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Datacard CD820 User Reference Guide

 

Common LCD Messages

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Common LCD Messages

The printer front panel displays printer messages or conditions as they are issued. 

This section describes some of the common messages that may display. 

Refer to “The CD820 Card Printer” on page 3 for the location of the system 

components.

102: Card not in position 

Cause:

 The card is not positioned correctly in the printer.

1.  Unlock the printer and open the printer cover.
2.  Remove the ribbon cartridge.
3.  Turn the manual advance knob to remove the card.
4.  Replace the ribbon cartridge.
5.  Close and lock the printer.
6.  Press the USER button and send the card to print again. 

Refer to “Clean the Printer” on page 8 for more information. 

103: Printer problem

Cause:

 The printer had an error.

1.  Press and hold the printer POWER button to power off the printer.
2.  Press the POWER button again to power on the printer.

104: Critical problem

Cause:

 The printer has a serious error. The card will be canceled.

1.  Press the POWER button to power off the system.
2.  Request service.

The system must remain powered off.

105: Magstripe data error

Cause:

 The printer could not verify the magnetic stripe data written to the card.

1.  Use magnetic stripe cards that match the printer settings.
2.  Make sure that the cards are positioned in the printer correctly.
3.  Press the USER button on the printer and send the card to print again.

Refer to “Load Cards” on page 11 for more information. 

110: Print ribbon out or missing

Cause:

 The printer does not have a usable ribbon.

1.  Unlock the printer and open the printer cover.
2.  Remove the ribbon cartridge.
3.  Install a new ribbon and cleaning sleeve.
4.  Replace the cartridge.
5.  Close and lock the printer.

Follow your company policy to discard used ribbon containing confidential data.

Refer to “Load the Print Ribbon” on page 12 and “Replace the Cleaning Sleeve” 

on page 13 for more information. 

111: Card not picked

Cause:

 The printer did not pick a card from the input hopper.

1.  Unlock the printer and open the input hopper.
2.  Add or reposition cards.
3.  Close the hopper and lock the printer.
4.  Press the USER button to clear the message and complete the card.

Refer to “Load Cards” on page 11 and “Clean the Multi-Hopper Rollers” on  

page 10 for more information.

112: Card hopper empty

Cause:

 The printer did not detect cards in the input hopper.

1.  Add cards to the input hopper.
2.  Press the USER button to clear the message.

Refer to “Load Cards” on page 11 for more information.

Summary of Contents for CD820

Page 1: ...Datacard CD820 Card Printer User Reference Guide September 2015 527715 001 Rev A Single Hopper Printer Multi Hopper Printer...

Page 2: ...r for Cleaning 8 Clean the Printer 9 Clean the Multi Hopper Rollers 10 Complete the Cleaning Process 10 Load Cards 11 Load the Print Ribbon 12 Replace the Cleaning Sleeve 13 Empty the Reject Card Tray...

Page 3: ...t verify the magnetic stripe data written to the card 1 Use magnetic stripe cards that match the printer settings 2 Make sure that the cards are positioned in the printer correctly 3 Press the USER bu...

Page 4: ...rinter failed The card will be canceled 1 Make sure that all access doors are closed securely 2 Try locking the printer again Make sure that the reject tray is installed properly before locking the pr...

Page 5: ...he ribbon cartridge 4 Replace the ribbon cartridge and close the swingarm 5 Open the input hopper and remove unprinted cards 6 Remove the cleaning card from its package 7 Load the cleaning card s in t...

Page 6: ...g Sleeve on page 13 5 Replace the ribbon cartridge 6 Close and lock the printer Multi Hopper Printer 1 Unlock the printer and open the multi hopper door 2 Load cards into each hopper H1 through H6 Eac...

Page 7: ...to Replace the Cleaning Sleeve on page 13 8 Replace the print ribbon cartridge 9 Close the printer swingarm and close the supplies door on the multi hopper and lock the printer Replace the Cleaning Sl...

Page 8: ...ect tray is installed properly before locking the printer Close the Printer Doors The printer cannot process cards while any access doors are open Make sure that all printer doors are closed and locke...

Page 9: ...ctions Make sure that all power cables are securely connected Single Hopper Power Connections Multi Hopper Power Connections Check Data Connections Make sure that all data cables are securely connecte...

Page 10: ...Datacard CD820 User Reference Guide Notes 19 18 Notes...

Page 11: ...1187 Park Place Shakopee Minnesota 55379 952 933 1223 952 933 7971 Fax www datacard com id 2015 Entrust Datacard Corporation All rights reserved September 2015 527715 001 Rev A...

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