M
AINTENANCE
AND
TROUBLESHOOTING
19
Troubleshooting
Help desk
If you need additional assistance, please contact Datamax-
O’Neil at (949) 458-0500. Please have the following information
ready:
•
Model number
•
Serial number
Symptom(s)
Action
Printer does not print
• Verify the printer is turned on.
• Recharge or replace the battery.
• Verify the battery is properly installed.
• Check cable connections (if
applicable).
• Check radio card connections. If the
radio card is not properly connected,
data will not be transmitted from the
host terminal to the printer.
Media/paper jam
• Open the printhead cover and
reinstall media.
• Verify the media is properly installed.
For more information, see "Loading
media" on page 7.
• Clean the printhead and the media
cavity.
Reduced battery capacity
• Recharge or replace battery.
Media does not feed
• Verify the printhead cover is closed
and latched.
• Verify the label sensors are not
blocked.
Printer does not stop at Q
Mark and/or printer prints
continuously
• Check the printer configuration. Verify
the configuration matches the type of
media it is printing on.
Summary of Contents for OC-3 Series
Page 1: ...OC 3 SERIES OF PRINTERS 110204 003 User Guide ...
Page 2: ......
Page 4: ...TABLE OF CONTENTS ...
Page 25: ...FOR MORE INFORMATION 21 ...
Page 28: ...COPYRIGHT 2010 DATAMAX O NEIL ...