HEXFLOW PRODUCT USER MANUAL
14
RMA
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DECLARATION OF CONFORMITY
THIS WARRANTY CONSTITUTES THE
EXCLUSIVE REMEDY OF ANY PURCHASER
OF A DANTHERM HEAT EXCHANGER, AIR
CONDITIONING UNIT AND IS IN LIEU OF
ALL OTHER WARRANTIES. THIS ALSO
INCLUDES, WITHOUT LIMITATION, ANY
IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR USE, OR FOR A PARTICULAR
PURPOSE. IN NO EVENT SHALL ANY IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS
FOR USE, OR FOR A PARTICULAR PURPOSE
EXCEED THE TERMS OF THE APPLICABLE
WARRANTY STATED ABOVE, AND DANTHERM
SHALL HAVE NO OTHER OBLIGATION OR
LIABILITY, EXPRESS OR IMPLIED. IN NO EVENT
SHALL DANTHERM BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE.
SOME STATES DO NOT ALLOW LIMITATIONS
OR EXCLUSIONS, SO THE ABOVE LIMITATIONS
AND EXCLUSIONS MAY NOT APPLY TO YOU.
RETURN MATERIAL AUTHORIZATION
PROCEDURE
In the unlikely event of unit failure, the following
return procedure shall be adopted.
• All product returns require a Return Material
Authorization number regardless of reason.
• The customer is required to contact the
Quality Department at Dantherm Cooling, Inc.
in Spartanburg, SC at +1- 864- 595- 9800 to
obtain an RMA number.
• The following information must be provided
prior to a RMA number being issued:
• Dantherm Cooling, Inc. part number(s) of
product to be returned.
• Dantherm Cooling, Inc. serial number(s) of
product to be returned.
• Number of units requested to be returned.
• Reason for return.
• Contact name, phone and fax number.
• Date of product receipt.
• Invoice number and purchase order
number covering the unit(s).
• The customer is responsible for suitably
packaging the unit(s) securely, ideally in the
original packaging, marking all cartons with
the RMA number and shipping them prepaid
to the designated site specified by Dantherm
Cooling, Inc.
IN NO EVENT SHALL DANTHERM COOLING,
INC. ACCEPT ANY SHIPMENT WHICH
DOES NOT COMPLY WITH THE ABOVE
PROCEDURES.
REMOVE THE EMERGENCY HOSE AND
ADAPTER FROM THE BOTTOM OF THE
UNITS PRIOR TO DISMANTLING THE AIR
CONDITIONER AND RESTING IT ON THE
GROUND.