SupportAssist System Resolution
Option
Description
Auto OS Recovery
Threshold
Allows you to control the automatic boot flow for SupportAssist System. Options are:
•
Off
•
1
•
2 (Enabled by default)
•
3
SupportAssist OS
Recovery
Allows you to recover the SupportAssist OS Recovery (Disabled Enabledby default)
Clearing BIOS (System Setup) and System passwords
To clear the system or BIOS passwords, contact Dell technical support as described at
NOTE:
For information on how to reset Windows or application passwords, refer to the documentation accompanying
Windows or your application.
Updating the BIOS in Windows
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops,
ensure that your computer battery is fully charged and connected to a power outlet.
NOTE:
If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the
BIOS update is completed.
1. Restart the computer.
2. Go to
Dell.com/support
.
•
Enter the
Service Tag
or
Express Service Code
and click
Submit
.
•
Click
Detect Product
and follow the instructions on screen.
3. If you are unable to detect or find the Service Tag, click
Choose from all products
.
4. Choose the
Products
category from the list.
NOTE:
Choose the appropriate category to reach the product page
5. Select your computer model and the
Product Support
page of your computer appears.
6. Click
Get drivers
and click
Drivers and Downloads
.
The Drivers and Downloads section opens.
7. Click
Find it myself
.
8. Click
BIOS
to view the BIOS versions.
9. Identify the latest BIOS file and click
Download
.
10. Select your preferred download method in the
Please select your download method below
window, click
Download File
.
The
File Download
window appears.
11. Click
Save
to save the file on your computer.
12. Click
Run
to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
Updating BIOS on systems with BitLocker enabled
CAUTION:
If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not
recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for
this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system re-
install. For more information on this subject, see Knowledge Article:
https://www.dell.com/support/article/sln153694
34
System setup