TROUBLESHOOTING
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TROUBLESHOOTING GUIDE
Problem Suggestion
How do I obtain my units’ serial
numbers?
•
The device serial number is printed on a label
that is affixed above the connector panel of
the reader.
•
The serial number is also displayed when
connecting the device through the Genius™
program.
•
Serial numbers consist of 9 characters: one
letter, 2 numbers, another letter followed by 5
numbers.