Troubleshooting
Problem
Possible Cause / Solution
Opener
does not close and light flashes
The Photo Eye may be obstructed, not properly aligned or installed,
check connection and alignment referring to pages 13 & 15.
Opener does not respond to Transmitter
- Refer page 19 to reprogram Transmitter.
- Check Transmitter battery
Opener stops before reaching full open / close
position
Either the Travel Limit or Force is not properly adjusted, check
adjustment referring to pages 16-17. Conduct Safety Reverse Test
after ANY adjustment.
The door reverses unintentionally
- Make sure the Photo Eye Safety System is aligned and clear of
obstructions.
- Refer to page 4 to check the door balance
- Refer to page 17 to re-adjust the force
The door reverses upon touching the floor and
the courtesy light flashes
Refer to page 16 to decrease Close Limit by 1/4 turn until door stops
as intended at the fully closed position. Conduct Safety Reverse Test
after ANY adjustment.
The courtesy light flashes 5 times and the
Opener does not start
Opener motor overheat, please wait about 15 minutes and retry.
The Opener does not close the door and the
indicator on one of the Photo Eyes flashes
The Photo Eye Safety System is misaligned or obstructed, refer to
page14 for proper alignment.
The Opener is working properly but the courtesy
light does not turn on
Replace light bulb (A19 incandescent Max.100W).
The courtesy light does not turn off
Defective Logic Board.
The Opener hums as the Trolley hits the Trolley
Stop Bolt in open travel
1. Make sure the Trolley is towards the Trolley Stop Bolt.
2. Disconnect the Trolley by using the Emergency Release.
3. Close the door manually
4. Relieve the chain tension by loosening both the Chain-to-Cable
Connector and the Flange Nut (see page 6)
5. Operate the Opener so the Trolley Shaft travels towards the door
(Trolley should be kept disconnected)
6. Refer to page 16 to decrease Open Travel Limit by 2 full turns
7. Refer to page 6 to re-tighten the chain until it is 1/4” (6mm) above
the base of rail (reference the figure shown on page 6).
8. Repeat the above steps if the Trolley still hits the Stop Bolt.
Schedule
Maintenance
Once a month
Door balance test, refer to page 4.
Safety reverse test, refer to page 18.
Twice a year
Check chain tension ( refer to page 6 for adjustment if necessary).
Once a year
- Limit and Force adjustment may be necessary due to weather conditions.
Refer to pages 16-17 for adjustment. Conduct Safety Reverse Test after ANY
adjustments.
- Lubricate door rollers, bearings and hinges. The Opener is permanently
lubricated, DO NOT lubricate or grease the Opener, rail or door tracks.
Maintenance
22
To Install Header Bracket
Note: Installation procedures may vary according to door
type.
1. While inside your garage, close the door and mark the
vertical centerline of the garage door. Extend the line onto
the header wall above the door spring.
2. Open the door to the highest point of travel. Mark a line on
the header wall 2“ (5cm) above the highest point of travel.
Note: DO NOT install the Header Bracket over drywall. In some
installations, it may be necessary to install a 2x4 across two wall
studs to create a suitable location for the Header Bracket.
If installing into masonry, use concrete anchors (not provided).
Wall-Mounting
As shown in Fig.2, place the Header Bracket on the vertical
centerline in direction shown.
Mark and drill two 3/16” holes. Fasten the Header Bracket
securely to a structural support using two 5/16” x 1-1/2” Lag
Screws.
Alternative Ceiling-Mounting
Ceiling-mounting is suggested ONLY when clearance is minimal.
Extend the vertical centerline onto the ceiling as shown in Fig.3.
Center the Header Bracket on the vertical mark, no more than
6” (15cm) from the header wall. Mark and drill holes to fasten the
Header Bracket securely to a structural support.
Mounting Header Bracket
Fig.1
Ceiling
Header Bracket
Header Wall
2” (5cm) clearance
Door Track
Door
Highest Point of Door Travel
Support block on floor
Door Spring
UP
OPENER
MAX. 6” (15cm)
Highes
t Point
of Do
or Tra
vel
Vertical Centerline
Horizo
ntal Li
ne
Finis
hed
Ce
iling
Lag Screw
5/16” x 1-1/2”
!
WARNING
To prevent SERIOUS INJURY:
- DO NOT connect power until instructed.
- The Header Bracket MUST be SECURELY fastened to the structural support on the mounting wall or
ceiling, otherwise the door may not reverse when required. DO NOT install the Header Bracket over drywall.
- Concrete anchors MUST be used when mounting the Header Bracket into masonry.
- NEVER try to loosen, move or adjust garage door springs, cables, Pulleys, Brackets, or hardware, all of
which are under EXTREME tension.
- Contact a qualified garage door service technician if your door binds, sticks or is unbalanced. An unbalanced
door might not reverse when required.
Vertical Centerline
Fig.2 (Wall-Mounting)
Fig.3 (Ceiling-Mounting)
7
