SC6000
54
5
5 TROUBLESHOOTING
NOTE
Before contacting your local Datalogic office or Datalogic Partner or ARC, it
is suggested to save the device configuration to a *.ddc file by means of the
Genius™ software configuration program and check the exact device model
and serial number.
TROUBLESHOOTING GUIDE
Problem
Suggestion
Power On:
the “Power On” LED is not lit.
Is power connected?
If using a power adapter, is it connected to
PWO 25-pin cable?
On Line Mode 1:
the "PS” LED is not lit (when external
trigger activates).
Check carefully if you are referring to the
25-pin connector of the PWO.
Is sensor connected to PWO PS input?
Is power supplied to photo sensor?
On Line Mode 1:
the "PS” LED is correctly lit but nothing
happens (no reading results).
Is the software configuration consistent with
the application condition (operating mode,
etc.)?
In the Genius™ software configuration
program select the OPERATING MODES
folder and check for related parameters.
Serial On Line Mode:
the reader is not triggered (no reading
results).
In the Genius™ program select the
OPERATING MODE folder and check if
serial on line is enabled as “On Line
options” parameter value.
Are
the
Start-Stop
strings
correctly
assigned?
Is the serial trigger source correctly
connected and configured)?
On Line Mode and Serial On Line
Mode:
the reader does not respond correctly
to the expected external signal end.
In the Genius™ software configuration
program select the OPERATING MODES
folder and check the “Reading Phase
Timeout” parameterization.
Communication (Main / Aux):
the device is not transmitting anything
to the host.
Is serial Main / Aux cable connected?
Is wiring correct?
If using the Main RS232 or RS485 interface,
is the reference ground connected to
GND_ISO? Be careful that it is not
completely different from GND power
ground.
Are serial host settings equivalent to serial
device setting?
When using the Main interface, Tx Data and
Rx Data LEDs must be lit during data
transfer.
