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Connection failure:
If the Spectro fails to connect to the application, the Sensor
Information will not register. In such cases, please check that both ends of the
Sensor’s USB cable are firmly connected. The Spectro should be attached directly to a
USB port on the computer, or to a powered hub, which is currently plugged into a
power source. Do not use an unpowerd USB port, or connect the Spectro to your
keyboard or monitor, as these ports may not provide suffient power to run the Spectro.
Mac OS X Classic Mode:
Classic Mode (which allows Mac OS 9 applications to run
under OS X) captures USB devices, and sometimes does not release them for use by
OS X applications. It is recommended that you quit Classic Mode before running
Spyder3 applications. If Spyder3Print cannot find a properly connected Spectro, quit
Classic Mode, and try again.
Cable Testing:
If direct connection to a computer USB port does not allow the
Spectro to communicate to the application, test with a different USB cable, to
determine if the cable is the source of the problem. The Spectro connects with a
standard USB camera cable, so most digital camera owners will have at least one such
cable available for testing.
Further Information
For information such as a list of Frequently Asked Questions and details on all
Datacolor products be sure to visit our website:
http://www.datacolor.com/Spyder3