Decatur Electronics GENESIS-II DIRECTIONAL, User And Installation Manual

Page: 65 / 90

GENESIS-II DIRECTIONAL ™ USER’S AND INSTALLATION MANUAL
65
Rev. 02/05
14.2 Service Return Procedure
If you have questions, want a quick problem diagnosis,
or need to return your
Genesis-II Directional to the
factory.
• Call Decatur Electronics Customer Service and ask
to speak with a Customer Service Representative.
Have the serial number of the radar unit ready.
Phone: 800.428.4315
Fax: 217.428.7508
If you need to return your radar unit to Decatur
Electronics:
• Ask to arrange for a Return Authorization Number.
You will need to give the serial number of the radar
that is to be serviced. The serial number is located
on the back of the main computer unit.
• Return ALL of the Genesis-II Directional parts in the
original packaging (transportation prepaid).
• If so directed, include a note describing the
problem and/or the incident that resulted in the
problem. Failure to do so can delay the return of
your radar device.
• Based on the information that you have given, the
Customer Service Representative will issue you a
return authorization (RA) number. Write the RA
number on your note and shipping label.
• Return the system to:
Decatur Electronics, Inc.
715 Bright Street
Decatur, IL 62522 USA
RA# XXXXXX