Dell EMC PowerEdge R240 Installation And Service Manual Download

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System diagnostics and indicator codes

The diagnostic indicators on the system front panel display system status during system startup.

Topics:

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System health and system ID indicator codes

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iDRAC Direct LED indicator codes

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NIC indicator codes

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Non-redundant cabled power supply unit indicator codes

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Drive indicator codes

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Using system diagnostics

System health and system ID indicator codes

The system health and system ID indicator is located on the left control panel of your system.

Figure 81. System health and system ID indicator

System diagnostics and indicator codes

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Summary of Contents for PowerEdge R240

Page 1: ...Dell EMC PowerEdge R240 Installation and Service Manual Regulatory Model E57S Series Regulatory Type E57S001 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 12 Rev A00 ...

Page 3: ...ing drivers and firmware 16 4 Pre operating system management applications 17 Options to manage the pre operating system applications 17 System Setup 17 Viewing System Setup 17 System Setup details 18 System BIOS 18 iDRAC Settings utility 36 Device Settings 36 Dell Lifecycle Controller 36 Embedded system management 36 Boot Manager 37 Viewing Boot Manager 37 Boot Manager main menu 37 One shot UEFI ...

Page 4: ...dapter from a 3 5 inch drive carrier 56 Installing a 3 5 inch adapter into a 3 5 inch drive carrier 57 Removing a cabled drive 58 Installing a cabled drive 59 Removing the cabled drive from the drive carrier 60 Installing a cabled drive into the drive carrier 61 Intrusion switch 62 Removing the intrusion switch 62 Installing the intrusion switch 63 System memory 63 System memory guidelines 64 Gene...

Page 5: ...talling the drive backplane 89 Cable routing 91 Power supply unit 93 Removing a cabled power supply unit 93 Installing a cabled power supply unit 94 System board 95 Removing the system board 95 Installing the system board 97 Restoring the system using Easy Restore 99 Trusted Platform Module 99 Upgrading the Trusted Platform Module 99 Initializing TPM for BitLocker users 100 Initializing the TPM 1 ...

Page 6: ...ns 115 Standard operating temperature 117 Expanded operating temperature 117 Particulate and gaseous contamination specifications 118 8 System diagnostics and indicator codes 119 System health and system ID indicator codes 119 iDRAC Direct LED indicator codes 120 NIC indicator codes 120 Non redundant cabled power supply unit indicator codes 121 Drive indicator codes 122 Using system diagnostics 12...

Page 7: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 About this document 7 ...

Page 8: ...bout supported drives see the Drive specifications section NOTE All instances of SAS SATA drives and SSDs are referred to as drives in this document unless specified otherwise Topics Front view of the system Rear view of the system Inside the system Locating the information tag of your system Front view of the system Figure 1 Front view of the 4 x 3 5 inch drive system 1 Left control panel 2 Optic...

Page 9: ...4 Information tag 5 Drive 4 NOTE LED functionality is not supported on cabled disk drive configuration For more information about the ports see the Technical Specifications section Control panels Left control panel Figure 3 Left control panel view 1 System health and system ID indicator Dell EMC PowerEdge R240 system overview 9 ...

Page 10: ...rial port 2 NIC port Gb 1 3 NIC port Gb 2 4 Half height PCIe expansion card slot 5 Full height PCIe expansion card slot 6 Power supply unit 7 PSU Built in Self Test BIST LED 8 PSU Built in Self Test BIST button 9 System identification button 10 System status indicator cable port CMA 11 USB 3 0 ports 2 12 iDRAC dedicated NIC port 13 VGA port For more information about the ports and connectors see t...

Page 11: ...4 x 3 5 inch drive system 1 Optical drive 2 Intrusion switch 3 Cabled AC power supply unit 4 Expansion card riser 5 Processor and heat sink 6 Memory module sockets 7 System board 8 Fan 4 9 Drive backplane Dell EMC PowerEdge R240 system overview 11 ...

Page 12: ...your system Your system is identified by a unique Express Service Code and Service Tag number You can view the Express Service Code and Service Tag by pulling out the information tag located on the front of the system Alternatively the information may be on the Mini Enterprise Service Tag MEST label on the chassis on the rear of the system This information is used by Dell to route support calls to...

Page 13: ...ur system 1 Information tag front view 2 Information tag back view 3 OpenManage Mobile OMM label 4 iDRAC MAC address and iDRAC secure password label 5 Service Tag Express Service Code QRL label Dell EMC PowerEdge R240 system overview 13 ...

Page 14: ... system management This reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first configure the network settings based on your network infrastructure NOTE For static IP configuration you must request for it at the time of purchase This option is set to DHCP by Default You can set up the IP address by u...

Page 15: ... intel quickassist technology For more information about logging in to the iDRAC and iDRAC licenses see the latest Integrated Dell Remote Access Controller User s Guide at Dell com poweredgemanuals You can also access iDRAC by using RACADM For more information see the RACADM Command Line Interface Reference Guide at Dell com poweredgemanuals Options to install the operating system If the system is...

Page 16: ...manuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisite Ensure that you clear the web browser cache before downloading the drivers and firmware Steps 1 Go to Dell com support home 2 In the Drivers Downloads section type the Service Tag of your system in the Enter a Service Tag or ...

Page 17: ...onfigure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by one of the following Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Viewing...

Page 18: ... 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If the operating system begins to load before you press F2 wait for the system to finish booting and then restart the system and try again 3 On the System Setup Main Menu screen click System BIOS System BIOS Settings details The System BIOS Settings screen details are explained as fol...

Page 19: ...on screen to view system properties such as Service Tag system model name and BIOS version Viewing System Information To view the System Information screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and ...

Page 20: ... and then restart the system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings Memory Settings details The Memory Settings screen details are explained as follows Option Description System Memory Size Specifies the memory size in the system System Memory Type Specifies the type of memory installed in the system System Memory Sp...

Page 21: ...the BIOS displays only one logical processor per core This option is set to Enabled by default Virtualization Technology Enables or disables the virtualization technology for the processor This option is set to Enabled by default Adjacent Cache Line Prefetch Optimizes the system for applications that need high utilization of sequential memory access This option is set to Enabled by default You can...

Page 22: ...m begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click SATA Settings SATA Settings details The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables the embedded SATA option to be set to Off AHCI or RAID m...

Page 23: ... Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port D Sets the drive type of the selected device When the Embedded SATA setting is AHCI Mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capa...

Page 24: ...gs screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Boot Settings Bo...

Page 25: ...de NOTE BIOS does not control network settings in the BIOS mode For the BIOS boot mode the optional Boot ROM of the network controllers handles the network settings Viewing Network Settings To view the Network Settings screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins ...

Page 26: ...I iSCSI Settings details The UEFI iSCSI Settings screen details are explained as follows Option Description iSCSI Initiator Name Specifies the name of the iSCSI initiator iqn format iSCSI Device1 Enables or disables the iSCSI device When enabled a UEFI boot option is created for the iSCSI device automatically iSCSI Device1 Settings Enables you to control the configuration of the iSCSI device Integ...

Page 27: ...ontroller as the primary display When set to Enabled the Embedded Video Controller will be the primary display even if add in graphic cards are installed When set to Disabled an add in graphics card will be used as the primary display BIOS will output displays to both the primary add in video and the embedded video during POST and pre boot environment The embedded video will then be disabled right...

Page 28: ...Serial Communication Selects serial communication devices Serial Device 1 and Serial Device 2 in BIOS BIOS console redirection can also be enabled and the port address can be specified This option is set to Auto by default Serial Port Address Enables you to set the port address for serial devices This field sets the serial port address to either COM1 or COM2 COM1 0x3F8 COM2 0x2F8 This option is se...

Page 29: ...r restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Profile Settings System Profile Settings details The System...

Page 30: ...ption in the Custom mode is set to disabled NOTE When C States is set to Enabled in the Custom mode changing the Monitor Mwait setting does not impact the system power or performance PCI ASPM L1 Link Power Management Enables or disables the PCI ASPM L1 Link Power Management This option is set to Enabled by default System Security You can use the System Security screen to perform specific functions...

Page 31: ... SHA256 to enable TXT Intel R SGX Enables or disables the Intel Software Guard Extension SGX option This option is set to Software by default NOTE The SGX menu is available only when E 2186G E 2176G E 2174G CPU is installed SGX Launch Control Policy Allows controlling the Launch Control Policy LCP of Software Guard Extensions SGX technology This option is set to Unlocked by default Power Button En...

Page 32: ...rmation Table but executes the images whether they pass or fail verification Deployed Mode Deployed Mode is the most secure mode In Deployed Mode PK must be installed and the BIOS performs signature verification on programmatic attempts to update policy objects Deployed Mode restricts the programmatic mode transitions Secure Boot Policy Summary Specifies the list of certificates and hashes that se...

Page 33: ... that the system has stopped functioning and must be turned off Even after you turn off and restart the system the error message is displayed until the correct password is entered Deleting or changing system and setup password Prerequisite NOTE You cannot delete or change an existing system or setup password if the Password Status is set to Locked Steps 1 To enter System Setup press F2 immediately...

Page 34: ... the password status option with the setup password option to protect the system password from unauthorized changes Redundant OS Control In the Redundant OS Control screen you can set the redundant OS information This enables you to set up a physical recovery disk on the system Viewing Redundant OS Control To view the Redundant OS Control screen perform the following steps 1 Power on or restart yo...

Page 35: ...the system date and time Viewing Miscellaneous Settings To view the Miscellaneous Settings screen perform the following steps 1 Power on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Set...

Page 36: ... Controller User s Guide at Dell com poweredgemanuals Device Settings Device Settings enables you to configure the below device parameters Controller Configuration Utility Embedded NIC Port1 X Configuration NICs in slotX Port1 X Configuration BOSS Card configuration Dell Lifecycle Controller Dell Lifecycle Controller LC provides advanced embedded systems management capabilities including system de...

Page 37: ... until the boot is successful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program System Utilities Enables you to launch System Utilities menu such as Sys...

Page 38: ...t option boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup It does not pull any menu or allows managing of network devices 38 Pre operating system management applications ...

Page 39: ...oper operation and cooling all bays in the system and system fans must be always populated with a component or a blank NOTE It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system Before working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions Steps 1 Power off the system and all attached p...

Page 40: ...DC power supply unit AMP 90871 1 hand crimping tool or equivalent Tyco Electronics 58433 3 or equivalent Wire stripper pliers to remove insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front bezel Removing the front bezel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Keep the be...

Page 41: ...fety instructions 2 Locate and remove the bezel key NOTE The bezel key is part of the bezel package Steps 1 Align and insert the tabs on the right end of the bezel into the slots on the system 2 Fit the left end of the bezel onto the system and press the bezel until you hear the button click 3 Lock the bezel Installing and removing system components 41 ...

Page 42: ...peripherals 3 If applicable remove the system from the rack NOTE For more information see the Rail Installation Guide at Dell com poweredgemanuals Steps 1 Using a 1 4 inch flat head or a Phillips 2 screwdriver turn the lock on the release latch counterclockwise to the unlock position 2 Open the release latch until the system cover slides back 3 Lift the cover away from the system 42 Installing and...

Page 43: ...ystem from the rack NOTE For more information see the Rail Installation Guide at Dell com poweredgemanuals 5 Ensure that all internal cables are routed correctly and connected and no tools or extra parts are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Close the system cover release latch 3 Using a 1 4 inch flat head or Phillips 2 screwdriv...

Page 44: ...er operate your system with the air shroud removed The system may get overheated resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system Step Holding the blue touch points lift the air shroud out of the system 44 Installing and removing system components ...

Page 45: ...fore working inside your system NOTE Route the cable properly to prevent the cable from being pinched or crimped Steps 1 Align the tab on the air shroud with the slot on the system 2 Lower the air shroud into the system until it is firmly seated Figure 14 Installing the air shroud Next step 1 Follow the procedure listed in the After working inside your system Installing and removing system compone...

Page 46: ... Figure 15 Removing the fan blank Next step 1 If applicable replace the cooling fan blank or install the cooling fan Installing the cooling fan blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in the Before working inside your system Steps 1 Lower the fan blank into the fan cage 2 Insert the lower tabs on the fan blank into the lower wa...

Page 47: ...ou to a risk of electric shock Exercise utmost care while removing or installing fans 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Press the release tabs on the fan cable connector and disconnect it from the connector on the system board 2 Lift the fan out of the fan cage Installing a...

Page 48: ...e procedure listed in Before working inside your system 3 Remove the air shroud 4 If installed remove the fan blank Steps 1 Lower the fan into the fan cage 2 Press the release tabs on the fan cable connector and connect the cable connector to the connector on the system board NOTE Route the cable properly when installing to prevent the cable from being pinched or crimped 48 Installing and removing...

Page 49: ... the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots CAUTION Mixing drive blanks from previous generations of PowerEdge servers is not supported Step Press the release button and slide the drive blank out of the drive slot Figure 19 Removing a drive blank Next step 1 If applicable replace the blank or install a drive Installing and remo...

Page 50: ... prepare the drive for removal If the drive is online the green activity or fault indicator flashes while the drive is power off When the drive indicators are off the drive is ready for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card...

Page 51: ...make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank or contains data that you wish to overwrite Any dat...

Page 52: ... the drive from the drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel 3 Remove the drive Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the drive out of the drive carrier 52 Installing and removing system components ...

Page 53: ...er with the drive connector facing towards the rear of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver replace the screws to secure the drive to the drive carrier NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 inch pounds NOTE Use the screws shipped with the drive carrier to se...

Page 54: ...r 2 If removed install the front bezel Removing a 2 5 inch drive from a 3 5 inch drive adapter Steps 1 Using a Phillips 1 screwdriver remove the screws from the side of the 3 5 inch drive adapter 2 Remove the drive from the 3 5 inch drive adapter 54 Installing and removing system components ...

Page 55: ... drive adapter Installing a 2 5 inch drive into a 3 5 inch drive adapter Steps 1 Align the screw holes on the 2 5 inch drive with the screw holes on the 3 5 inch drive adapter 2 Using a Phillips 1 screwdriver install the screws to secure the drive to the 3 5 inch drive adapter Installing and removing system components 55 ...

Page 56: ...em Removing a 3 5 inch drive adapter from a 3 5 inch drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Remove the 3 5 inch drive carrier Steps 1 Remove the screws from the rails on the drive carrier 2 Lift the 3 5 inch drive adapter out of the drive carrier 56 Installing and removing system components ...

Page 57: ...ier Prerequisite 1 Follow the safety guidelines listed in the Safety instructions Steps 1 Insert the 3 5 inch drive adapter into the drive carrier with the connector end of the drive toward the back of the drive carrier 2 Align the screw holes on the drive with the holes on the drive carrier 3 Install the screws to secure the drive to the drive carrier Installing and removing system components 57 ...

Page 58: ...ites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system CAUTION Mixing drives from previous generations of PowerEdge servers is not supported Steps 1 Disconnect the power and data cable connector that is connected to the drive 2 Press the release button and slide the drive out of the drive slot 58 Installing and r...

Page 59: ...n the Before working inside your system CAUTION Mixing drive carriers from other generations of PowerEdge servers is not supported NOTE When installing a drive into the drive carrier ensure that the screws are torqued to 4 inch pounds Steps 1 Insert the drive into the drive slot until the release button clicks into place 2 Connect the power and data cable connector to the drive Installing and remo...

Page 60: ...ed in the Before working inside your system 3 Remove the front bezel 4 Remove the drive CAUTION Mixing drive carriers from previous generations of PowerEdge servers is not supported CAUTION To maintain proper system cooling all empty drive slots must have drive carrier blanks installed Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the dri...

Page 61: ...sted in the Before working inside your system 3 Remove the front bezel Steps 1 Insert the drive into the drive carrier with the connector end of the drive toward the back of the drive carrier 2 Align the screw holes on the drive with the screw holes on the drive carrier When aligned correctly the back of the drive is flush with the back of the drive carrier 3 Install the screws to secure the drive...

Page 62: ...usion switch Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Keep the plastic scribe ready Steps 1 Disconnect and remove the intrusion switch cable connector from the connector on the system board NOTE Observe the routing of the cable as you remove it from the system Route the cable properly whe...

Page 63: ...re working inside your system Steps 1 Align and slide the intrusion switch into the slot in the system 2 Route the intrusion switch cable through the cable routing clips 3 Connect the intrusion switch cable connector to the connector on the system board Figure 34 Installing the intrusion switch Next step 1 Follow the procedure listed in the After working inside your system System memory Installing...

Page 64: ...t socket is marked white and the 2nd socket black Figure 35 Memory socket locations Memory channels are organized as follows Table 4 Memory channels Memory socket locations on the system board Processor 1 Channel 0 Memory slots A1 and A3 Channel 1 Memory slots A2 and A4 64 Installing and removing system components ...

Page 65: ...te at the speed of the slowest installed memory module s Populate memory module sockets only if a processor is installed For single processor systems sockets A1 to A4 are available In Optimizer Mode the DRAM controllers operate independently in the 64 bit mode and provide optimized memory performance Table 6 Memory population rules Processor Configuration Memory population Memory population inform...

Page 66: ...odule socket to release the memory module from the socket 3 Lift and remove the memory module from the system NOTE If you are removing the memory module permanently install a memory module blank The procedure to install a memory module blank is similar to that of the memory module Figure 36 Removing a memory module Next step 1 Replace the memory module Installing a memory module Prerequisites 1 Fo...

Page 67: ...ule in the socket in only one orientation 4 Press the memory module with your thumbs until the ejectors firmly click into place Figure 37 Installing a memory module Next steps 1 Install the air shroud 2 Follow the procedure listed in the After working inside your system 3 Verify if the memory module has been installed properly by pressing F2 and navigating to System Setup Main Menu System BIOS Mem...

Page 68: ...ser specifications PCIe slot Riser PCIe slot height PCIe slot length Slot width Slot 1 x8 PCIe Low profile Half length x8 Slot 2 x16 PCIe Low profile Full height Half length x16 Table 8 Riser configuration Card type Slot priority Maximum number of cards supported PERC H730P Adapter Plus 2 1 PERC H330 Adapter Plus 2 1 PWA CTL HBA330 PLUS ADPT 2 1 PWA CTL 12GB SAS HBA ADPT FH 2 1 CRD NTWK 10G SFP DP...

Page 69: ...ion card riser retention latch located on the system 2 Holding the blue touch points lift the expansion card riser out of the system Figure 39 Removing the expansion card riser 3 If you are not replacing the expansion card riser install a expansion card riser filler bracket by performing the following steps a Align the expansion card riser filler bracket with the slot on the system b Push the expa...

Page 70: ...nside your system 3 Remove the air shroud 4 Install the expansion card in the expansion card riser Steps 1 If applicable remove the expansion card riser filler bracket by performing the following steps a Open the blue expansion card retention latch lock b Using a Phillips 2 screwdriver remove the screw securing the expansion card riser filler to the system board c Slide the expansion card riser fi...

Page 71: ... 3 Lower the expansion card riser into place until the expansion card riser is fully seated with the connector on the system board 4 Close the blue expansion card retention latch Figure 42 Installing the expansion card riser Next steps 1 Install the air shroud 2 Follow the procedure listed in the After working inside your system Installing and removing system components 71 ...

Page 72: ...he expansion card riser and holding the expansion card by its edges remove the card from the riser Figure 43 Removing expansion card from the expansion card riser 2 Install a expansion card filler bracket if you are not going to replace the expansion card NOTE You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the ...

Page 73: ... card unpack it and prepare the card for installation NOTE For instructions see the documentation accompanying the card 4 Remove the air shroud 5 Remove the expansion card riser Steps 1 Remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system T...

Page 74: ...rd to connect it to the connector on the riser Figure 46 Installing expansion card into the expansion card riser Next steps 1 Replace the expansion card riser 2 Install the air shroud 3 Follow the procedure listed in the After working inside your system 74 Installing and removing system components ...

Page 75: ...expansion card Steps 1 Using the Phillips 1 screwdriver remove the screws securing the M 2 SSD module to the BOSS card 2 Pull the M 2 SSD module to disconnect from the BOSS card connector Figure 47 Removing the M 2 SSD module Next step Replace the M 2 SSD module Installing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in...

Page 76: ...ving an expansion card 2 Install the air shroud 3 Follow the procedure listed in the After working inside your system System battery Replacing the system battery Prerequisites WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufactur...

Page 77: ...connector c Lift the battery away from the system Figure 49 Removing system battery 2 To install a new system battery a Push the battery lock slightly away NOTE Ensure that you do not push the battery clip more than 3 2 millimeters or you might risk damaging the part b Hold the battery with the sign facing the positive side of the battery connector c Insert the battery down into the connector unti...

Page 78: ...least an hour e Reinstall the system into the enclosure after an hour f Enter the System Setup and if the time and date are still incorrect see Getting help section Optional internal USB memory key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device To boot from the USB memory key configure the USB memory key with a boot image an...

Page 79: ...rking inside your system 3 While booting press F2 to enter System Setup and verify that the system detects the USB memory key Optional optical drive Removing the optional optical drive Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the front bezel 4 Remove the air shroud 5 Disconnect the...

Page 80: ...d in the Before working inside your system 3 Remove the front bezel 4 Remove the air shroud 5 If installed remove the optical drive blank NOTE The procedure to remove the optical drive blank and the optical drive is similar Steps 1 Align and slide the optical drive into the slot until the release tab snaps into place 2 Connect the power and data cables to the connectors on the optical drive NOTE R...

Page 81: ...uidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the expansion card riser Steps 1 Using a Philips 2 screwdriver loosen the screws on the heat sink in the order mentioned below a Loosen the first screw three turns b Loosen the screw diagonally opposite to the screw you loosened first c Return to the f...

Page 82: ...em 3 Remove the air shroud 4 Remove the heat sink module Steps 1 Release the socket lever by pushing the lever down and out from under the tab on the processor shield 2 Lift the lever until the processor shield is fully open CAUTION Do not touch the processor socket pins they are fragile and can be permanently damaged Be careful not to bend the pins in the processor socket when removing the proces...

Page 83: ...t sink Steps 1 Align the pin 1 indicator of the processor with the triangle on the system board and place the processor on the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages into the socket 2 Close the processor shield by sliding it under the retention screw on the system board 3 Lower the lever and push it under the tab to lock it Figur...

Page 84: ...on the top of the processor NOTE Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for one time use only Dispose of the syringe after you use it 3 Align the screws on the heat sink with the standoffs on the system board 4 Using a Philips 2 screwdriver tighten the screws in the follo...

Page 85: ...ds into the corresponding slots Step Holding the pull tab lift the IDSDM vFlash card out of the system Next step NOTE If you are replacing the IDSDM or vFlash module remove the MicroSD cards 1 Replace the IDSDM vFlash module Installing optional IDSDM or vFlash card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working ins...

Page 86: ...safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the IDSDM or vFlash module Steps 1 Locate the MicroSD card slot on the vFlash IDSDM module and press the card to partially release it from the slot To locate IDSDM vFlash module see the System board jumpers and connectors section 2 Hold the Mic...

Page 87: ...ard Port is enabled in System Setup NOTE If reinstalling ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card connector on the IDSDM vFlash module Orient the MicroSD card appropriately and insert the contact pin end of the card into the slot To locate IDSDM vFlash see the System board jumpers an...

Page 88: ...ing inside your system Drive backplane Drive backplane The PowerEdge R240 system supports 3 5 inch x4 SAS SATA backplane Figure 60 3 5 inch x4 SAS SATA backplane 1 Release tab 2 2 Backplane SAS A0 connector BP_SAS_A 3 Backplane Power A connector BP_PWR_A 4 Backplane signal connector BP_SIG 88 Installing and removing system components ...

Page 89: ...ore removing the backplane 4 Disconnect the following cables from the backplane a Backplane signal cable b Backplane power cable c PERC cable Steps 1 Press the blue release tabs to disengage the backplane from the hooks on the system 2 Lift the backplane out of the system NOTE To avoid damaging the backplane ensure that you move the control panel cables from the cable routing clips before removing...

Page 90: ...to prevent the cable from being pinched or crimped Steps 1 Align the slots on the backplane with the hooks on the system 2 Lower the backplane until the blue release tabs click into place Figure 62 Installing the backplane Next steps 1 Connect the following cables to the backplane a Backplane signal cable b Backplane power cable c PERC cable 2 Replace the drives 3 Follow the procedure listed in th...

Page 91: ...Cable routing Figure 63 Cable routing 4 x 3 5 inch drive backplane with PERC Figure 64 Cable routing 4 x 3 5 inch drive backplane with SATA Installing and removing system components 91 ...

Page 92: ...Figure 65 Cable routing 4 x 3 5 inch cabled drive with PERC Figure 66 Cable routing 4 x 3 5 inch cabled drive with SATA 92 Installing and removing system components ...

Page 93: ...TA Power supply unit NOTE For more information see the Technical specifications section Removing a cabled power supply unit Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system Installing and removing system components 93 ...

Page 94: ...Figure 69 Removing a cabled power supply unit Next step 1 Replace cabled AC power supply Installing a cabled power supply unit Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 Follow the procedure listed in the Before working inside your system 3 Remove the air shroud 4 Remove the expansion card riser Steps 1 Slide the new PSU into the PSU bay in the chassis until t...

Page 95: ...e you can access the encrypted data on your drives CAUTION Do not attempt to remove the TPM plug in module from the system board After the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding and it cannot be reinstalled or installed on another system board 1 Follow the saf...

Page 96: ...ystem board by holding a memory module processor or other components Steps 1 Using a Phillips 2 screwdriver remove the screws securing the system board to the chassis Figure 71 Screws securing the system board 2 Holding the system board holder slightly lift the system board and slide the system board to the front of the system 3 Using the system board holder lift the system board out of the system...

Page 97: ...n Steps 1 Holding the system board holder lower the system board into the system CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the system 2 Incline the system board at an angle and align the connectors on the system board with the slots on the rear of...

Page 98: ... replacement system board 3 Reconnect all the cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 4 Power on the system 5 Follow the procedure listed in After working inside your system 6 Ensure that you a Use the Easy Restore feature to restore the service tag For more information see the Restoring...

Page 99: ...board if Easy Restore fails follow this process to manually enter the Service Tag using System Setup About this task If you know the system service tag use the System Setup menu to enter the service tag Steps 1 Power on the system 2 To enter the System Setup press F2 3 Click Service Tag Settings 4 Enter the service tag NOTE You can enter the service tag only when the Service Tag field is empty Ens...

Page 100: ...to place 4 Replace the screw that secures the TPM to the system board Figure 74 Installing the TPM Next steps 1 Replace the system board 2 Follow the procedure listed in After working inside your system 3 To verify if the memory module has been installed properly press F2 and navigate to System Setup Main Menu System BIOS Memory Settings In the Memory Settings screen the System Memory Size must re...

Page 101: ...ngs 8 Select the TPM Advanced Settings option 9 From the TPM2 Algorithm Selection option select SHA256 then go back to System Security Settings screen 10 On the System Security Settings screen from the Intel TXT option select On 11 Save the settings 12 Restart your system Control panel Removing the left control panel Prerequisites 1 Follow the safety guidelines listed in the Safety instructions 2 ...

Page 102: ... 4 Remove the air shroud Steps 1 Route the control panel cable through the side and the guide slots in the system NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Align and insert the left control panel assembly in the slot on the system 3 Connect the control panel cable to the system board connector 4 Using the appropriate screwdriver replace the screws that secu...

Page 103: ...g inside your system 3 If applicable remove the front bezel 4 Remove the air shroud Steps 1 Disconnect the control panel cable from the system board connector NOTE Ensure that you note the routing of the cables as you remove them from the system board 2 Using the appropriate screwdriver remove the screws that secure the right control panel assembly to the system 3 Holding the control panel assembl...

Page 104: ...bezel 4 Remove the air shroud Steps 1 Route the control panel cable through the side and the guide slots in the system NOTE Route the cable properly to prevent the cable from being pinched or crimped 2 Align and insert the right control panel assembly in the slot on the system 3 Connect the control panel cable to the system board connector 4 Using the appropriate screwdriver replace the screws tha...

Page 105: ...Figure 78 Installing the right control panel Next step 1 Follow the procedure listed in the After working inside your system Installing and removing system components 105 ...

Page 106: ... and describes the connectors on the various boards in the system Jumpers on the system board help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly Topics System board connectors System board jumper settings Disabling forgotten password 6 106 Jumpers and connectors ...

Page 107: ...ector Description 1 FAN 1 Fan 1 cable connector 2 BP_SIG Backplane signal cable connector 3 NVRAM_CLR Clear NVRAM 4 PWRD_EN Reset BIOS password jumper 5 RISER_PCIE PERC PCIe x8 socket 6 INT_USB_3 0 Internal USB 3 0 connector 7 OMNIVU_LED1 System board LED indicators 7 8 CPU Processor socket Jumpers and connectors 107 ...

Page 108: ...ng Description PWRD_EN The BIOS password feature is enabled The BIOS password feature is disabled iDRAC local access is unlocked at next AC power cycle iDRAC password reset is enabled in F2 iDRAC settings menu NVRAM_CLR The BIOS configuration settings are retained at system boot The BIOS configuration settings are cleared at system boot Disabling forgotten password The software security features o...

Page 109: ...ou assign a new system and or setup password with the jumper on pins 4 and 6 the system disables the new password s the next time it boots 5 Reconnect the system to its electrical outlet and power on the system including any attached peripherals 6 Power off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Remove the system cover 8 Move the jumper...

Page 110: ...ystem weight Processor specifications PSU specifications Cooling fans specifications System battery specifications Expansion card riser specifications Memory specifications Storage controller specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications 7 110 Technical specifications ...

Page 111: ... 434 0 mm 17 08 inches 42 8 mm 1 68 inches With bezel 35 64 mm 1 4 inches Without bezel 22 0 mm 0 87 inches 534 496 mm 21 04 inches 573 596 mm 22 58 inches System weight Table 12 Dell EMC PowerEdge R240 system weight System configuration Maximum weight with all drives SSDs 4 x 3 5 inch drives 12 2 kg 26 89 lb Technical specifications 111 ...

Page 112: ... specifications The Dell EMC PowerEdge R240 system supports the following cooling fans NOTE When selecting or upgrading the system configuration to ensure optimum power utilization verify the system power consumption with the Dell Energy Smart Solution Advisor available at Dell com ESSA Table 15 Dell EMC PowerEdge R240 fan support matrix Front storage Fan 1 Fan 2 Fan 3 Fan 4 Max allowable 3 5 inch...

Page 113: ...B 64 GB Dual rank 8 GB 8 GB 32 GB 16 GB 16 GB 64 GB Table 18 Memory module sockets Memory module sockets Speed Four 288 pin 2666 MT s Storage controller specifications The Dell EMC PowerEdge R240 system supports the following controller cards Table 19 Dell EMC PowerEdge R240 system controller cards Internal controllers External controllers PERC H730P PERC H330 S140 HBA330 12Gbps SAS Ext HBA Drive ...

Page 114: ...ort type No of ports USB 2 0 compliant port One USB 3 0 compliant ports Two Internal USB 3 0 compliant port One Micro USB 2 0 compliant port for iDRAC Direct One NOTE The micro USB 2 0 compliant port can only be used as an iDRAC Direct or a management port NIC ports specifications The Dell EMC PowerEdge R240 system supports up to two 10 100 1000 Mbps Network Interface Controller NIC ports that are...

Page 115: ...ssociated with the IDSDM or vFlash configured systems Video specifications The Dell EMC PowerEdge R240 system supports integrated Matrox G200 graphics controller with 16 MB of video frame buffer Table 23 Supported video resolution options Resolution Refresh rate Hz Color depth bits 640 x 480 60 72 8 16 24 800 x 600 60 75 85 8 16 24 1024 x 768 60 75 85 8 16 24 1152 x 864 60 75 85 8 16 24 1280 x 102...

Page 116: ...specifications Maximum shock pulse Specifications Operating Six consecutively executed shock pulses in the positive and negative x y and z axis of 6 G for up to 11 ms Storage Six consecutively executed shock pulses in the positive and negative x y and z axis one pulse on each side of the system of 71 G for up to 2 ms Table 28 Maximum altitude specifications Maximum altitude Specifications Operatin...

Page 117: ... 5 C 45 C at 5 to 90 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures 40 C 45 C derate maximum allowable temperature by 1 C per 125 m 1 F per 228 ft above 950 m 3 117 ft NOTE When operating in the expanded temperature range the performance of the system...

Page 118: ...tration requirements do not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive dust Air must be free of conductive dust zinc whiskers or other conductive particles NOTE This condition applies to data center and non data center environments Corrosive dus...

Page 119: ... iDRAC Direct LED indicator codes NIC indicator codes Non redundant cabled power supply unit indicator codes Drive indicator codes Using system diagnostics System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of your system Figure 81 System health and system ID indicator 8 System diagnostics and indicator codes 119 ...

Page 120: ...C Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem You can configure iDRAC Direct by using a USB to micro USB type AB cable which you can connect to your laptop or tablet The following table describes iDRAC Direct activity when the iDRAC Direct port is active Table 35 iDRAC Direct LED indicator codes iDRAC Direct LED indicator...

Page 121: ...or is amber and activity indicator is off The NIC is connected to a valid network at less than its maximum port speed and data is not being sent or received Link indicator is blinking green and activity is off NIC identify is enabled through the NIC configuration utility Non redundant cabled power supply unit indicator codes Press the self diagnostic button to perform a quick health check on the n...

Page 122: ...e Flashes green amber and then turns off Predicted drive failure Flashes amber four times per second Drive failed Flashes green slowly Drive rebuilding Solid green Drive online Flashes green for three seconds amber for three seconds and then turns off after six seconds Rebuild stopped Using system diagnostics If you experience a problem with your system run the system diagnostics before contacting...

Page 123: ...ystem Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices Running the Embedded System Diagnostics from the Dell Lifecycle Controller 1 As the system boots press F10 2 Select Hardware Diagnostics Run Hardware Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in...

Page 124: ... down menu on the lower right corner of the page 3 For customized support a Enter your system Service Tag in the Enter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is disp...

Page 125: ...g and setting up a SupportAssist application in your IT environment you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagn...

Page 126: ...he Getting Started Guide document that is shipped with your system Dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM int...

Page 127: ...ng Dell SupportAssist see the Dell EMC SupportAssist Enterprise User s Guide Dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents Dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID co...

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