Warranty and Service
Warranty
Directed Energy, Inc. (DEI) warrants equipment it manufactures to be free from
defects in materials and factory workmanship under conditions of normal use, and
agrees to repair or replace any standard product that fails to perform as specified
within one year after date of shipment to the original owner. OEM, modified, and
custom products are warranted, as stated above, for ninety (90) days from date of
shipment to original owner. This Warranty shall not apply to any product that has
been:
I. Repaired, worked on, or altered by persons unauthorized by DEI in such a
manner as to injure, in DEI’s sole judgment, the performance, stability, or
reliability of the product;
II.
Subjected the product to misuse, neglect, or accident; or
III. Connected,
installed,
adjusted, or used otherwise than in accordance with
instructions furnished by DEI.
DEI reserves the right to make any changes in the design or construction of its
products at any time, without incurring any obligation to make any change whatever
in units previously delivered.
DEI’s sole obligation, and buyer’s sole remedies, under this agreement shall be
limited to a refund of the purchase price, or at DEI’s sole discretion, to the repair or
replacement of products in kind that prove, to DEI’s satisfaction, to be defective,
when returned to the DEI factory, transportation prepaid by the buyer, within the
warranty period. DEI shall in no way be liable for damages consequential or
incidental to defects in its products, for failure of delivery in whole or in part, for
injuries resulting from its use, or for any other cause.
Returns must be preauthorized and accompanied by a DEI return authorization
number.
The foregoing states the entire warranty extended by DEI, and is given and
accepted in lieu of 1) any and all other warranties, expressed or implied, including
but not limited to the implied warranties of merchantability and fitness for any
particular purpose and 2) any obligation, liability, right, claim or remedy in contract or
tort.
