Datajack MiFi 2200 Page 39 User Manual Download

Page: 39 / 43

Troubleshooting your MiFi Device

For a more complete listing of errors and possible solutions, please visit

www.datajack.com/faqs

to find up-

to-date FAQs and user guides for this device.

Problem

Solution

The device has no power

Ensure the following:

The battery is properly seated.

The battery is fully charged. Charging requires at least 2.5 hours.

No service / Limited or no
connectivity

Try the following:

Reorient your device.

If you are inside a building or near a structure that may be blocking the
signal, change the position or location of the device.

Power Button LED is blinking
amber

Please contact customer service for advanced troubleshooting.

My SSID does not show up in
the wireless network list

Ensure that the MiFi is powered on and wait about 15 seconds for the
network to appear by refreshing the available wireless networks list.

NOTE

You cannot use your MiFi device while roaming in Canada, Mexico, or other destinations outside of the US.

Summary of Contents for MiFi 2200

Page 1: ...1 ...

Page 2: ...i Ion Battery microUSB Cable Quick Start Guide System Requirements Windows 2000 Windows XP Windows Vista Windows 7 Mac OS X 10 3 9 Linux 2 4 2 6 100 MB of Hard Drive Space 128 MB of RAM Internet Browser e g Internet Explorer Safari Firefox Opera Chrome Wireless interface 802 11 b g By using DataJack s wireless internet service you agree to comply with the Terms of Service You are encouraged to rev...

Page 3: ...wers on and off the device Also indicates power battery and roaming activity microUSB Port The AC wall charger that was included with your device connects here Service Status Indicator LED Provides information about your mobile broadband connection ...

Page 4: ...e gold contact points on the battery with the gold contact points in the battery compartment Then press down gently until the battery is seated 3 Replace the battery cover and slide it closed while pressing gently until it locks into place 4 Connect the microUSB end of the AC wall charger to the microUSB port of the device ...

Page 5: ...owser and press the Enter or Return key An onscreen wizard will appear and guide you through the activation of your MiFi Device 3 When requested please enter the default admin password and click the Login button If you ordered your device prior to January 20 2012 your default admin password is afnconnect If you ordered your device after January 20 2012 your default admin password is admin ...

Page 6: ... Activation is complete 5 Click the Next button 6 Once activated the MiFi Setup Wizard will prompt you for a new admin password Please enter and verify your new admin password into the appropriate fields We strongly recommend that you change your password to something other than the default password NOTE Be sure to record your new admin password ...

Page 7: ...ck the Next button 8 You have the option of configuring the WiFi settings of your MiFi device on the WiFi Settings screen 9 Once you are finished configuring your WiFi settings click the Next button to proceed ...

Page 8: ...8 10 The MiFi Setup Wizard is now complete After you click the Finish button your device will restart and you must reconnect to your wireless network and enter the network key you created ...

Page 9: ...nternet Explorer Safari Firefox or Chrome will work fine 2 Enter http 192 168 1 1 in to the address bar of your web browser and press the Enter or Return key 3 Type the current admin password into the Login box in the upper right corner and click the Login button 4 The Home screen will open ...

Page 10: ...trength and battery level Home Screen Sections The Home screen is divided into two sections that you can expand or collapse Click the solid black pointer next to the section title to expand or collapse each section Internet Connection The Internet Connection section tells you Your connection status The number of bytes received and transmitted This information is for reference only For an accurate ...

Page 11: ...n use The network name also known as the SSID The security method in use The number of users currently connected to the device The IP address of and subnet mask for the wireless browser interface To change WiFi settings use the WiFi menu See WiFi Menu page 13 ...

Page 12: ...ccess to the browser interface for your MiFi Device Create a New Admin Password 1 Type your current admin password into the Current Password box 2 Type the new password must have 4 to 64 characters in the New Password box and then again in the Verify New Password box 3 Click the Apply button ...

Page 13: ...spot MAC Filter to allow only certain devices to connect to the MiFi device Status to view profile information see who is connected to the MiFi device and view the WiFi log You can also retrieve your Network Key from this screen WiFi Profiles Click WiFi Profiles on the WiFi menu to configure your secure profile or set up a Temporary Hotspot ...

Page 14: ...ess networking you are currently using Channel The radio channel that the device is using to broadcast it s SSID This should usually be set to Auto default and left unchanged Available channels are 1 through 11 Security The type of security the profile is using This applies to the Secure and the Temporary Hotspot profiles Authentication Locked to Open Access for all profiles Encryption Displays th...

Page 15: ...A2 Personal PSK or WPA WPA2 Mixed Mode security TIP Some WiFi clients become confused if the security is changed and the network name is not If you change security settings and do not get asked for the new network key when you try to reconnect delete the existing old network name from your Preferred Networks list Then you can reconnect 1 From the WiFi Profile screen select Secure as the Profile 2 ...

Page 16: ...me This profile generates a temporary network name and network key that you can use to allow others to connect to your MiFi device without you having to change the security settings on your secure profile To set up a temporary hotspot 1 From the WiFi Profile page select Temporary Hotspot as the profile You will see a new temporary network name SSID and network key ...

Page 17: ...Filter MAC filtering allows you to limit access to your MiFi device to only those devices with a specified MAC address a unique code assigned to hardware such as network adapters The MAC Filter screen allows you to enable or disable MAC filtering and to add or delete MAC address from the trusted client list NOTE Do not enable MAC filtering unless you have added your own MAC address to the trusted ...

Page 18: ... Start All Programs or Programs Accessories Command Prompt to open the Command Prompt window On a Mac open System Preferences Network In the Show list click Airport The MAC address is the Airport ID Using MAC Filtering 1 From the MAC Filter screen type the MAC address for your computer into the Add Trusted Client MAC Address box and click Add Client You can use either or as the separator for examp...

Page 19: ...19 WiFi Status WiFi Status provides you with information about your wireless network and is divided into three sections ...

Page 20: ...mber of clients connected to the device Maximum number of clients allowed to connect to your MiFi device Channel being used Current wireless mode Security type and encryption for the current profile Network Key link click to retrieve the network key WiFi Clients The WiFi Clients section of the WiFi Status page shows the clients that are currently connected to the device ...

Page 21: ...l support The WWAN menu has three components Configuration to reactivate your device or update your PRL Diagnostics to view the status of your connection to the DataJack network view information about your MiFi device or view an event log about your connections to the DataJack network Status to view information about your internet connection to view traffic counters or to view an internet connecti...

Page 22: ...AN Configuration Screen Select from the following options on the WWAN Configuration screen Click Activate Device to reactivate your device for use on the DataJack network Click Update PRL to update your Preferred Roaming List TIP You should update your PRL about every three months to make sure you have the latest enhancements from DataJack ...

Page 23: ...23 Diagnostics Click Diagnostics in the WWAN menu to access status information about your internet connection and device The WWAN Diagnostic screen is divided into three sections ...

Page 24: ...ted to WWAN Modem The WWAN Modem section displays the following information Manufacturer manufacturer of your MiFi device Model model name or number of your MiFi device Firmware Version current internal software firmware version ESN unique number the network uses to identify your MiFi device MDN public ID for your specific wireless service MSID internal ID your network uses to identify your accoun...

Page 25: ...25 WWAN Event Log The WWAN Event Log section lists network connection events and times when they occurred DataJack Technical Support may use this log for troubleshooting ...

Page 26: ...26 WWAN Status The WWAN Status screen displays information about your internet connection This screen is divided into three sections ...

Page 27: ...ct button to disconnect from the DataJack network or Connect to reconnect to the DataJack network Traffic Counters The Traffic Counters section displays the following information Date and time connection was made Total duration of connection Total data bytes received and transmitted plus the total for both directions This section displays both a cumulative lifetime count and a count for the curren...

Page 28: ...tion Log to display a log of outgoing traffic showing these details Date Time Client IP Address IP address of sender Destination IP address of recipient Port computer port through which data was sent Type connection protocol used ...

Page 29: ...fy which applications can access the internet and through which port s Port Forwarding to specify which applications can access your computer through the internet and through which port s You might use this if you have an FTP server or play certain online games Power Management to customize your MiFi device s power saving settings TCP IP to view or change the IP address and subnet mask for your Mi...

Page 30: ... MiFi device or to enable the system log The Advanced Settings screen is divided into four sections Access Point Enabling SSID broadcasting allows others nearby computers to see your MiFi device s network name SSID This is what you see when you select View Available Wireless Networks ...

Page 31: ...box to disable auto connection and then click the Apply button Router Enabling the DHCP server allows your MiFi device to automatically assign a local IP address to a new device joining your network such as a wireless printer or an additional laptop When the DHCP server is disabled you will have to assign static IP addresses to all devices on your network Select the DHCP Server enable checkbox to ...

Page 32: ...d language date format and time format and to turn on the system log 1 In the Language list select the language you wish to use 2 In the Date Time Format list select the date format U S or European and the time format 12 hr or 24 hr that you want to use 3 Optionally you can select the System log enable checkbox if you want to create a system log 4 Confirm your selections and click the Apply button...

Page 33: ...33 Config File Click Config File in the Advanced Menu to back up your configuration file MiFi device settings to your computer or to restore a saved configuration file from your computer ...

Page 34: ...ndwidth by preventing non business applications from accessing the internet It can also be used to specifically allow certain applications such as games and video conferencing software to use certain ports to access their online components The Port Filtering screen allows you to enable port filtering allow selected applications to access the internet and set up custom applications for access to th...

Page 35: ...have applications that do not use the standard ports or that are not listed under Allowed Applications click the Custom Applications button Port Filtering for Custom Applications To set up port filtering for a custom application you will need to know the port numbers up to five ports or port ranges and the protocol TCP UDP or both the application uses for its outgoing traffic 1 From the Port Filte...

Page 36: ...y button Port Forwarding The Port Forwarding screen allows you to enter the local static IP address for each application that you want to receive traffic from the internet NOTE You will need to set up static IP addresses on your WLAN for each device that has an application to which you want to forward 1 From the Port Forwarding screen select the checkbox for the application you want to enable 2 Ty...

Page 37: ... it shuts down 1 From the Power Management screen select the Disable LEDs checkbox to disable or clear the checkbox to enable your MiFi device s LEDs NOTE The Disable LEDs option turns off all LEDs except for critical errors and low battery 2 Under the Battery Power section select the time that should elapse before your MiFi device shuts down 2 to 60 minutes or click Never to disable this feature ...

Page 38: ...ption Choose DATAJACK xxxx from the list of available networks From a Mac computer Select System Preferences Airport Choose DATAJACK xxxx from the Network Name dropdown menu 3 Click Connect 4 Enter your 10 digit network key when prompted for a security key On some MiFi devices your default network key will match the ESN number on the device Otherwise the default network key will be 1234567890 TIP ...

Page 39: ...connectivity Try the following Reorient your device If you are inside a building or near a structure that may be blocking the signal change the position or location of the device Power Button LED is blinking amber Please contact customer service for advanced troubleshooting My SSID does not show up in the wireless network list Ensure that the MiFi is powered on and wait about 15 seconds for the ne...

Page 40: ...i is powered on but no service available Green Intermittent Blinking MiFi is transmitting and receiving data Power Button LED Indicates None MiFi is powered off Blue Solid MiFi is powered on and looking for roaming Green Solid MiFi is powered on and fully charged Green Glowing MiFi is in hibernate mode Red Blinking MiFi battery is critically low Amber Solid MiFi battery is charging Amber Blinking ...

Page 41: ...8 foot drop no damage fully operational Mechanical Specifications Dimensions W x D x H 59mm x 9mm x 89mm Weight 2 05 oz 58 g Battery Pack 1150 mAh LED Three DataJack brand power and 3G service indicators CDMA Technology CDMA Specification CDMA Rev A Rev 0 1XRTT Band Designation 800 1900 Mhz Transmit Band 824 7 848 31Mhz 1851 25 1908 75Mhz Receive Band 869 7 893 31MHz 1931 25 1988 75MHz ...

Page 42: ... meets current FCC Radio Frequency Emission Exposure Guidelines FCC Equipment Authorization ID number PKRNVWMIFI2200 Federal Communications Commission Notice FCC Electronic devices including computers and wireless modems generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations Trademarks DataJack and the logo are trademarks of DataJack Windows...

Page 43: ...epresentatives are available Monday Friday from 8AM to 9PM CT and on weekends and holidays from 9AM to 2PM CT Call us toll free at 1 888 693 4522 Email us at support datajack com Visit us online at www datajack com DataJack Inc 14911 Quorum Drive Suite 140 Dallas TX 75254 ...

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