Troubleshooting
47
8.1 Technical Support
Registered users can access our technical support using email and the Support Enquiry Form on our website, usually with a
response within 24 hours (excluding weekends).
8.1.1 Email
Send an email to
with as much information about your system as possible. To enable a swift
response our support team will need to know the following details:
•
Specification of the PC - including processor speed.
•
Operating system.
•
Application Software.
•
Datapath Hardware/Software.
•
The exact nature of the problem - please be as specific as possible.
Please quote version and revision numbers of hardware and software wherever possible.
8.1.2 Support Procedures
During the support process you may be asked by one of our support staff to carry out certain tasks and procedures to assist
them in solving any problem you may encounter. Details and up to date instructions can be found in the support section of the
Datapath website.
Chapter 8 - Technical Support
