HSS001 Quick Start Guide
23
Replacement Parts
Parts should only be replaced with parts recommended and approved by Data
Flow Systems. Placing unapproved parts in the HSS001 voids the safety
certification. See the Return Authorization (RA) Procedure on the next page for
instructions on obtaining replacement parts.
Return Authorization (RA) Procedure
In the event that a function module fails, during or after the warranty period, it
may be returned to Data Flow Systems to be repaired or replaced.
All RA's will be subject to standard shipping and handling charges. Minimum
handling charge will be assessed, in most cases, for work such as Radio
Tuning, Backplanes, "No Problem Found," and other minor repairs. Handling
charges will be waved on warranty equipment. Standard shipping and charges
will be based on UPS ground, please advise if other arrangements are needed
(UPS Red, FedEx, Pickup, Freight…). Standard cost of repairs and shipping
charges can be obtained by contacting our RA Department by phone or e-mail.
STEP 1:
Replace the failed module with a spare module of the same type, if one
is available.
STEP 2:
Contact Data Flow Systems Inc. in one of the following ways to receive
an RA#:
Email DFS at [email protected].
Call DFS at 321-259-5009 ext. 1142 during normal operating hours.
The following information must be provided.
Customer/Utility Name and Ship to Address
Contact Name and Phone Number
Products to be returned and Serial Numbers
Detailed description of failure
PO#
Note:
The lack of "Detailed description of failure" could result in a bench test
fee and equipment returned due to the inability to properly determine the
nature of the failure or testing resulting in "No Problem Found."
