Troubleshooting
Quick Reference Guide
5
Troubleshooting
Problem
Possible Cause
Possible Solutions
Nothing happens when
the scan button is
pulled.
No power to the scan-
ner.
Check system power.
Ensure power supply is
connected.
Interface or power
cables are loose.
Ensure all cable connec-
tions are secure.
Laser comes on, but
barcode does not
decode.
Scanner not pro-
grammed for correct
barcode type.
Ensure scanner is pro-
grammed to read the type
of barcode scanned. Refer
to the Product Reference
Guide (PRG) for more
information.
Barcode label is
unreadable.
Check the label to ensure
it is not defaced. Try scan-
ning another barcode
type.
Distance between
scanner and barcode
is incorrect.
Move scanner closer to or
further from the barcode.
Barcode reading ability
has degraded.
Scan Window has
become scratched or
contaminated with
dust.
Replace window as
instructed in this guide.
Barcode is decoded but
not transmitted to the
host.
Scanner not pro-
grammed for the cor-
rect host type.
Scan the appropriate host
type barcode. Refer to the
Product Reference Guide
(PRG) for more informa-
tion.
NOTE
For detailed troubleshooting, refer
to the Product Reference Guide
(PRG).
