Q: After the door lock is installed, there is no response or abnormal behaviour.
A: Please check as follows:
① Check the battery installaton direction and make sure that the battery has suffcient power.
② Make sure the battery cover is in place.
③ Are the two handles in right direction? Front handle:The fingerprint sensor should be up; Rear handle:The
lock button should face down,
④ The connecting screws are not tensed/balanced enough. (Please refer to the installation instructions for
how to choose the right accessories such as connecting screw and square bar (spindle) )
⑤ On front handle, the triangle on its square bar (spindle) slot is not aligned with the letter 'S'
Q: What prompt will I receive when the battery is low?
A: You will get an alarm as "battery is low, please replace" when the remaining unlock times counts below 50,
this is also reminded on your App. Remember to change the battery In time.
Q: What should I do if the battery is totally dead?
A: There is a microUSB port at the bottom of the front handle. You can use this interface to temporarily power
the door lock through a power bank etc. You will get an alarm as "battery is low, please replace" when the
remaining unlock times counts below 50, this is also notified on your App. Remember to change the
battery in time.
Q: I can't fit the battery cover in place.
A: Please check as follows:
① Check the battery installtion direction.
② The two metal columnar protrusions on the inner surface of the battery cover need to be algned with the
hexagonal screw holes.
③ The two connecting screws must be the same length and match the door thickness (Please refer to the
installation instructions for how to choose the right accessories such as connecting screw and square
bar(spindle)).
④ Hexagon socket screws need to be tightened and maintain a consistent tightness.
Q: I lost my phone, how to reset the door lock as soon as possible for safety?
A: ln this case, we recommend that you reset the lock to the factory value and set a new administrator
password.
Trouble Shooting
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