Data Translation DT9837, User Manual

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Troubleshooting
107
Device failure
error reported The DT9837 Series module cannot
communicate with the Microsoft bus driver
or a problem with the bus driver exists. Check your cabling and wiring and tighten any
loose connections; see the instructions in
Chapter 3 .
The DT9837 Series module was removed
while an operation was being performed. Ensure that your module is properly connected;
see the instructions in
Chapter 2 .
Data appears to
be invalid An open connection exists. Check your wiring and fix any open
connections; see the instructions in
Chapter 3 .
A transducer is not connected to the
channel being read. Check the transducer connections; see the
instructions in
Chapter 3 .
The module is set up for differential inputs
while the transducers are wired as
single-ended inputs or vice versa. Check your wiring and ensure that what you
specify in software matches your hardware
configuration; see the instructions in
Chapter 3 .
The module is out of calibration. DT9837 Series modules are calibrated at the
factory. If you want to readjust the calibration of
the analog input or analog output circuitry, refer
to
Chapter 8 .
USB 2.0 is not
recognized Your operating system does not have the
appropriate Service Pack installed. Ensure that you load the appropriate Windows
Service Pack. If you are unsure of whether you
are using USB 2.0 or USB 1.1, run the Open
Layers Control Panel applet, described in
Chapter 2 .
Standby mode is enabled on your PC. For some PCs, you may need to disable
standby mode on your system for proper USB
2.0 operation. Consult Microsoft for more
information.
Table 21: Troubleshooting Problems (cont.)
Symptom Possible Cause Possible Solution