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Dell EMC PowerEdge XE2420 Installation And Service Manual Download Page 168

Table 81. Drive indicator codes (continued)

Drive status indicator code

Condition

Off

Indicates that the drive is ready for removal.

NOTE:

 The drive status indicator remains off until all drives

are initialized after the system is powered on. Drives are not
ready for removal during this time.

Blinks green, amber, and then powers off

Indicates that there is an expected drive failure.

Blinks amber four times per second

Indicates that the drive has failed.

Blinks green slowly

Indicates that the drive is rebuilding.

Solid green

Indicates that the drive is online.

Blinks green for three seconds, amber for three seconds, and
then powers off after six seconds

Indicates that the rebuild has stopped.

EDSFF LED indicators

Figure 134. EDSFF LED indicators

1. Drive activity LED indicator
2. Drive status LED indicator

Table 82. EDSFF LED indicators  

Green status indicator code

Amber status indicator code

Drive condition

OFF

OFF

Indicates that the drive is offline.

ON

OFF

Indicates that the drive is online.

4Hz flashing

OFF

Indicates that there is activity on the drive.

NA

4Hz flashing

Indicates that the drive is being identified or
preparing for removal.

ON

Indicates that the drive has failed.

Two fast blinks at 4Hz and pause for 0.5
seconds

Indicates that there is an expected drive
failure (SMART) .

1Hz flashing

Indicates that the drives rebuilding is
aborted.

1Hz flashing

Indicates that the drive is rebuilding.

168

System diagnostics and indicator codes

Summary of Contents for PowerEdge XE2420

Page 1: ...Dell EMC PowerEdge XE2420 Installation and Service Manual Regulatory Model B23S Series Regulatory Type B23S001 June 2020 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...rmware 25 Channel Firmware Commodities 25 Chapter 4 Pre operating system management applications 34 System Setup 34 System BIOS 35 iDRAC Settings utility 51 Device Settings 51 Dell Lifecycle Controller 51 Embedded system management 51 Boot Manager 51 PXE boot 51 Chapter 5 Installing and removing system components 53 Safety instructions 53 Before working inside your system 54 After working inside y...

Page 4: ...kplane 76 Removing the cooling fan cables 77 Installing the cooling fan cables 78 Drive backplane 79 Drive backplane 79 Removing the backplane 81 Installing the drive backplane 82 Removing a EDSFF switch backplane 83 Installing an EDSFF switch backplane 84 Primary drive bay assembly 85 Removing the primary drive bay assembly 85 Installing the primary drive bay assembly 86 Removing the second drive...

Page 5: ...module 125 Installing the processor into a processor and heat sink module 126 Installing a processor and heat sink module 129 Optional IDSDM module 130 Removing the IDSDM module 130 Installing the IDSDM module 131 Micro SD card 132 Removing the MicroSD card 132 Installing the MicroSD card 133 BOSS riser and M 2 module 134 Removing the BOSS riser 134 Installing the BOSS riser 135 Removing the BOSS ...

Page 6: ...r specifications 156 Memory specifications 156 Storage controller specifications 156 Drive specifications 157 Drives 157 Ports and connectors specifications 157 USB ports specifications 157 NIC ports specifications 158 Serial connector specifications 158 VGA ports specifications 158 IDSDM 158 Video specifications 158 Environmental specifications 158 Standard operating temperature 160 Expanded oper...

Page 7: ...nformation 170 Contacting Dell 170 Accessing system information by using QRL 170 Quick Resource Locator for PowerEdge XE2420 system 171 Receiving automated support with SupportAssist 171 Chapter 10 Documentation resources 172 Contents 7 ...

Page 8: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 8 About this document ...

Page 9: ...pecified otherwise NOTE In 2C configuration hard drive slots 2 and 3 do not support NVMe drives if only processor 1 is installed For more information about supported drives see the Drive specifications section NOTE The PowerEdge XE2420 system is suitable for installation in Network Telecommunications Facilities NTF and locations where the National Electrical Code NEC applies NOTE The PowerEdge XE2...

Page 10: ...al specifications section 7 iDRAC Direct port The iDRAC Direct port is micro USB 2 0 compliant This port enables you to access the iDRAC Direct features For more information see the iDRAC User s Guide at www dell com idracmanuals 8 Power button Indicates if the system is turned on or off Press the power button to manually turn on or off the system NOTE Press the power button to gracefully shut dow...

Page 11: ...set iDRAC and to access BIOS using the step through mode For more information about the ports see the Technical Specifications section Figure 2 Front view of 4 x 2 5 inch drive system Table 2 Front view of 4 x 2 5 inch drive system Item Ports panels and slots Icon Description 1 Serial port IOIOI Enables you to connect a serial device to the system For more information see the Technical specificati...

Page 12: ...ard NDC provide network connectivity For more information about the supported configurations see Technical specifications section 10 Ethernet ports Use the Ethernet ports to connect Local Area Networks LANs to the system For more information about the supported Ethernet ports see Technical specifications section 11 USB 3 0 port The USB ports are 9 pin and 3 0 compliant These ports enable you to co...

Page 13: ...height GPUs For more information see the Expansion card installation guidelines section 3 GPU riser 2 slots N A The GPU card slot riser 2 connects up to two full height GPUs For more information see the Expansion card installation guidelines section 4 EDSFF drive bay assembly N A Enable you to install drives that are supported on your system For more information about drives see Technical specific...

Page 14: ...fications section 11 USB 3 0 port The USB ports are 9 pin and 3 0 compliant These ports enable you to connect USB devices to the system 12 iDRAC9 dedicated port Enables you to remotely access iDRAC For more information see the iDRAC User s Guide at www dell com idracmanuals 13 VGA port Enables you to connect a display device to the system For more information see the Technical specifications secti...

Page 15: ...1 Blank filler N A This is a blank filler 2 Cooling fan vents N A These are the cooling fan vents 3 Fan board tray N A This is the tray which has the fan backplane All the six fans are connected on the fan backplane 4 Fan board securing thumbscrews N A This is a thumbscrew that secures the fan board PowerEdge XE2420 system overview 15 ...

Page 16: ... Figure 5 2 x 2 5 inch Inside the system 1 Power supply units 2 2 Primary drive bay assembly 2 drives 3 GPU riser 2 4 GPU riser 1 5 Cooling fans 6 6 System board 7 Cable holding latch 16 PowerEdge XE2420 system overview ...

Page 17: ...system 1 Power supply units 2 2 Primary drive bay assembly 2 drives 3 GPU riser 2 4 Secondary drive bay assembly 2 drives 5 Cooling fans 6 6 Raid controller card 7 System board 8 Cable holding latch PowerEdge XE2420 system overview 17 ...

Page 18: ...d so on If you have opted for the secure default access to iDRAC the Information tag also contains the iDRAC secure default password The Mini Enterprise Service Tag MEST label is located on the rear of the system that includes Service Tag ST Express Service Code Exp Svc Code and Manufacture Date Mfg Date The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel Alter...

Page 19: ...Figure 8 Service information PowerEdge XE2420 system overview 19 ...

Page 20: ...Figure 9 Memory information QRL and Icon legend Figure 10 System task Secondary BP2 riser Figure 11 Interposer B 20 PowerEdge XE2420 system overview ...

Page 21: ...Figure 12 Interposer A Figure 13 LED behavior Figure 14 Icon legend Figure 15 Configuration and layout PowerEdge XE2420 system overview 21 ...

Page 22: ...ble at https i dell com sites csdocuments Business_solutions_engineering Docs_Documents en rail rack matrix pdf The document provides the information listed below Specific details about rail types and their functionalities Rail adjustability ranges for various rack mounting flange types Rail depth with and without cable management accessories Rack types supported for various rack mounting flange t...

Page 23: ...system issues helps you to perform remote management and reduces the need for physical access to the system Options to log in to iDRAC To log in into the iDRAC Web User Interface open a browser and enter the address IP You can log in to iDRAC as iDRAC user Microsoft Active Directory user Lightweight Directory Access Protocol LDAP user In the login screen displayed if you have opted for secure defa...

Page 24: ...systems Options to download firmware You can download firmware from Dell support site For information see the Downloading drivers and firmware section You can also choose any one of the following options to download the firmware For information about how to download the firmware see the documentation links provided in the table Table 6 Options to download firmware Option Documentation link Using D...

Page 25: ...ectivity and high capacity and dense storage the following commodities are enabled in the XE2420 Intel XXV710 Dual Port 10 25GbE SFP28 OCP NIC 2 0 Intel FPGA Programmable Acceleration Card N3000 Full Height Bracket w power cable Intel 15 3 TB NVMe E1 L EDSFF P4510 TLC NVMe M 2 PCIE Storage Option with 12 M 2 slots per Card NVMe M 2 PCIE Storage Option with 16 M 2 slots per Card NVMe M 2 PCIE Stora...

Page 26: ... NIC 2 0 Listed Intel XXV710 Dual Port is not listed in iDRAC selection page as shown this NIC cannot be used as part of the shared NIC functionality Intel FPGA Programmable Acceleration Card N3000 Reference of Intel card reported in iDRAC inventory 26 Initial system setup and configuration ...

Page 27: ...N3000 in iDRAC inventory NVMe M 2 PCIe storage option with 12 16 or 20 slots per card Single and Dual Reference of NVMe M 2 PCIe storage cards reported in iDRAC inventory Initial system setup and configuration 27 ...

Page 28: ... PCIe storage cards in iDRAC inventory Adapter for NVMe M 2 PCIe storage option Single and Dual Reference of adapter for NVMe M 2 PCIe storage options reported in iDRAC inventory 28 Initial system setup and configuration ...

Page 29: ...e 21 NVMe M 2 PCIe storage options in iDRAC inventory NVMe M 2 SSDs All slots 12 16 or 20 depending on the configuration may not be displayed in iDRAC as shown below Initial system setup and configuration 29 ...

Page 30: ...ots Intel 15 3 TB NVMe E1 L EDSFF P4510 TLC Reference of adapter for Intel 15 3 TB NVMe E1 L EDSFF P4510 TLC in iDRAC inventory Figure 23 Storage enclosures in iDRAC inventory 30 Initial system setup and configuration ...

Page 31: ...Figure 24 Physical disks in iDRAC inventory Figure 25 Hardware inventory in iDRAC inventory Initial system setup and configuration 31 ...

Page 32: ...nd firmware s see www dell com support drivers Systems Management Support See the systems management support matrix below for each channel commodity Product Intel XXV710 Dual Port 10 25GbE SFP28 OCP NIC 2 0 Intel FPGA Programmable Acceleration Card N3000 Intel 15 3 TB NVMe E1 L EDSFF NVMe M 2 PCIE Storage Option with 12 16 or 20 slots per card Single and Dual iDRAC Licensing Enterprise License Not...

Page 33: ...k OpenManage Server Administrator Consoles OpenManage Enterprise Not supported OpenManage Essentials Power Manager Plug In Integrations VMware OMIVV Not supported Microsoft Security Capabilities Secure Enterprise Key Manager SED support Not supported CloudLink Services Implementations SupportAssist for Enterprise Not supported ServiceNow Ansible Enablement Mobility Offers Quicksync2 Not supported ...

Page 34: ...led by using Console Redirection To view System Setup power on the system press F2 and click System Setup Main Menu NOTE If the operating system begins to load before you press F2 wait for the system to finish booting and then restart the system and try again The System Setup Main Menu screen details are described as follows Table 8 System Setup Main Menu Option Description System BIOS Enables you...

Page 35: ...ported in BIOS boot mode Integrated Devices Specifies options to manage integrated device controllers and ports specifies related features and options Serial Communication Specifies options to manage the serial ports its related features and options System Profile Settings Specifies options to change the processor power management settings memory frequency System Security Specifies options to conf...

Page 36: ...ifies the current state of the memory operating mode Node interleaving Specifies if Non Uniform Architecture NUMA is supported If this field is set to Enabled memory interleaving is supported if a symmetric memory configuration is installed If this field is set to Disabled the system supports NUMA asymmetric memory configurations This option is Disabled by default ADDDC Setting Enables or disables...

Page 37: ...he Unit DCU IP prefetcher This option is set to Enabled by default Sub NUMA Cluster Enables or disables the Sub NUMA Cluster This option is set to Disabled by default UPI Prefetch Enables you to get the memory that is read started early on DDR bus The Ultra Path Interconnect UPI Rx path will spawn the speculative memory that is read Integrated Memory Controller iMC This option is Enabled by defaul...

Page 38: ...and click System Setup Main Menu System BIOS SATA Settings Table 14 SATA Settings details Option Description Embedded SATA Enables the embedded SATA option to be set to AHCI mode or RAID modes This option is set to AHCI Mode by default NOTE 1 You might also need to change the Boot Mode setting to UEFI Otherwise you should set the field to Non RAID mode 2 No ESXi and Ubuntu OS support under RAID mo...

Page 39: ... To view the Boot Settings screen power on the system press F2 and click System Setup Main Menu System BIOS Boot Settings Table 16 Boot Settings details Option Description Boot Mode Enables you to set the boot mode of the system If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems This option is set to...

Page 40: ...install your operating system from that mode NOTE Operating systems must be UEFI compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode NOTE For the latest information about supported operating systems go to www dell com ossupport Changing boot order About this task You may have to change the boot or...

Page 41: ...ecifies Protocol used for PXE device This option is set to IPv4 or IPv6 This option is set to IPv4 by default Vlan Enables Vlan for PXE device This option is set to Enable or Disable This option is set to Disable by default Vlan ID Shows the Vlan ID for the PXE device Vlan Priority Shows the Vlan Priority for the PXE device Table 20 HTTP Device n Settings details Option Description Interface Speci...

Page 42: ...lete the USB ports will be enabled or disabled as per the setting Internal USB Port Enables or disables the Internal USB Port This option is set to On or Off This option is set to On by default NOTE The Internal SD Card Port on the PCIe riser is controlled by Internal USB Port iDRAC Direct USB Port The iDRAC Direct USB port is managed by iDRAC exclusively with no host visibility This option is set...

Page 43: ... SD card is visible to the OS This option is set to Mirror by default Internal SD Primary Card By default the primary SD card is selected to be SD Card 1 If SD Card 1 is not present then the controller selects SD Card 2 to be the primary SD card This option is set to SD Card 1 by default OS Watchdog Timer If your system stops responding this watchdog timer aids in the recovery of your operating sy...

Page 44: ...tings from within the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial Device 1 External Serial Connector Enables you to associate the External Serial Connector to Serial Device 1 Serial Device 2 or the Remote Access Device by using this option This option is set to Serial Device 1 by default NOTE Only Serial Device 2 can be used for Serial Over LAN ...

Page 45: ... Custom This option is set to Disabled by default Memory Patrol Scrub Sets the memory patrol scrub mode This option is set to Standard by default Memory Refresh Rate Sets the memory refresh rate to either 1x or 2x This option is set to 1x by default Uncore Frequency Enables you to select the Processor Uncore Frequency option Dynamic mode enables the processor to optimize power resources across cor...

Page 46: ...ption is set to No Change by default TPM Firmware Indicates the firmware version of the TPM TPM Status Specifies the TPM status TPM Command Controls the Trusted Platform Module TPM When set to None no command is sent to the TPM When set to Activate the TPM is enabled and activated When set to Deactivate the TPM is disabled and deactivated When set to Clear all the contents of the TPM are cleared T...

Page 47: ...UEFI variables are accessible in the operating system per the UEFI specification When set to Controlled selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order In Band Manageability Interface When set to Disabled this setting hides the Management Engine s ME HECI devices and the system s IPMI devices from the operatin...

Page 48: ... option set the Secure Boot Policy to Custom option Creating a system and setup password Prerequisites Ensure that the password jumper is enabled The password jumper enables or disables the system password and setup password features For more information see the System board jumper settings section NOTE If the password jumper setting is disabled the existing system password and setup password are ...

Page 49: ...change the system and setup password a message prompts you to reenter the new password If you delete the system and setup password a message prompts you to confirm the deletion 6 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you to save the changes 7 Select Setup Password change or delete the existing setup password and press Enter or Tab NOTE If you change th...

Page 50: ...nt OS Location When set to Disabled BIOS preserves the current boot list settings This option is set to Enabled by default Miscellaneous Settings To view the Miscellaneous Settings screen power on the system press F2 and click System Setup Main Menu System BIOS Miscellaneous Settings Table 34 Miscellaneous Settings details Option Description System Time Enables you to set the time on the system Sy...

Page 51: ... and functions independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller For more information about setting up the Dell Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Dell Lifecycle Controller documentation at www dell com idracmanuals Boot Manager ...

Page 52: ...t option boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup It does not pull any menu or allows managing of network devices 52 Pre operating system management applications ...

Page 53: ...own get others to assist you WARNING Opening or removing the system cover while the system is turned on may expose you to a risk of electric shock CAUTION Do not operate the system without the cover for a duration exceeding five minutes Operating the system without the system cover can result in component damage CAUTION Many repairs may only be done by a certified service technician You should onl...

Page 54: ...s 3 If applicable remove the system from the rack For more information see the Rail Installation Guide relevant to your rail solutions at www dell com dssmanuals 4 If installed remove the front bezel cover 5 Remove the system cover After working inside your system Prerequisites Follow the safety guidelines listed in Safety instruction Steps 1 Replace the system cover 2 If applicable install the sy...

Page 55: ... cover from the bezel tray Figure 27 Front bezel cover removal Next steps Replace the bezel cover Installing the front bezel cover This topic shows the installation of front bezel cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions Steps 1 Align and insert the tabs of the bezel cover into the slots on the bezel tray 2 Press the bezel until the release buttons click...

Page 56: ...e removal of front bezel cover Prerequisites 1 Follow the safety guidelines listed in the Safety instruction 2 Remove the bezel cover Steps Hold the pull tag on either right or left side and pull the bezel filter out of the bezel Figure 29 Bezel filter removal 56 Installing and removing system components ...

Page 57: ...nments like data centers or switching offices it is recommended to change filters three to four times a year You can contact sales team for filter kits that are available for replacing filters Figure 30 Bezel filter installation Next steps Install the front bezel cover Removing the bezel tray This topic shows the removal of front bezel cover Prerequisites 1 Follow the safety guidelines listed in t...

Page 58: ...ted in the Safety instruction 2 If locked unlock the bezel tray from the server chassis 3 Remove the front accessible cables and pull them out of the brush filter Steps 1 Align the bezel tray with the server chassis and push the bezel tray towards the chassis 2 Tighten the four thumbscrews on the right and left side to secure the bezel tray with chassis 58 Installing and removing system components...

Page 59: ...s to their respective ports System cover Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instruction 2 If installed remove the front bezel cover Steps 1 Loosen the thumbscrew on the front of chassis securing the system cover 2 Slide the system cover towards the front and lift the system cover Installing and removing system components 59 ...

Page 60: ...es 1 Follow the safety guidelines listed in the Safety instruction Steps 1 Align the pins on the system cover with the guide slots on the chassis 2 Push the cover towards the rear to make it seat on the chassis 3 Tighten the thumbscrew on the front of the chassis 60 Installing and removing system components ...

Page 61: ...es 1 Follow the safety guidelines listed in the Safety instruction 2 If installed remove the front bezel cover CAUTION For proper system cooling drive blanks must be installed in all empty drive slots Steps Press the release button and slide the drive blank out of the drive slot Installing and removing system components 61 ...

Page 62: ...drive blank Next steps If removed install the front bezel cover Removing the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel cover 3 Using the management software prepare the drive for removal If the drive is online the green activity or fault indicator blinks while the drive is powering off When the drive indicator...

Page 63: ...ter is configured correctly to support drive removal and insertion CAUTION Combining SAS and SATA drives in the same RAID volume is not supported CAUTION When installing a drive ensure that the adjacent drives are fully installed Inserting a drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it u...

Page 64: ...arrier release handle to lock the drive in place Figure 38 Installing a drive carrier Next steps If removed install the front bezel Removing the drive from the drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instruction 2 If installed remove the front bezel cover Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lif...

Page 65: ...talling a drive into the drive carrier ensure that the screws are torqued to 4 in lbs Steps 1 Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with the screws NOTE When installing a drive into t...

Page 66: ...re off the drive is ready for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION To prevent data loss ensure that your operating syst...

Page 67: ...nsure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank or contains data that you wish to overwrite Any data on the replacement drive is immediately lost ...

Page 68: ... state monitors output voltage of the active PSU If the output voltage of the active PSU drops the PSU in the sleep state returns to an active output state If having both PSUs active is more efficient than having one PSU in the sleep state the active PSU can also activate the sleeping PSU The default PSU settings are as follows If the load on the active PSU is more than 50 percent of PSU rated pow...

Page 69: ...PSU or PSU blank Installing a power supply unit blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions NOTE Install the power supply unit PSU blank only in the second PSU bay 2 If installed remove the front bezel cover 3 Remove the PSU Steps Align the PSU blank with the PSU bay and push it into the PSU bay until it clicks into place Figure 44 Installing a power supply...

Page 70: ...lide the PSU out of the PSU bay NOTE The numbers on the image do not depict the exact steps The numbers are for representation of sequence Figure 45 Removing a power supply unit Next steps Replace the PSU or install the PSU blank Installing a power supply unit Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 If installed remove the front bezel cover 3 For systems th...

Page 71: ...n see the Lifecycle Controller User s Guide at www dell com idracmanuals Wiring instructions for a DC power supply unit Your system supports up to two 48 60 V DC power supply units PSUs NOTE For equipment using 48 60 V DC power supply units PSUs a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt connecting to DC power or installing grounds yoursel...

Page 72: ... is not covered by your warranty Read and follow all safety instructions that came with the product Steps 1 Strip the insulation from the end of the green or yellow wire exposing approximately 4 5 mm 0 175 inch of copper wire 2 Using a hand crimping tool Tyco Electronics 58433 3 or equivalent crimp the ring tongue terminal Jeeson Terminals Inc R5 4SA or equivalent to the green and yellow wire safe...

Page 73: ...an Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps Holding the orange and black edges on the fan module lift the cooling fan module vertically to disconnect from the connector on the fan backplane Figure 47 Cooling fan removal Next steps Replace a fan Installing a cooling fan Prerequisites 1...

Page 74: ... Cooling fan backplane Removing a cooling fan backplane Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove all the cooling fans Steps 1 Loosen the thumbscrews from the rear of the chassis 2 Pull the backplane tray out of the chassis 74 Installing and removing system components ...

Page 75: ...l 3 Hold the plunger and slide the backplane towards rights side 4 Lift the backplane out of the backplane tray Figure 50 Fan backplane board removal Next steps Replace a cooling fan backplane Installing and removing system components 75 ...

Page 76: ...move all the cooling fans Steps 1 Align the cooling fan backplane with the pins on the backplane tray 2 Slide the backplane towards the left to lock the backplane on the tray Figure 51 Fan backplane board installation 3 Insert the tray firmly into the slot until the backplane connectors is fully connected to the cables 4 Tighten the thumbscrews 76 Installing and removing system components ...

Page 77: ...uctions 2 Follow the procedure listed in the Before working inside your system 3 Remove all the cooling fans 4 Remove the cooling fan backplane 5 Remove the GPU riser 2 6 Remove the GPU riser 1 or second drive bay assembly 7 Remove the NVME riser 8 Remove the air shroud Steps 1 Loosen the thumbscrews securing the cables to the chassis 2 Slide the cables towards the left and lift the cable out of t...

Page 78: ...fore working inside your system 3 Remove all the cooling fans 4 Remove the cooling fan backplane 5 Remove the GPU riser 2 6 Remove the GPU riser 1 or second drive bay assembly 7 Remove the NVME riser 8 Remove the air shroud Steps 1 Align the cable points with the points on the chassis and move the cables towards the right 2 Tighten the thumbscrews to secure the cables with the chassis 78 Installin...

Page 79: ...ng on your system configuration the drive backplanes that are supported are listed here Table 36 Supported backplane options System Configuration Supported hard drives options PowerEdge XE2420 1A Primary backplane module 2 x 2 5 inch SATA NVMe 2C Primary backplane module Secondary backplane 2 module 2 x 2 5 inch SAS SATA NVMe 2 x 2 5 inch SAS SATA NVMe 3A EDSFF Switch backplane 6 x EDSFF E1 L driv...

Page 80: ...fig2C Backplane to raid controller 4 J_BP_PCIE_A0 Backplane to NVME riser 5 J_BP_PWR1 Backplane to system board and PIB Figure 56 2 x 2 5 inch secondary drive backplane 1 J_BP_PWR1 Backplane to power interposer board 2 J_SAS_A2 Backplane to raid controller 3 J_BP_PCIE_B0 Backplane to system board 4 J_BP_SIG2 Backplane to primary drive bay backplane 80 Installing and removing system components ...

Page 81: ...move the backplane is similar for all backplane configurations 1 Follow the safety guidelines listed in the Safety instruction 2 Follow the procedure listed in the Before working inside your system 3 Remove all the drives NOTE To avoid damaging the backplane ensure to move the control panel cables from the cable routing clips before removing the backplane 4 Disconnect all the cables that are conne...

Page 82: ...nstructions 2 Follow the procedure listed in the Before working inside your system 3 Remove all the drives NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped Steps Insert the backplane into the guides on the drive cage and lower the backplane until the plunger click into place 82 Installing and removing system components ...

Page 83: ...Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove all the EDSFF drives 4 Remove all the cables that are connected to the EDSFF switch backplane 5 Remove the EDSFF switch backplane assembly Steps 1 Hold and pull the plunger and slide the backplane towards rights side 2 Lift the backplane out of the backplan...

Page 84: ...ure listed in the Before working inside your system 3 Remove all the EDSFF drives 4 Remove all the cables that are connected to the EDSFF switch backplane 5 Remove the EDSFF switch backplane assembly Steps 1 Align the EDSFF switch backplane with the pins on the backplane assembly 2 Slide the backplane towards the left until the plunger is engaged to lock the backplane on the tray 84 Installing and...

Page 85: ...drive bay assembly Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Disconnect all the cables connected to the backplane NOTE Observe the routing of the cable as you remove it from the system Steps 1 Loosen the blue thumb screw located at the rear of the assembly 2 Slide the assembly towards the ...

Page 86: ... the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Insert the backplane assembly into the guides in chassis and slide the assembly towards the rear to lock the assembly 2 Tighten the blue thumb screw to secure the assembly with chassis 86 Installing and removing system components ...

Page 87: ...ed in the Safety instructions 3 Remove the GPU riser 2 4 Disconnect cables from the interposer primary backplane 1 and PIB NOTE Observe the routing of the cable as you remove it from the system 5 Remove the slimline cable from the riser backplane Steps 1 Loosen the one blue thumb screw located at the front of the assembly and two blue thumb screws located at the rear of the assembly 2 Hold the tou...

Page 88: ...he drive backplane 4 If removed install the RAID controller card 5 If applicable reconnect cables to the RAID controller Steps 1 Holding the edges or the touch points align the holes on the riser bracket with the guides on the chassis 2 Lower the whole assembly into place and press the touch points until it is fully seated in place 3 Tighten the one blue thumb screw located at the front of the ass...

Page 89: ...y Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Safety instructions 3 Disconnect cables that are connected to the EDSFF switch backplane NOTE Observe the routing of the cable as you remove it from the system Steps 1 Loosen the two blue thumbscrews at the rear of the assembly 2 Hold the touch points and slide the assembly towards...

Page 90: ...connect the cables to the EDSFF switch backplane Steps 1 Holding the edges or the touch points align and engage the holes on the tray assembly with the guide pins on the chassis front wall and PSU cage 2 Slide the whole assembly to chassis back until it s fully seated in place 3 Tighten the two blue thumbscrews at the rear of the assembly NOTE The numbers on the image do not depict the exact steps...

Page 91: ...the Before working inside your system 3 Remove the primary drive bay assembly Steps 1 Disconnect the control panel cable from the control panel connector NOTE Observe the routing of the cable as you remove it from the system 2 Using a Phillips 1 screwdriver remove the screws that secure the control panel assembly to the server chassis 3 Move the control panel assembly towards the left to release t...

Page 92: ...3 Remove the primary drive bay assembly Steps 1 Align the 4 hooks located on the back side of the plastic panel and insert the control panel assembly in the server chassis 2 Slide the assembly towards the right to lock the assembly on the server chassis 3 Using the Phillips 1 screwdriver tighten the screws to secure the control panel assembly to the system chassis Figure 69 Installing the control ...

Page 93: ... Replace the primary drive backplane assembly 3 Follow the procedure listed in the After working inside your system Cable routing Figure 70 Cable routing 2 x 2 5 inch drive backplane Figure 71 Cable routing 4 x 2 5 inch drive backplane Installing and removing system components 93 ...

Page 94: ...ed in the Before working inside your system 3 Remove the second drive bay assembly Steps 1 Open the PCIe card holder latch 2 Rotate the second drive bay assembly to press the card holder lock and slide to release the card holder 3 Hold the PERC card by its edges and pull the card until the card edge connector disengages from the expansion card connector on the assembly 94 Installing and removing s...

Page 95: ...llow the procedure listed in the Before working inside your system 3 If installing a new PERC card unpack it and prepare the card for installation NOTE For instructions see the documentation accompanying the card 4 Remove the GPU riser 2 5 Remove the second drive bay assembly Steps 1 Open the PCIe card holder latch 2 If installed remove the filler bracket NOTE Store the filler bracket for future u...

Page 96: ...er 2 3 After working inside the system Air shroud Removing the air shroud Prerequisites CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the GPU riser ...

Page 97: ... Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the GPU riser 2 4 Remove the second drive bay assembly or GPU riser 1 Steps 1 Align the slot on the air shroud with the standoff on the chassis 2 Lower the air shroud into the system until it is firmly seated Installing and removing system components 97 ...

Page 98: ...idelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the GPU riser 2 4 Remove the NVME riser 5 Keep the plastic scribe ready Steps 1 Disconnect and remove the intrusion switch cable from the connector on the system board Observe the routing of the cable as you remove it from the system 2 Using a plastic scribe slide the intrusio...

Page 99: ...g inside your system 3 Remove the GPU riser 2 4 Remove the NVME riser Steps 1 Align and slide the intrusion switch in the slot until it is firmly seated in the slot on the system NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped 2 Connect the intrusion switch cable to the connector on the system board Figure 78 Intrusion switch installation Instal...

Page 100: ... per processor two memory sockets per channel for a total of 16 memory sockets where CPU 1 supports 10 DIMMs and CPU 2 supports 6 DIMMS In each channel the 1st socket is marked white and the 2nd socket black Figure 79 Memory socket location Memory channels are organized as follows Table 37 Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Intel processor 1 Slots...

Page 101: ...wed All DIMMs must be DDR4 64 GB LRDIMMs that are DDP Dual Die Package LRDIMMs must not be mixed with 128 GB LRDIMMs that are TSV Through Silicon Via 3DS LRDIMMs x4 and x8 DRAM based memory modules can be mixed Up to two RDIMMs can be populated per channel regardless of rank count Up to two LRDIMMs can be populated per channel regardless of rank count A maximum of two different ranked DIMMs can be...

Page 102: ...d to the spare area to prevent errors from causing an uncorrectable failure Requires two or more ranks to be populated in each channel Multi Rank Spare Mode Multi Rank Spare Mode allocates two ranks per channel as a spare If excessive correctable errors occur in a rank or channel while the operating system is running they are moved to the spare area to prevent errors from causing an uncorrectable ...

Page 103: ... performance loss It is recommended to populate all memory channels identically with identical DIMMs for best performance Optimizer population order is not traditional for 4 and 8 DIMM installations of single processor For 4 DIMMs A1 A2 A4 A5 For 8 DIMMs A1 A2 A4 A5 A7 A8 A9 A10 Mirror population order 1 2 3 4 5 6 Mirroring is supported with 6 DIMM slots per processor Single rank sparing populatio...

Page 104: ... B 2 A 3 B 3 Populate in this order odd amount per processor allowed Requires two ranks or more per channel Multi rank sparing population order A 1 B 1 A 2 B 2 A 3 B 3 Populate in this order odd amount per processor allowed Requires three ranks or more per channel Table 42 Optimized population rules for single processor Single processor A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 1 DIMM 2 DIMMs 3 DIMMs 4 DIMMs...

Page 105: ...re working inside your system 3 Remove the GPU riser 2 4 Remove the GPU riser 1 or second drive bay assembly 5 Remove the air shroud WARNING The memory modules are hot to touch for some time after the system has been powered off Allow the memory modules to cool before handling them Steps 1 Locate the appropriate memory module socket 2 To release the memory module from the socket simultaneously pre...

Page 106: ... Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module insert both ends of the memory module simultaneously NOTE The memory module socket has an alignment key that enables you to in...

Page 107: ...alled properly Ensure that the memory modules are firmly seated in their sockets 7 Run the system memory test in system diagnostics Expansion cards and expansion card risers NOTE A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing It does not prevent your system from turning on Expansion card installation guidelines The PowerEdge ...

Page 108: ... x8 Full Half Full Single 6 x8 PCIe LP Half Single 7 BOSS Signal x4 NA NA NA 3A 1 OCP Signal x8 NA NA NA 2 3 One x16 Signal x16 Full Half Full Double Two x16 Signal x8 4 5 One x16 Signal x16 Full Half Full Single Two x16 Signal x8 6 x8 PCIe LP Half Single 7 BOSS Signal x4 NA NA NA NOTE The expansion card slots are not hot swappable Table 45 Riser configuration 1A Card type Slot priority Maximum nu...

Page 109: ... card 5 1 Dell PCIe Controller card 5 1 Intel FPGA programmable accelerator card N3000 Network card 5 4 2 Intel NVMe PCIe SSD 6 1 Broadcom 25 G PCIe FH 5 4 2 Broadcom 25 G PCIe LP 6 1 Intel 25 G SFP 5 4 2 Intel 25 G SFP LP 6 1 Mellanox 100 G CX6 H100 5 4 2 Internal storage BOSS 7 1 Nvidia GPU DW 5 1 Nvidia T4 GPU SW 5 4 2 OCP 2x10 G 2x25 G 1 1 Table 47 Riser configuration 3A Card type Slot priorit...

Page 110: ...instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Disconnect the cables connecting to PIB 2 Loosen the one blue thumbscrew at the front of the assembly and two blue thumbscrews at the rear of the assembly 3 Hold the touch points and lift the expansion card riser from the riser connector on the system board Figure 82 GPU riser 2 removal Next steps Replace t...

Page 111: ...he front of the assembly and two blue thumb screws located at the rear of the assembly 4 Re connect the cables to the power interposer board Figure 83 GPU riser 2 installation Next steps After working inside the system Removing GPU from GPU riser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 R...

Page 112: ...NOTE You must install a dummy GPU filler over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The filler also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 112 Installing and removing system components ...

Page 113: ...tructions see the documentation accompanying the card 4 Remove the GPU riser 2 or GPU riser 1 5 If applicable disconnect the cables connected to the GPU Steps 1 Open the PCIe card holder 2 If installed remove the dummy GPU filler NOTE Store the dummy GPU filler for future use Dummy GPU filler must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certific...

Page 114: ... edge connector with the expansion card connector on the riser 4 Insert the GPU edge connector firmly into the expansion card connector until the card is fully seated 5 Close the PCIe card holder 6 Close the expansion card latch 114 Installing and removing system components ...

Page 115: ...lines listed in the Safety instruction 2 Follow the procedure listed in the Before working inside your system 3 Remove the GPU riser 2 Steps 1 Disconnect the cables connecting the interposer and PIB 2 Loosen the one blue thumb screw located at the front of the assembly and two blue thumb screws located at the rear or the assembly 3 Hold the touch points and lift the expansion card riser Installing...

Page 116: ... the GPU riser Steps 1 Holding the edges or the touch points align the holes on the expansion card riser with the guides on the chassis 2 Lower the whole assembly into place and press the touch points until it is fully seated 3 Tighten the one blue thumb screw located at the front of the assembly and two blue thumb screws located at the rear or the assembly 4 Re connect the cables to the interpose...

Page 117: ... safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside the system 3 Remove the GPU riser 2 Steps 1 Disconnect the slimline cable from the riser 2 Open the plunger 3 Hold the blue touch points and lift the NVME riser from the connector on the system board Installing and removing system components 117 ...

Page 118: ...e procedure listed in the Before working inside the system 3 Remove the GPU riser 2 Steps 1 Holding the blue touch points align the slots on the NVMe riser to the guides on the system 2 Insert the riser edge connector firmly into the system board connector until the riser is fully seated 3 Lift the plunger to lock the riser in place 118 Installing and removing system components ...

Page 119: ...1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the GPU riser 2 Steps 1 Disconnect the interposer cables NOTE Observe the routing of the cable as you remove it from the system 2 Hold the blue touch points and lift the interposer from the riser Installing and removing system components 119 ...

Page 120: ...ructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the GPU riser 2 Steps 1 Holding the blue touch points align the slots on the interposer to the guides on the system 2 Insert the interposer edge connector firmly into the system board connector until the riser is fully seated 120 Installing and removing system components ...

Page 121: ...he procedure listed in the Before working inside your system 3 Remove the GPU riser 2 4 Disconnect all the cables connected to the interposer 5 Remove the interposer 6 If applicable disconnect all the cables connected to the expansion card Steps 1 Open the PCIe card holder latch 2 Hold the expansion card by its edges and pull the card until the card edge connector disengages from the expansion car...

Page 122: ...t install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 95 Filler bracket installation 122 Installing and removing system components ...

Page 123: ... connected to the expansion card Steps 1 Open the PCIe card holder latch 2 If installed remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside...

Page 124: ...dule Prerequisites 1 Follow the safety guidelines listed in the Safety instructions on page 53 2 Follow the procedure listed in the Before working inside your system on page 54 3 Remove the air shroud NOTE The heat sink and processor are too hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool down before handling them Steps 1 Using a Torx T30...

Page 125: ...eat sink module if you are replacing the processor or heat sink This procedure is not required when replacing a system board 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the processor and heat sink module Steps 1 Place the heat sink with the processor side facing up 2 Insert a flat blade screwdriver into th...

Page 126: ... bracket from the processor NOTE Ensure that the processor and the bracket are placed in the tray after you remove the heat sink Figure 100 Removing the processor bracket Next steps Install the processor into a processor and heat sink module Installing the processor into a processor and heat sink module Prerequisites Follow the safety guidelines listed in Safety instructions 126 Installing and rem...

Page 127: ...rocessor and the bracket are placed in the tray before you install the heat sink Figure 101 Installing the processor bracket 3 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint free cloth 4 Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor CAUTION Applying...

Page 128: ...locks onto the heat sink NOTE Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink Do not press on the heat sink fins Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket 128 Installing and removing system components ...

Page 129: ...or blank and CPU dust cover The procedure to remove the processor DIMM blank is similar to that of the memory module Steps 1 Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module PHM on the processor socket CAUTION To avoid damaging the fins on the heat sink do not press down on the heat sink fins NOTE Ensure that the PHM is held parallel ...

Page 130: ...at sink module 1U Next steps 1 If applicable install the air shroud 2 Follow the procedure listed in After working inside your system Optional IDSDM module Removing the IDSDM module Prerequisites 1 Follow the safety guidelines listed in the Safety instaructions 2 Follow the procedure listed in the Before working inside your system 3 If you are replacing the IDSDM card remove the MicroSD cards NOTE...

Page 131: ...2 Follow the procedure listed in the Before working inside your system Steps 1 Locate the IDSDM connector on the system board To locate IDSDM see the System board jumpers and connectors section 2 Align IDSDM module with the connector on the system board 3 Push IDSDM module until it is firmly seated in the connector on the system board Installing and removing system components 131 ...

Page 132: ...idelines listed in the Safety instructions on page 53 2 Follow the procedure listed in the Before working inside your system on page 54 3 Remove the IDSDM module Steps 1 Locate the MicroSD card slot on the IDSDM module and press the card to partially release it from the slot For more information on the slot location see System board jumpers and connectors section 2 Hold the MicroSD card and remove...

Page 133: ...enabled in System Setup NOTE Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card slot on the IDSDM module Orient the MicroSD card appropriately and insert the contact pin end of the card into the slot To locate IDSDM see the System board jumpers and connectors section NOTE The slot is keyed to ...

Page 134: ...ser Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the primary drive bay assembly Steps Hold the BOSS riser by its edges and pull the riser until the riser edge connector disengages from the expansion card connector on the system board 134 Installing and removing system components ...

Page 135: ...2 Follow the procedure listed in the Before working inside your system 3 Remove the primary drive bay assembly Steps 1 Hold the edges of the BOSS riser and align the slots on the BOSS riser to the guide pin on the system 2 Insert the riser edge connector firmly into the system board connector until the riser is fully seated Installing and removing system components 135 ...

Page 136: ...cedure listed in the Before working inside your system 3 Remove the primary drive bay assembly 4 Remove the BOSS riser Steps 1 Using the Phillips 1 screwdriver remove the screws securing the BOSS card to the BOSS card riser 2 Pull the latch away from the BOSS card to release the BOSS card 3 Hold the BOSS card by its edges and pull the card until the card edge connector disengages connector on the ...

Page 137: ...iver secure the BOSS card on the BOSS riser with the screw Figure 112 Boss card installation into the BOSS riser Next steps 1 Install the BOSS riser 2 Install the primary drive bay assembly 3 Follow the procedure listed in the After working inside your system Removing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in ...

Page 138: ...the BOSS riser Steps 1 Align the M 2 SSD module at an angle with the connector on the BOSS card 2 Insert the M 2 SSD module until it is firmly seated in the BOSS card connector 3 Using the Phillips 1 screwdriver secure the M 2 SSD module on the BOSS card with the screw Figure 114 M 2 SSD module installation into BOSS card Next steps 1 Install the BOSS card into the BOSS riser 2 Install the BOSS ri...

Page 139: ...om the connector on the system board 4 Slide the network daughter card towards the rear of the system until the Ethernet connectors or the SFP are clear of the slot in the front panel Figure 115 Removing the network daughter card 5 Lift the card out of the system 6 If the network card is not being replaced immediately install the filler bracket a Insert and slide the filler into the slot on the ch...

Page 140: ...racket NOTE NIC port 1 in network daughter card is Gb3 and NIC port 2 is Gb4 4 Press the network daughter card until the card is firmly seated on the system board connector and the two blue plastic clips to secure the card in place 5 Using a Phillips 2 screwdriver secure the network daughter card to the system board with screws Figure 116 Installing the network daughter card Next steps 1 Install t...

Page 141: ...onnect the cables connected to the expansion card on the interposer Steps 1 Locate the battery socket For more information see the System board jumpers and connectors section CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 2 To remove the battery a Use a plastic scribe to pry out the system battery Figure 117 System batt...

Page 142: ...memory key Prerequisites CAUTION To avoid interference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm wide x 57 15 mm long x 7 9 mm high 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the interposer Steps 1 Locate the USB port or USB memory key...

Page 143: ... the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the power supply units 4 Remove all the cables connected to the power interposer board NOTE Observe the routing of the cable as you remove it from the power interposer board Steps 1 Pull the plunger to disengage the power interposer board from the lock hole on th...

Page 144: ...ter working inside your system System board Removing the system board Prerequisites CAUTION If you are using the Trusted Platform Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program b...

Page 145: ...ystem board CAUTION Take care not to damage the system identification button while removing the system board from the system Steps 1 Using a Phillips 2 screwdriver remove the screws securing the system board to the chassis Figure 122 System board diagram with screws 2 Using the system board holder slightly lift the system board and then slide it toward the rear of the chassis 3 Lift the system boa...

Page 146: ...the components that are listed in the removing the system board section Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Holding the system board holder lower the system board it into the system ...

Page 147: ... System board installation 5 Using a Phillips 2 screwdriver fasten the screws that secure the system board to the chassis Figure 125 System board diagram with screws Installing and removing system components 147 ...

Page 148: ...se license For more information see the iDRAC User s Guide available at www dell com idracmanuals 5 Follow the procedure listed in After working inside your system Restoring Service Tag using Easy Restore The Easy Restore feature allows you to restore your Service Tag iDRAC license UEFI configuration and the system configuration data after replacing the system board All data is backed up in a back...

Page 149: ...e is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding the removed TPM cannot be reinstalled or installed on another system board Removing the TPM Steps 1 If required remove the control panel assembly to have access to TPM port on system board 2 Locate the TPM connector on the system board 3 ...

Page 150: ...he System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Preboot Measurements 4 From the TPM Command option select Activate 5 Save the settings 6 Restart your system Initializing the TPM 2 0 for users Steps 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Secur...

Page 151: ...he system Jumpers on the system board help to disable the system and reset the passwords To install components and cables correctly you must know the connectors on the system board Topics System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 127 System board jumpers and connectors 6 Jumpers and connectors 151 ...

Page 152: ...SB connector 14 J_SATA_A1 Internal SATA A connector 15 J_SATA_C1 Internal SATA C connector 16 PCIE_G3_X8 CPU1 NVME riser 17 J_REAR_BP_PWR1 Rear backplane power connector 18 J_FRONT_VIDEO VGA connector 19 INT_USB_3 0 USB connector 20 NVRAM_CLR Clear NVRAM 21 PWRD_EN Reset BIOS password 22 SLOT6 PCIe slot 6 23 SLOT5 BOSS riser 24 Slot 4 PCIe_G3_x16 CPU2 GPU riser 2 slot 25 J_TPM_MODULE TPM module co...

Page 153: ... and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Power off the system and all the attached peripherals and disconnect the system from the electrical...

Page 154: ...PSU specifications Supported operating systems Cooling fans specifications System battery specifications Expansion card riser specifications Memory specifications Storage controller specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications Chassis dimensions Figure 128 Chassis dimensions 7 154 Technical specifications ...

Page 155: ...2420 PSU specifications PSU Class Heat dissipation maximum Frequency Voltage Current 1100 W DC N A 4416 BTU hr N A 48 V to 60 V DC autoranging 32 A 2000 W AC Platinum 7500 BTU hr 50 60 Hz 100 240 V AC autoranging 12 A 10 A NOTE This system is also designed to connect to the IT power systems with a phase to phase voltage not exceeding 230 V NOTE When selecting or upgrading the system configuration ...

Page 156: ...or Full length Double wide x16 Gen 3 or 2 Single wide x 8 Gen 3 All Slot 4 Slot 4 Riser Full height Half length or Full height Double wide x16 Gen 3 or 2 Single wide x 8 Gen 3 Memory specifications The PowerEdge XE2420 system supports the following memory specifications for optimized operation Table 55 Memory specifications DIMM type DIMM rank DIMM capacity Single processor Dual processor Minimum ...

Page 157: ...drives if only one processor is installed NOTE For more information about how to hot swap NVMe PCIe SSD U 2 device see the Dell Expres Browse all Products Data Center Infrastructure Storage Adapters Controllers Dell PowerEdge Express Flash NVMe PCIe SSD Documentation Manuals and Documentss Flash NVMe PCIe SSD User s Guide at https www dell com support Ports and connectors specifications USB ports ...

Page 158: ...undancy NOTE Use Dell EMC branded microSD cards that are associated with the IDSDM configured systems Video specifications The PowerEdge XE2420 system supports integrated Matrox G200eR2 graphics controller with 16 MB of video frame buffer Table 60 Supported front video resolution options Resolution Refresh rate Hz 1600 x 900 HD 60 1366 x 768 HD 60 1680 x 1050 WSXGA 60 1280 x 1024 SXGA 60 1440 x 90...

Page 159: ...d requirements across all categories Table 63 Shared requirements across all categories Allowable operations Maximum temperature gradient applies to both operation and nonoperation 20 C in an hour 36 F in an hour and 5 C in 15 minutes 9 F in 15 minutes 5 C in an hour 9 F in an hour for tape hardware Non operational temperature limits 40 C to 65 C 40 F to 149 F Non operational humidity limits 5 to ...

Page 160: ...re is reduced by 1 C 175 m 1 F 319 ft above 900 m 2 953 ft 40 45 C 104 113 F Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 900 m 2 953 ft Standard operating temperature Table 69 Standard operating temperature specifications Standard operating temperature Specifications Continuous operation for altitude less than 950 m or 3117 ft 10 35 C 50 95 F with no direct sunlight on the equipme...

Page 161: ...able defines the limitations that help avoid any damages to the IT equipment and or or both failure from particulate and gaseous contamination If the levels of particulate or gaseous pollution exceed the specified limitations and results in equipment damage or failure you must rectify the environmental conditions Remediation of environmental conditions is the responsibility of the customer Table 7...

Page 162: ... 5 inch drives 4 x 2 5 inch drives 6 x SSDs EDSFF E1 L Fan type Very High Performance fan VHP fan TDP W Ambient 35 C Ambient 35 C 150 Yes VHP fan Yes VHP fan Table 73 Thermal restriction matrix for GPGPU Riser configurations Configuration type and ambient temperature support 2 x 2 5 inch drives 4 x 2 5 inch drives 6 x SSDs EDSFF E1 L Fan type Very High Performance fan VHP fan Ambient 30 C 1A Slot ...

Page 163: ...ed Not supported Not supported 125 W Max 45 C Max 45 C Max 45 C 110 W 100 W 85 W Table 75 Thermal limitations of PCI E cards PCI E card type Config 1A Config 2C Config 3A ASHARE A4 ASHARE A3 ASHARE A2 ASHARE A4 ASHARE A3 ASHARE A2 ASHARE A4 ASHARE A3 ASHARE A2 nVIDIA V100 GPU Not supported Max 40 C Max 35 C Not supported Max 40 C Max 35 C Not supported Max 40 C Max 35 C nVIDIA T4 GPU Max 45 C Max ...

Page 164: ...stem ID mode is active Press the system health and system ID button to switch to system health mode Solid amber Indicates that the system is in fail safe mode If the problem persists see the Getting help section Blinking amber Indicates that the system is experiencing a fault Check the System Event Log for specific error messages For information about the event and error messages generated by the ...

Page 165: ...ity LED indicator Table 78 NIC indicator codes NIC indicator codes Condition Link and activity indicators are off Indicates that the NIC is not connected to the network Link indicator is green and activity indicator is blinking green Indicates that the NIC is connected to a valid network at its maximum port speed and data is being sent or received Link indicator is amber and activity indicator is ...

Page 166: ...s off This indicates a PSU mismatch due to efficiency feature set health status or supported voltage CAUTION If two PSUs are installed both the PSUs must have the same type of label for example Extended Power Performance EPP label Mixing PSUs from previous generations of PowerEdge servers is not supported even if the PSUs have the same power rating This results in a PSU mismatch condition or failu...

Page 167: ...linking indicator Swapping the PSU to make a matched pair can result in an error condition and an unexpected system shutdown To change from a High Output configuration to a Low Output configuration or conversely you must power off the system CAUTION Combining AC and DC PSUs is not supported Drive indicator codes The LEDs on the drive carrier indicates the state of each drive Each drive carrier has...

Page 168: ... powers off after six seconds Indicates that the rebuild has stopped EDSFF LED indicators Figure 134 EDSFF LED indicators 1 Drive activity LED indicator 2 Drive status LED indicator Table 82 EDSFF LED indicators Green status indicator code Amber status indicator code Drive condition OFF OFF Indicates that the drive is offline ON OFF Indicates that the drive is online 4Hz flashing OFF Indicates tha...

Page 169: ... Steps 1 As the system boots press F10 2 Select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 ...

Page 170: ...ystem Service Tag in the Enter a Service Tag Serial Number Service Request Model or Keyword field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global T...

Page 171: ...wing benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagnostic collection SupportAssist automatically collects system state information from your devi...

Page 172: ...ion For information about setting up your system see the Getting Started Guide document that is shipped with your system www dell com dssmanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controll...

Page 173: ...ll com openmanagemanuals OpenManage Server Administrator For information about installing and using Dell SupportAssist see the Dell EMC SupportAssist Enterprise User s Guide www dell com openmanagemanuals OpenManage Server Administrator For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents www dell com openmanage...

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