot start initialization see Power Problems on page 50 off System is in hibernate soft off or mechanical off Drive activity light blue light A blinking blue light indicates the computer is reading data from or writing data to the SATA hard drive or CD DVD Rear of computer Link integrity light on integrated networ...

Page 37: ...ur computer for important voltage setting information Vostro 420 115 230 VAC 50 60 Hz 8A 4A Vostro 220 115 230 VAC 50 60 Hz 7A 4A Vostro 220s 115 230 VAC 50 60 Hz 6A 3A Coin cell battery 3 V CR2032 lithium coin cell Physical Vostro 420 height 41 4 cm 16 3 in width 18 3 cm 7 20 in depth 48 2 cm 19 0 in weight 11 kg 13 8 kg 24 lb 30 4 lb Vostro 220 height 35 44 cm 13 95 in width 16 94 cm 6 67 in dep...

Page 38: ...002 G2 Hz Storage 5 Hz to 500 Hz at 0 001 to 0 01 G2 Hz Maximum shock Operating 40 G 5 with pulse duration of 2 msec 10 equivalent to 20 in sec 51 cm sec Storage 105 G 5 with pulse duration of 2 msec 10 equivalent to 50 in sec 127 cm sec Altitude Operating 15 2 m to 3048 m 50 ft to 10 000 ft Storage 15 2 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant level G2 or lower as defined by ISA S71 ...

Page 39: ...receiving power If the power light is steady blue and the computer is not responding ensure that the display is connected and powered on If the power light is blinking blue the computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is blinking amber the computer is receiving electrical power a device such as a ...

Page 40: ... computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error 2 If available install good memory of the same type into your computer see your Service Manual at support dell com 3 If the problem persists contact Dell 3 Possible system board failure Contact Dell 4 RAM Read Write failure 1 Ensure th...

Page 41: ...BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 71 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer DATA ERROR The hard drive cannot read the...

Page 42: ...Y OF THE FOLLOWING CHARACTERS Do not use these characters in filenames GATE A20 FAILURE A memory module may be loose Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific information for example Printer out of pape...

Page 43: ...ch the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program See your Service Manual at support dell com for more information KEYBOARD CLOCK LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 48 KEYBOAR...

Page 44: ...e them See your Service Manual at support dell com for more information MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may b...

Page 45: ...e program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Start He...

Page 46: ...ioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 48 X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or connect the computer to an electrical outlet otherwise activate...

Page 47: ...al at support dell com NO TIMER TICK INTERRUPT A chip on the system board might be malfunctioning or system board failure see Contacting Dell on page 71 for assistance USB OVER CURRENT ERROR Disconnect the USB device Use external power source for the USB device NOTICE HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE DELL RECOMMENDS THAT YOU BA...

Page 48: ...tices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems see Lockups and Software Problems on page 52 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures ...

Page 49: ...ics utility partition on your hard drive and follow the instructions on the screen Starting the Dell Diagnostics From the Dell Drivers and Utilities Media 1 Insert the Drivers and Utilities media 2 Shut down and restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows d...

Page 50: ...res in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Power Problems CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_comp...

Page 51: ...on cards including graphics cards see your Service Manual at support dell com IF THE POWER LIGHT IS STEADY AMBER There is a power problem a device may be malfunctioning or incorrectly installed Ensure that the processor power cable is securely connected to the system board power connector see your Service Manual at support dell com Ensure that the main power cable and the front panel cable are sec...

Page 52: ...lly communicating with the memory Ensure that you are following the memory installation guidelines see your Service Manual at support dell com Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see Memory on page 31 Run the Dell Diagnostics see Dell Diagnostics on page 48 Lockups and Software Problems CAUTION ...

Page 53: ...isk CD or DVD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start Control Panel P...

Page 54: ... software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY Use a virus scanning program to check the hard drive floppy disks CDs or DVDs Save and close any open files or programs and shut down...

Page 55: ...to support dell com and download the software The Dell Support Utility is customized for your computing environment The icon in the taskbar functions differently when you click double click or right click the icon Clicking the Dell Support Icon Click or right click the icon to perform the following tasks Check your computing environment View the Dell Support Utility settings Access the help file f...

Page 56: ...56 Troubleshooting ...

Page 57: ...If you are an administrator on the computer click Continue otherwise contact your administrator to continue Microsoft Windows XP 1 Click Start Control Panel 2 Under Pick a Category click Performance and Maintenance and click System 3 In the System Properties window click the Hardware tab and click Device Manager Scroll down the list to see if any device has an exclamation point a yellow circle wit...

Page 58: ...nd click Properties 4 Click the Drivers tab Roll Back Driver Windows XP 1 Click Start My Computer Properties Hardware Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click the Drivers tab Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see Restoring Your Operating System on page 60 to return your ...

Page 59: ...ight not be displayed If those drivers are not displayed exit the Drivers and Utilities program For drivers information see the documentation that came with the device A message appears stating that the Drivers and Utilities media is detecting hardware in your computer The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these compo...

Page 60: ...ge Restore available in Windows Vista returns your hard drive to the operating state it was in when you purchased the computer The program permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem If you received the Operating System media with...

Page 61: ...ext and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore see Undoing the Last System Restore on page 61 Windows XP NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system re...

Page 62: ...ecked Using Dell Factory Image Restore NOTICE Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using these options Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem NOTE Dell Factory Image Restore may not...

Page 63: ...ory Image Restore click Cancel 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take 5 or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 8 Click Finish to r...

Page 64: ...ws The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software 1 Save and close any open files and exit any open programs 2 Insert the Operating System media 3 If the Install Windows message appears click Exit 4 Restart the computer When the DELL logo appears press F12 i...

Page 65: ...ell Diagnostics 3 Fill out the Diagnostics Checklist on page 70 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 66 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 71 NOTE Call Dell Suppor...

Page 66: ...Dell s support service see Before You Call on page 69 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com a...

Page 67: ...ng and Sales e mail addresses apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only Anonymous file transfer protocol FTP ftp dell com log in as user anonymous and use your e mail address as your password AutoTech Service Dell s automated support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their laptop and d...

Page 68: ...if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell on page 71 Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and promin...

Page 69: ...re efficiently You may also be asked for your Service Tag located on the back or bottom of your computer Remember to fill out the Diagnostics Checklist see Diagnostics Checklist on page 70 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during op...

Page 70: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Page 71: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com and verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 2 Click Contact Us on the left side of the page and select the appropriate ser...

Page 72: ...72 Getting Help ...

Page 73: ...rom the Drivers and Utilities media 49 starting from your hard drive 49 Dell Factory Image Restore 63 Dell Technology Guide 8 DellConnect 66 Desktop System Software 7 diagnostics beep codes 39 Dell 48 documentation 7 Dell Technology Guide 8 Service Manual 8 drivers 57 Drivers and Utilities media 7 identifying 57 reinstalling 58 returning to a previous version 58 Drivers and Utilities media 7 58 De...

Page 74: ...roubleshooting 51 N networks 13 connecting 13 O operating system Dell Factory Image Restore 62 media 63 reinstalling 7 System Restore 60 Operating System media 7 operating system product key 8 P phone numbers 71 power power light conditions 50 troubleshooting 50 problems restore to previous state 60 R regulatory information 8 reinstalling drivers and utilities 58 software 57 S S M A R T 47 safety ...

Page 75: ...rmation 31 video 32 support 65 contacting Dell 71 DellConnect 66 online services 66 regional 66 technical support and customer service 66 support information 8 System Restore 60 enabling 62 T Terms and Conditions 8 transferring information to a new computer 17 troubleshooting 8 39 blue screen 54 computer not responding 52 Dell Diagnostics 48 error messages 41 memory 51 power 50 power light conditi...

Page 76: ...ck 58 Program Compatibility wizard 53 reinstalling 7 returning to a previous device driver version 58 System Restore 60 Windows XP Device Driver Rollback 58 Files and Settings Transfer Wizard 17 reinstalling 7 returning to a previous device driver version 58 setting up Internet connection 17 System Restore 60 wizards Files and Settings Transfer Wizard 17 Program Compatibility wizard 53 ...

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