7
Returns Policy
We want you to be completely satisfied with your purchase. If you need to return goods
purchased from DARAY Ltd, please read the following information carefully.
The DARAY Ltd returns policy provides guidance on when you can return goods we have
supplied, and what you can expect from us once you do. To see our detailed returns policy
and procedure visit www.daray.co.uk/returns
TYPE OF RETURN
REMEDY
DAMAGED GOODS OR DOA*
Goods which are physically damaged on
delivery, or which do not function.
We must be notified within 24 hours of receipt.
GOODS DEVELOPING A FAULT
Goods which have developed a fault
within the warranty period.
Within 14 days of delivery we will replace the item
as DOA*.
If the fault develops after 14 days, but within the
warranty period, we will initiate the returns
procedure.
NON WARRANTY
Goods which have developed a fault
outside the warranty period.
If a fault develops outside the warranty period, we
will initiate the returns procedure.
OTHER
Any situation which is not covered by
the above.
We will try to help, but we cannot normally offer a
refund.
*DOA – dead on arrival
For additional clarification, please refer to our terms
and conditions at
www.daray.co.uk/terms.
In a small number of cases, we may determine that a replacement would not work any
better than the original product we supplied. In such cases we will only offer a refund
rather than a replacement for qualifying returns.
Replacement bulbs are not eligible for returns, unless they are faulty or damaged.
Spare parts ordered on our website or from supplied part codes are not be eligible for
credit. We will accept returns and exchange for the correct item.
If you have incorrectly ordered a product and it is unopened and in perfect condition, within
seven days of the original order you may order the correct product and receive a full credit
for the returned item. In all other cases, items returned for credit are subject to a 25%
restocking fee.
If you send us goods that do not qualify for return, you will invalidate your claim to any
refund, and you will be obliged to compensate DARAY Ltd for the cost of return postage and
any other reasonable costs incurred processing the goods.
Your statutory rights are not affected.
IMPORTANT!
Before returning your item, you must call us on 0870 199 4299
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