www.dejero.com
!
30
|
LIVE+ GoBox User Guide
!
IFB problems
If no feedback is coming through earpiece:
•
The volume on the broadcast server
might be too low. If so, a blue icon
appears on the Device Ready screen
of the transmitter with a Sound Level of
0.
•
An incorrect capture device on the
LIVE+ Broadcast Server might be set
as the default. If so,
IFB Idle
appears
on the Device Ready screen of the
transmitter.
•
The transmitter might have an internal
hardware problem. If so,
IFB
Receiving
appears on the Device
Ready screen of the transmitter
displays IFB Receiving. For more
information, contact your Dejero
Support.
Error messages
The following table outlines possible error messages that you might encounter and possible
ways to resolve them. If you call Dejero Support, reference the error number, as listed below.
A complete table is also available in the Dejero Support Hub at
http://support.dejero.com
Error Message
Description
Possible Solution
Error 01:
The service is temporarily
unavailable. Please
contact your system
administrator.
Database failure on dispatcher.
Try again.
If the error continues to
appear after several retries,
contact your system
administrator.
Error 02:
Unable to connect.
Please contact your
system administrator.
Unable to establish connection with
dispatcher.
Try again.
If the error continues to
appear after several retries,
contact your system
administrator.
Error 03:
Software update
required. Please contact
your system
administrator.
The GoBox has old software that
requires an update.
Contact your system
administrator.
Error 04:
Network conditions are
Insufficient connection bandwidth to
support codec bit rate.
Move to an area with better
network coverage. The
