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Dell 2161DS-2, Install & User'S Manual

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Dell 2161DS-2 Install & User'S Manual Download Page 53

Appendix C: Technical Support

53

C

Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you 

encounter with your Dell product. If an issue should develop, follow the steps below for the 

fastest possible service.
To resolve an issue:

1

Check the pertinent section of this manual to see if the issue can be resolved by following 

the procedures outlined.

2

Check our web site at www.dell.com/support to search the knowledge base or use the on-

line service request.

3

Call the Dell Technical Support location nearest you.

Summary of Contents for 2161DS-2

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell 2161DS 2 4161DS Console Switch Installer User s Guide ...

Page 2: ...sent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada Japanese Approvals Safety and EMC Approvals and Markings UL FCC cUL ICES CE N GS IRAM GOST VCCI MIC C Tick PSB Information in this document is subje...

Page 3: ...10 Operation Modes 10 Video 10 FLASH Upgradeable 11 Cascade Tier Expansion 11 2 Installation Getting Started 13 Setting Up Your Network 14 Keyboards 14 Rack Mounting Your Remote Console Switch Unit 14 To install the 1U four point switch mounting bracket 15 Installing the Remote Console Switch Unit 16 Video Optimization 19 Mouse Acceleration 19 Connecting a SIP 19 Adding a Cascade Switch 20 Cascadi...

Page 4: ...s Flag 33 Setting the Interface Language 34 Assigning Device Types 35 Assigning Device Names 36 Configuring Network Settings 37 Displaying Version Information 38 Scanning Your System 38 Setting the Preemption Warning 40 Displaying Configuration Information 41 Running System Diagnostics 41 Broadcasting to Servers 43 A Appendix A FLASH Upgrades Upgrading the 2161DS 2 4161DS Remote Console Switch 45 ...

Page 5: ... about setting up and operating your rack mounted server system The Avocent AutoView 1000R 2000R Installer User s Guide if applicable General Observe and follow service markings Do not service any product except as explained in your system documentation Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock Components inside t...

Page 6: ...unding Do not use adapter plugs or remove the grounding prong from a cable Observe extension cable and power strip ratings Make sure that the total ampere rating of all products plugged into the power strip does not exceed 80 percent of the ampere ratings limit for the power strip To help protect your system from sudden transient increases and decreases in electrical power use a surge suppressor l...

Page 7: ...f circuits might have on overcurrent protection and supply wiring Consider equipment nameplate ratings for maximum current Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Pay particular attention to supply connections other than direct connections to the branch circuit for example use of power strips LAN Options Do not connect or use during a lightning storm Ther...

Page 8: ...8 w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 9: ...ining unique device names and Electronic ID EID numbers for each attached device The SIP module is powered directly from the device and provides Keep Alive functionality even if the Remote Console Switch is not powered Both PS 2 and USB SIP modules are available allowing direct KVM connectivity to devices Each Remote Console Switch has up to 16 Analog Rack Interface ARI ports for connecting SIP mo...

Page 10: ...te the system By typing Help in the password dialog you are directed to Dell Technical Support Encryption The Remote Console Switch supports DES 3DES and 128 bit SSL encryption of keyboard video and mouse sessions Operation Modes The OSCAR user interface provides convenient operation modes for easy system administration of the Remote Console Switch These modes Broadcast Scan Switch and Share allow...

Page 11: ...on page 45 for more information Cascade Tier Expansion The Remote Console Switch features allow you to cascade additional Dell Console Switches from each of the Analog Rack Interface ARI ports on the switch The cascaded switches are attached in the same manner as any device This additional tier of units allows you to attach up to 256 servers in one system See Adding a Cascade Switch on page 20 720...

Page 12: ...12 Product Overview w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 13: ... to transmit keyboard video and mouse information between operators and connected computers Although 10BaseT Ethernet or Gigabit may be used Dell recommends a dedicated switched 100BaseT network Getting Started Before installing your Remote Console Switch refer to the list below to ensure you have all items that shipped with the Remote Console Switch as well as other items necessary for proper ins...

Page 14: ...t The use of more than one input device simultaneously however may produce unpredictable results Rack Mounting Your Remote Console Switch Unit Obtain a Switch Mounting Bracket Kit 0U or 1U to rack mount your Remote Console Switch unit Before installing the Remote Console Switch and other components in the rack stabilize the rack in a permanent location Start rack mounting your equipment at the bot...

Page 15: ...igure 2 1 OU Mounting Bracket Installation To install the 1U four point switch mounting bracket 1 Remove the screws on each side of the 1U four point switch and set them aside to attach to the front 1U bracket pieces later 2 Line up the vent holes in the long side of the kit s front brackets with the vent holes in the switch 3 Line up the screw holes in the bracket with the screw holes in the swit...

Page 16: ...lide the rear brackets into the channel of the front brackets adjusting them to fit the rack depth 9 Mount the rear bracket to the rack cabinet by matching the holes in the short side of each bracket to an appropriate set of matching holes on your rack cabinet ensuring the switch is level within the rack 10 Insert the combination hex head screws through the slots in the bracket and the holes in th...

Page 17: ...that the computer and monitor are on the same phase to avoid potential phase related video and or keyboard problems NOTE The maximum supported cable length from switch to device is 30 meters To install the Remote Console Switch hardware NOTE The default OSCAR User Name is Admin There is no default password 1 Connect a terminal or PC running the terminal emulation software to the configuration port...

Page 18: ...h six options Select option 1 Network Configuration Figure 2 4 Network Configuration Menu 2 Select option 1 to set your network speed Once you enter your selection you will be returned to the Network Configuration menu 3 Select option 2 and specify if you are using a static or DHCP IP address Dell recommends using a static IP address for ease of configuration 4 Select options 3 5 from the Terminal...

Page 19: ... is the IP address of the Remote Console Switch b Type PING 1 2 3 4 If the PING is successful the Remote Console Switch is ready for operation NOTE For further information on refreshing the ARP table refer to the Remote Console Switch Software User s Guide Mouse Acceleration NOTE Dell highly recommends that all Microsoft Windows systems attached to the Remote Console Switch use the default Windows...

Page 20: ... the wall outlet NOTE In addition to Dell SIPs the Remote Console Switch may also be connected to devices using Avocent AVRIQ s including Sun and Serial AVRIQ s Network Configuration Menu Figure 2 5 Connecting a SIP Adding a Cascade Switch To add a cascade switch optional NOTE The Remote Console Switch does not support the EL80 DT 1 Mount the switch into your rack Locate a CAT 5 cable to connect y...

Page 21: ...tem Figure 2 6 2161DS 2 or 4161DS With a Cat 5 Analog Switch NOTE The Remote Console Switch supports only 1 switch per ARI port You cannot cascade another switch under this first switch NOTE When cascading with a Remote Console Switch an 8 port or 16 port analog console switch is not supported as the primary unit in a cascaded configuration The Remote Console Switch must be the primary unit Local ...

Page 22: ...f the CAT 5 cable to a Dell SIP or Avocent AVRIQ 4 Connect the SIP or AVRIQ to your legacy switch according to the switch manufacturer s recommendations 5 Repeat steps 1 3 for all the legacy switches you wish to attach to your Remote Console Switch system NOTE The Remote Console Switch supports only 1 switch per ARI port You cannot cascade another switch under this first switch NOTE When cascading...

Page 23: ...vices instead of one NOTE The PEM operates passively Therefore once a user accesses a device attached to a PEM any subsequent users attempting to access any of the devices attached to that PEM will be blocked To add a PEM optional 1 Mount the PEM into your rack Using up to nine CAT 5 cables one connects your Remote Console Switch unit to the PEM and the other eight connect the PEM to the SIP attac...

Page 24: ...ing that will run between your PEM and each device s SIP 4 Connect the other end of the CAT 5 cable to the first of the SIPs 5 Repeat steps 3 4 for all devices you wish to attach Figure 2 8 Remote Console Switch Configuration With a PEM Connecting to the Network To connect the network and power up your Remote Console Switch 1 Connect your network cable to the LAN port on the rear of the Remote Con...

Page 25: ...ach SIP module When you launch the OSCAR interface for the first time the default port list is the OSCAR interface generated list The Port column indicates the ARI port to which a device is connected If you cascade a switch from the main Remote Console Switch creating another tier the port numbering displays the ARI port first then the switch port to which the device is connected For example in Fi...

Page 26: ...his installer user guide Viewing the status of your switch The status of the devices in your system is indicated in the right columns of the Main dialog box Table 3 1 describes the status symbols Table 3 1 OSCAR Interface Status Symbols Symbol Description SIP is online SIP is offline or is not operating properly Connected switch is online Connected switch is offline or is not operating properly SI...

Page 27: ...itching Soft switching is the ability to switch devices using a hot key sequence You can soft switch to a device by pressing Print Screen and then typing the first few characters of its name or number If you have set a Screen Delay Time and you press the key sequences before that time has elapsed the OSCAR interface will not display To configure devices for soft switching 1 Press Print Screen to l...

Page 28: ...loses the current dialog box and returns to the previous one Alt O Selects the OK button then returns to the previous dialog box Click Enter In a text box selects the text for editing and enables the left and right arrow keys to move the cursor Press Enter again to quit the edit mode Enter Completes a switch in the Main dialog box and exits the OSCAR interface Print Screen Backspace Toggles back t...

Page 29: ...vice listing between numerically by port or EID number and alphabetically by name Change the Screen Delay Time before the OSCAR interface displays after pressing Print Screen Security Set passwords to restrict device access Enable the screen saver Flag Change display timing color or location of the status flag Language Choose the language display Devices Identify the appropriate number of ports on...

Page 30: ...ting alters how devices display in several screens including the Main Devices and Broadcast dialog boxes To access the Menu dialog box 1 Click Setup Menu in the Main dialog box The Menu dialog box displays Figure 3 3 Menu Dialog Box 2 Print Screen Ctrl Ctrl Alt Alt and Shift Shift are selectable to launch the OSCAR interface One or all of the above keyboard combinations can be selected at a time I...

Page 31: ...ing in this chapter Setting Console Security The OSCAR interface enables you to set security on your analog port console You can establish a screen saver mode that engages after your console remains unused for a specified Inactivity Time After it is engaged your console remains locked until you press any key or move the mouse You must type in your password to continue Use the Security dialog box t...

Page 32: ... Time from 1 to 99 to delay activation of password protection and the screen saver feature 4 For Mode select Energy if your monitor is ENERGY STAR compliant otherwise select Screen CAUTION Monitor damage can result from the use of Energy mode with monitors not compliant with Energy Star 5 Optional Click Test to activate the screen saver test which lasts 10 seconds then returns you to the Security ...

Page 33: ...ion of the screen saver mode disconnects the user from a device no device is selected The status flag displays the status Free To exit the screen saver mode Press any key or move your mouse The Main dialog box displays and any previous device connection is restored after the password is validated by the appliance To turn off the screen saver 1 In the Security dialog box clear Enable Screen Saver 2...

Page 34: ...o position the status flag on the desktop a Click Set Position to gain access to the Set Position Flag screen b Click on the title bar and drag to the desired location c Right click to return to the Flag dialog box NOTE Changes made to the flag position are not saved until you click OK in the Flag dialog box 6 Click OK to save settings or Click X to exit without saving changes Setting the Interfac...

Page 35: ...t you need to specify the number of ports on the cascaded switch through the Devices dialog box An Sw 8 or Sw 24 in the Type category for the cascaded switch is visible on screen When you select from the list the Modify button displays allowing you to assign it the appropriate number of ports NOTE The Modify button is available only if a configurable switch is selected To access the Server dialog ...

Page 36: ... 1 to 3 for each port requiring a device type to be assigned 5 Click OK in the Devices dialog box to save settings Assigning Device Names Use the Names dialog box to identify individual devices by name rather than by port number The Names list is always sorted by port order Names are stored in the SIP module so even if you move the SIP server to another ARI port the name and configuration is recog...

Page 37: ... box 4 Repeat steps 1 to 3 for each device in the system 5 Click OK in the Names dialog box to save your changes or Click X or press Escape to close the dialog box without saving changes Configuring Network Settings You can change the network settings for your Remote Console Switch via the serial port or from the Network dialog box You can choose to assign a static IP address to the switch or wher...

Page 38: ...ation The SIP Select dialog box displays 4 Select a SIP module to view and click the Version button The SIP Version dialog box displays For more information on loading firmware see Appendix A 5 Click X to close the SIP Version dialog box Scanning Your System In scan mode the appliance automatically scans from port to port device to device You can scan up to 16 devices specifying which devices to s...

Page 39: ...he next device in the sequence 5 Click OK To remove a device from the scan list 1 In the Scan dialog box select the device to be removed or Double click on the device name or port or Click the Clear button to remove all devices from the scan list 2 Click OK To start the scan mode 1 If the OSCAR interface is not open press Print Screen The Main dialog box appears 2 Click Commands The Commands dialo...

Page 40: ...empt disconnect KVM sessions and take control of the target device You can choose whether or not to warn the first user that the session will be preempted and specify how long the appliance will wait for the first user to respond to the warning To view or change the preemption warning settings complete the following steps 1 Press Print Screen The Main window opens 2 Click Setup Preempt 3 Enter a n...

Page 41: ... is displayed 3 Click Licence Key to add a licence key and enable a new feature or click X to close the Configuration dialog box and return to the Setup dialog box Running System Diagnostics You can validate the integrity of your system through the Run Diagnostics command This command checks the main board functional subsystems memory communications switch control and the video channels for each s...

Page 42: ...ostic test 4 All users are disconnected and the Diagnostics dialog box displays 5 As each test is finished a pass green circle or fail red x symbol displays The test is complete when the last test s symbol displays Table 3 4 Diagnostic Test Details Test Description Firmware CRCs Reports on the condition of the main board RAM Remote User Video Reports on whether a digital video connection has been ...

Page 43: ... Mouse Movements For the mouse to work accurately all systems must have identical mouse drivers desktops such as identically placed icons and video resolutions In addition the mouse must be in exactly the same place on all screens Because these conditions are extremely difficult to achieve broadcasting mouse movements to multiple systems may have unpredictable results To access the Broadcast dialo...

Page 44: ...asting The Broadcast Enable Confirm Deny dialog box displays 5 Click OK to enable the broadcast Click X or press Escape to cancel and return to the Commands dialog box 6 If broadcasting is enabled type the information and or perform the mouse movements that you would like to broadcast from the user station Only devices in the list are accessible NOTE Any other user is disabled when broadcast mode ...

Page 45: ...rmware update To upload a new FLASH file CAUTION The Remote Console Switch begins the FLASH upgrade process On screen indicators display the upgrade process When the upload is complete the switch resets and upgrades the internal sub systems 1 Connect a terminal or PC running terminal emulation software to the configuration port on the back panel of the Remote Console Switch The terminal should be ...

Page 46: ...Enter 10 Type the name of the FLASH file and press Enter 11 Confirm the TFTP download by typing y or yes and pressing Enter 12 The Remote Console Switch verifies the file you downloaded is valid You are prompted to confirm the upgrade Type y or yes and Enter 13 The Remote Console Switch will begin the FLASH upgrade process On screen indicators displays the upgrade process When the upload is comple...

Page 47: ... modules can be upgraded individually or simultaneously To simultaneously upgrade multiple SIP modules 1 Press Print Screen The Main dialog box displays 2 Click Commands SIP Status The SIP Status dialog box displays NOTE When the Enable SIP Autoupdate option is enabled in the SIP Status dialog box SIP firmware is automatically upgraded when the appliance firmware is upgraded or when a new SIP is d...

Page 48: ...e firmware individually 1 Press Print Screen The Main dialog box will appear 2 Click Commands Display Versions The Version dialog box displays Figure A 3 Version Dialog Box 3 Click SIP to view individual SIP module version information The SIP Select dialog box displays 4 Select a SIP module to upgrade and click the Version button The SIP Version dialog box displays 5 Click the Load Firmware button...

Page 49: ...lable while an upgrade is in progress When an upgrade is initiated any current connection to the server via the SIP module is terminated NOTE If you wish to return a SIP to its factory settings click SIP in the Version dialog box The SIP Version dialog box displays Click Decommission and then OK to restore factory defaults to the SIP ...

Page 50: ...50 Appendix A FLASH Upgrades w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 51: ...te horizontal and vertical Plug and Play DDC2B Video Resolution Analog Port Maximum 1280 x 1024 75 Hz Network Configuration Port Number 1 Type Serial RS 232 Connector DB9 Female Analog Port Sets Number 1 Type PS 2 USB VGA and ACI Connectors PS 2 miniDIN 15 pin D RJ 45 Dimension Dimensions H x W x D 4 45 x 43 18 x 27 94 cm 1U form factor 1 75 x 17 00 x 11 00 in Weight 3 6 kg 8 lb without cables Hea...

Page 52: ...upply end and a country or region dependent plug on the power resource end AC frequency 50 60 HZ Temperature 0o to 50o Celsius 32o to 122o Fahrenheit operating 20o to 60o Celsius 4o to 140o Fahrenheit nonoperating Humidity 20 to 80 noncondensing operating 5 to 95 noncondensing nonoperating Safety and EMC Approvals and Markings UL FCC cUL ICES CE N GS IRAM GOST VCCI MIC C Tick PSB Table B 1 Product...

Page 53: ...duct If an issue should develop follow the steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined 2 Check our web site at www dell com support to search the knowledge base or use the on line service request 3 Call the Dell Technical Support location nearest you ...

Page 54: ...54 Appendix C Technical Support w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 55: ...nging password 32 Configuration port 17 configuring OSCAR interface menus 29 console security 31 D Device Modify dialog box 36 E Electronic ID EID 9 10 Ethernet 45 F Flag dialog box 33 FLASH upgrades 45 46 FLASH upgrading 45 K Keep Alive 9 M Menu dialog box 30 Mouse Acceleration 19 N Names dialog box 36 navigating the OSCAR interface 28 Network Configuration 18 O On Screen Configuration and Activi...

Page 56: ...6 broadcasting to 43 configuring for soft switching 27 disconnecting from 27 selecting 27 soft switching to a server 27 viewing and selecting 25 Set Position flag 34 setting password 32 setting Screen Delay Time 31 Setup dialog box 30 SIP 13 Connecting 19 soft switching 27 status flag 33 SVGA video 10 system diagnostics 41 T Terminal Applications 18 TFTP server 45 46 V Version dialog box 38 VGA vi...

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