Troubleshooting
21
6
DATECS
ЕP-2000
Troubleshooting
If you're having printing problem refer to the table below for possible causes:
№
Problem
Possible Causes
1.
Paper feeds after
issuing a print job, but
no printed text vizible
on paper.
Thermal media is specially coated on outside of roll. Remove
paper roll and reload properly.
See section "Loading Paper" for details on loading paper.
Paper cover not installed properly. See section "Loading Paper"
for details on replacing paper cover.
2.
POWER – Green
,
ERROR – red
are rotated
The printer thermal head is overheat.
When the printer head temperature returns to normal the
POWER
flashes
green
and the printer continues to print.
Paper cover not properly installed. See section on loading
paper.
3.
Printing is light
or missing only
on half of the print
width.
Mechanism jarred loose. Contact technical support.
4.
ERROR
LED
is
permanently lit
red
.
End of the paper or paper out;
After the loading a new paper roll and pressing
FEED
button,
the
POWER LED
flashes
green
and the printer is ready
to print.