troubleshooting
troubleshooting
5.
After using my Mini Dog Treat Maker a few times, food is starting to stick to
the surface. What is happening?
•
There is probably a build-up of burnt food residue on the Cooking Surface.
This is normal, especially when cooking with sugar. Allow the appliance
to cool fully, pour on a little cooking oil and let sit for 5–10 minutes. Scrub
Surface with a sponge or soft bristled brush to dislodge food. Use a damp,
soapy cloth to wipe down the Cooking Surface. Rinse the cloth and wipe
again. If food remains, pour on cooking oil and let sit for a few hours, then
scrub and wipe clean.
6.
The Indicator Light will not turn on and the Cooking Surface is failing to heat.
•
Ensure that the power cord is plugged into the power outlet.
•
Check to make sure the power outlet is operating correctly.
•
Determine if a power failure has occurred in your home, apartment
or building.
While Dash products are durable, you may encounter one or more of the
problems listed below. If the issue is either not solved by the solutions
recommended below or not included on this page, please contact our Customer
Support Team at 1-800-898-6970 or [email protected].
1.
The light on the Mini Dog Treat Maker keeps shutting off.
•
This is normal. During the cooking process, the heating element will
automatically turn on and off to regulate the temperature and ensure that
the Cooking Surface does not get too hot or cold. When this occurs, the
Indicator Light turns on and off.
2.
How do I know when the Mini Dog Treat Maker is heated and ready to use?
•
When the Mini Dog Treat Maker reaches the optimal temperature, the
Indicator Light shuts off and that means you’re ready to get cooking!
3.
There is no On/Off Button. How do I turn the Mini Dog Treat Maker off and
on?
•
To turn on, simply plug in the power cord. When you’re done cooking, turn
off the Mini Dog Treat Maker by unplugging it.
4.
When using my Mini Dog Treat Maker, the Cover gets very hot. Is this normal?
•
Yes, this is completely normal. When using your Mini Dog Treat Maker,
always lift and lower the Cover by the Cover Handle. To prevent personal
injury, DO NOT lift the Cover so that your arm is over the Cooking Surface
as it is hot and may cause injury. Lift from the side.
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