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Dell EMC BOSS-S1, User Manual

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Dell EMC BOSS-S1 User Manual Download Page 24

Troubleshooting

To get help with your Dell BOSS-S1 card, you can contact your Dell Technical Service representative or see 

Dell.com/support

.

 

Topics:

•

BOSS-S1 CLI displays No Adapter Found error in Linux

•

LC log displays fan unavailability error

•

Updating BOSS-S1 controller firmware using iDRAC/LC fails

•

Physical disk size as zero in iDRAC

•

Character limitation while naming a virtual disk

•

VMFS datastore is disabled on the 14th generation of PowerEdge systems that are shipped with VMware ESXi installed on BOSS-S1

•

Physical disk not visible to operating system

•

Virtual disk not visible to operating system

•

Drive replacement

•

Controller replacement

•

Controller failure

•

Unable to boot to M.2 drive installed in slot 1

•

CLI reports unsupported features

•

Failure to install ESXi on RAID 1

BOSS-S1 CLI displays No Adapter Found error in Linux

Issue:

BOSS-S1 CLI displays 

No Adapter Found

 error message in the Linux operating system.

Probable Cause:

Using BOSS-S1 CLI, when you run the CLI commands using non-administrative user privileges, the error No 
Adapter found is displayed.

Corrective Action:

Use root/sudo administrator privilege while you run the CLI commands.

LC log displays fan unavailability error

Issue:

LC log displays 

The BOSS-S1 device does not have a fan installed in it

 error message.

Probable Cause:

Currently there is no fan requirement for BOSS-S1, which might be required in future based on M.2 thermal 
requirement.

Corrective Action:

No action required. This error message can be ignored.

Updating BOSS-S1 controller firmware using 

iDRAC/LC fails

Issue:

Updating firmware on a BOSS-S1 controller from versions A00 to A01 using iDRAC/LC fails.

7

24

Troubleshooting

Summary of Contents for BOSS-S1

Page 1: ...Dell EMC BOSS S1 Boot Optimized Server Storage User s Guide ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 11 Rev A02 ...

Page 3: ...he BOSS card 11 Removing the BOSS S1 card 11 Removing the M 2 SSD module 12 Installing the M 2 SSD module 14 Installing the BOSS S1 card 15 4 Driver installation 17 5 UEFI HII RAID configuration utility 18 Entering the UEFI configuration utility 18 Exiting the UEFI configuration utility 18 Navigating to BOSS S1 configuration utility 19 Physical virtual disk information 19 Physical disk information...

Page 4: ...AC 25 Character limitation while naming a virtual disk 25 VMFS datastore is disabled on the 14th generation of PowerEdge systems that are shipped with VMware ESXi installed on BOSS S1 25 Physical disk not visible to operating system 25 Virtual disk not visible to operating system 25 Drive replacement 26 Controller replacement 26 Controller failure 26 Unable to boot to M 2 drive installed in slot 1...

Page 5: ...anes available only in the low profile and half height form factor The BOSS S1 modular card has a dedicated slot in modular servers NOTE There are no status LEDs on the BOSS S1 card Figure 1 Features of adapter BOSS S1 card 1 SATA drive connector 2 2 80 mm M 2 SATA drive 1 3 80 mm M 2 SATA drive 2 Figure 2 Features of BOSS S1 modular card 1 modular BOSS S1 card 2 SATA drive connector 3 80 mm M 2 S...

Page 6: ... Ubuntu version 16 04 NOTE For the latest list of supported operating systems and driver installation instructions see the system documentation at Dell com operatingsystemmanuals For specific operating system service pack requirements see the Drivers and Downloads section at Dell com manuals Supported PowerEdge systems The following PowerEdge systems support the BOSS S1 adapter card PowerEdge C414...

Page 7: ...raphical or command line interface For more information see the Dell OpenManage Storage Management User s Guide at Dell com openmanagemanuals BOSS S1 Command Line Interface CLI Utility This application enables you to check controller Physical Disk and Virtual Disk status while booted to an operating system The application is also used to check SMART data from the physical disks or display controll...

Page 8: ...SS S1 firmware The BOSS S1 card firmware updates can be done using the following methods Firmware update using operating system Dell Update Packages Firmware update using UEFI Shell Firmware update using BOSS S1 CLI Firmware update using iDRAC Firmware update using Lifecycle Controller Related documentation NOTE For all Dell OpenManage documents go to Dell com openmanagemanuals For all operating s...

Page 9: ...oreign drives to a controller you must do either of the following Clear the Controller Configuration if using unconfigured drives Clear Controller Configuration Import the virtual disk if using configured drives Virtual Disk Import SMART info SMART monitors certain physical aspects of all motors heads and physical disk electronics to help detect predictable physical disk failures Data on SMART com...

Page 10: ...physical disk TRIM allows an operating system to delete a block of data that is no longer considered in use from SSDs For supported operating systems the TRIM command resolves the Write Amplification issue When an operating system deletes a file the file is marked for deletion in the file system but the contents on the disk are not actually erased As a result the SSDs do not know the LBA Logical B...

Page 11: ... by your warranty Read and follow the safety instructions that are shipped with your product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system 2 Open the system 3 Locate the BOSS S1 card on the...

Page 12: ...should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Turn off the system including any attached peripherals and disconnect ...

Page 13: ...em 3 Remove the card See Removing the BOSS S1 card 4 Loosen and remove the screw that secures the M 2 SSD module on the card 5 Lift the M 2 SSD module away from the card Figure 5 Removing the M 2 SSD module 1 module connector 2 2 module 2 Figure 6 Removing the M 2 SSD module for modular card 1 module connector 2 module Deploying the BOSS card 13 ...

Page 14: ...amage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Align the M 2 SSD module connectors with the connectors on the card 2 Tilt the M 2 SSD module downwards until the module is seated firmly on the card 3 Tighten the screw that secures the M 2 SSD module on the card Figure 7 Installing the...

Page 15: ... the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system 2 Open the system 3 Hold the card by its edges and align the card connector with the connector on the system board CAUTION To prevent damage to the card ...

Page 16: ...gure 9 Installing the BOSS S1 card 1 BOSS S1 card 2 card connector on the system board Figure 10 IInstalling the modular card 1 modular card 2 card connector on the system board 16 Deploying the BOSS card ...

Page 17: ...an executable application that updates drivers for specific devices DUP supports command line interface and silent execution For more information see Dell com support Linux driver installation The Driver Update Disk DUD images are created only for those operating system releases in which the native in box driver is insufficient for installation ESXi driver installation By default native AHCI drive...

Page 18: ...cal disk Controller information Entering the UEFI configuration utility Perform the following steps to boot to the UEFI configuration utility 1 Turn on the system 2 While the system is booting press F2 to enter System Setup 3 Click Device Settings Device Settings lists all the RAID controllers in the system To access the management menu for the controller use the arrow keys or the mouse NOTE For m...

Page 19: ...ailable Erase Physical Disk allows you to clear RAID setting on a physical disk Controller Information allows you to view BOSS S1 adapter information Physical virtual disk information The Physical virtual disk information menu allows the user to view physical disk properties and virtual disk properties Physical disk information To view physical disk information 1 Enter the BOSS S1 Configuration ut...

Page 20: ...figuration 4 Select Yes by selecting the radio button next to the message Are you sure you want to delete the selected Virtual Disk 5 Click Next to delete the selected virtual disk RAID rebuild You can manually rebuild a degraded virtual disk RAID rebuild is available only when a degraded RAID volume is present and there is an available target device If a foreign virtual disk has rebuild state reb...

Page 21: ...1 Configuration Utility 2 Click Controller information The RAID adapter information is displayed Clear controller configuration The Clear config operation is used to clear RAID metadata from the adapter NOTE The Clear config operation does not delete any data on the virtual disk 1 Click Controller information 2 Select Clear config 3 Press Enter UEFI HII RAID configuration utility 21 ...

Page 22: ... the mvsetup exe file The CLI window is displayed where you can run the BOSS S1 CLI commands Using CLI command from Linux Follow these procedures to run the CLI commands using Linux operating system 1 Download the latest MVCLI BOSS S1 utility for Linux from Dell com support 2 Extract the content of the mvcli 5 0 13 1084_A02 zip file on the system 3 Navigate to the directory where you have extracte...

Page 23: ...smart Displays the smart information of the physical disk adapter Displays default adapter information rescan Enables you to rescan the adapter create Enables you to create a virtual disk delete Enables you to delete a virtual disk or a spare drive event Fetches the current events information get Fetches configuration information of virtual disk physical disk array HBA or drivers info Displays Hos...

Page 24: ...orted features Failure to install ESXi on RAID 1 BOSS S1 CLI displays No Adapter Found error in Linux Issue BOSS S1 CLI displays No Adapter Found error message in the Linux operating system Probable Cause Using BOSS S1 CLI when you run the CLI commands using non administrative user privileges the error No Adapter found is displayed Corrective Action Use root sudo administrator privilege while you ...

Page 25: ...n using ESXi version 6 5 x and later on the BOSS S1 card Corrective Action When you have VMware ESXi installed on BOSS S1 it is recommended that you use the BOSS S1 device only as a boot device and disable VMFS if you are installing a custom image For more information seehttps kb vmware com s article 2004582 and https kb vmware com s article 2145210 Physical disk not visible to operating system Is...

Page 26: ...tility menu again If the problem still persists see Controller Failure NOTE Ensure that the system is completely disconnected from all power sources before making any hardware changes Controller failure Issue BOSS S1 device is not presented to system Probable Cause Hardware fault on the card Corrective Action Replace the BOSS S1 adapter with a new one Unable to boot to M 2 drive installed in slot ...

Page 27: ...ical disk containing an ESXi partition is used in a virtual disk any attempts to install a partition of ESXi on this virtual disk will raise an error due to failure to clear out the previous partition Corrective Action Delete the existing RAID 1 run erase physical disk on both drives re create the RAID 1 with Quick initialization ON then attempt to reinstall ESXi on the virtual disk Troubleshootin...

Page 28: ... drop down menu on the lower right corner of the page 3 For customized support a Enter your system Service Tag in the Enter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is...

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