FAQ
2
www.dediprog.com
I. Hardware Initialization Failed
：
Q1. Software appears a "Hardware Initialization Failed" error message.
Step1: If driver installation failed, please refer to SF Series User Manual: 2.2 USB
Installation.
Step2: Confirm the Power LED light is on.
Step3: Confirm the programmer is connected to the PC directly.
Avoid using USB extender.
Avoid using USB Hub and ensure there is enough power.
Change an USB cable.
Q2. LED Lights Error- Lights are not glowing
Step1: Please downgrade the software to an older version.
Step2: Check if the light works properly.
LED lights become normal: It could be a software bug.
LED lights are still not glowing: It could be hardware electronic component issue. Please
send the product back to DediProg.
Q3. LED Lights Error- Lights are glowing at the same time.
Step1: The software is not suitable for the firmware or vice-versa. Please refer to the user
manual: SF Firmware Support for Windows and Update Procedure
Step2: It could be hardware electronic component issue, please send the product back to
DediProg.
Q4. The programmer has stopped responding since it has been used for too many times.
Step1: Use other programmer to confirm if the programmer is damaged.
Step2: Ensure the voltage value from the programmer output is suitable for standard
voltage range.
II. Bottom Board + Socket Adaptor/ BBF
Q1. Cannot Auto-Detect the Chip
1.
BBF does not support (1.8V) chip.
2.
The chip is not supported yet.
3.
Please check the Pin 1 direction
4.
Chip did not place properly.
5.
Check if the detected voltage is suitable for standard voltage range.
6.
When you use SF600/SF600
plus
, please check if the power adaptor is connected.
Q2. The programmer can detect the chip ID, but it does not have related chip.
The chip is not supported yet or it is an incorrect IC.
Q3. The programmer can detect the chip, but not able to program.
Use the meter or the oscilloscope to ensure the voltage value from the programmer
output is suitable for standard voltage range.
Change the VCC value in Configuration (Config>Miscellaneous Setting>VCC Option)
