12
1915 Setterington Drive
Kingsville • Ontario
Canada • N9Y 2E5
Section 9.
Troubleshooting
Unstable Legs
The legs of our fire pits are installed directly into the
mould to yield a reliably level surface each time.
If you are experiencing a teetering or unstable leg,
please ensure that the installation surface is also level.
Gas Odour
If you smell gas exuding from your fire pit, please shut
off the gas to the appliance
immediately
. If the odour
persists, please call your gas supplier.
Water Contact
Do not sure the appliance if any part has been
submerged under water. Immediately call a qualified
service technician to inspect the appliance and to replace
any part of the control system or gas control that has
been under water.
Low Burning Flame / Natural Gas
A reduction in your fire pit flame level may happen for
various reasons depending on the model of your fire pit.
Lower flame levels may be the result of improper gas
pressure or inadequate gas supply line.
If the procedure above does not improve the flame
quality, remove any excess stones to ensure the burn
holes of your fire pit are not covered.
Low Burning Flame / Liquid Propane
A reduction in your fire pit flame level may happen for
various reasons depending on the model of your fire pit.
Lower flame levels may be the result of improper
lighting procedures.
To address low flame levels, please be sure that the
chrome key is in the “off” position before the tank is
turned on. Turn the tank on slowly to allow the pressure
within to equalize before turning the fire pit on
completely.
If the procedure above does not improve the flame
quality, please check the gas level of your liquid propane
tank, or remove any excess stones to ensure that the burn
holes of your fire pit are not covered.
