Datalogic SD9030, Quick Reference Manual, Page: 17 / 24

Datalogic Limited Factory Warranty
Quick Reference Guide 13
nal warranty term. Products are sold on the basis of specifications
applicable at the time of manufacture and Datalogic has no obligation
to modify or update products once sold.
If Datalogic determines that a product has defects in material or
workmanship, Datalogic shall, at its sole option repair or replace the
product without additional charge for parts and labor, or credit or re-
fund the defective products duly returned to Datalogic. To perform re-
pairs, Datalogic may use new or reconditioned parts, components,
subassemblies or products that have been tested as meeting appli-
cable specifications for equivalent new material and products. Cus-
tomer will allow Datalogic to scrap all parts removed from the
repaired product. The warranty period shall extend from the date of
shipment from Datalogic for the duration published by Datalogic for
the product at the time of purchase (Warranty period). Datalogic war-
rants repaired hardware devices against defects in workmanship and
materials on the repaired assembly for a 90 day period starting from
the date of shipment of the repaired product from Datalogic or until
the expiration of the original warranty period, whichever is longer. Da-
talogic does not guarantee, and it is not responsible for, the mainte-
nance of, damage to, or loss of configurations, data, and applications
on the repaired units and at its sole discretion can return the units in
the “factory default” configuration or with any software or firmware
update available at the time of the repair (other than the firmware or
software installed during the manufacture of the product). Customer
accepts responsibility to maintain a back up copy of its software and
data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must
notify Datalogic of the claimed defect before the expiration of the ap-
plicable Warranty period and obtain from Datalogic a return authori-
zation number (RMA) for return of the product to a designated
Datalogic service center. If Datalogic determines Customer’s claim is
valid, Datalogic will repair or replace product without additional
charge for parts and labor. Customer shall be responsible for packag-
ing and shipping the product to the designated Datalogic service cen-
ter, with shipping charges prepaid. Datalogic shall pay for the return
of the product to Customer if the shipment is to a location within the
country in which the Datalogic service center is located. Customer
shall be responsible for paying all shipping charges, duties, taxes, and
any other charges for products returned to any other locations. Fail-
ure to follow the applicable RMA policy, may result in a processing fee.
Customer shall be responsible for return shipment expenses for
products which Datalogic, at its sole discretion, determines are not
defective or eligible for warranty repair.
Warranty Exclusions
The Datalogic Factory Warranty shall not apply to:
(i) any product which has been damaged, modified, altered,
repaired or upgraded by other than Datalogic service person-
nel or its authorized representatives;
(ii) any claimed defect, failure or damage which Datalogic deter-
mines was caused by faulty operations, improper use, abuse,
misuse, wear and tear, negligence, improper storage or use of
parts or accessories not approved or supplied by Datalogic;
(iii) any claimed defect or damage caused by the use of product
with any other instrument, equipment or apparatus;