HEXFLOW PRODUCT USER MANUAL
13
WARRANTY
WARRANTY:
DANTHERM COOLING, INC. (“DANTHERM”)
limited warranty extends to the original
purchaser only of any DANTHERM heat
exchanger and air conditioning unit, and to no
other person or entity. DANTHERM warrants
that such DANTHERM products will be free
from defects in materials and workmanship in
normal use for a period of twelve (12) months
from the date of the original purchase. Should
any part of your DANTHERM product fail
because of a manufacturing defect within
such twelve (12) month period, DANTHERM
terms are set out below.
IMPORTANT
Warranty period starts from date of shipment –
warranty of replacement parts shall only apply
for the remainder of the warranty period of the
original product.
Any transportation, related service labor,
diagnosis calls, filters, driers, and refrigerant are
not included.
In the event all related service labor is
performed by DANTHERM nominated service
contractors, the replacement part shall be
warranted by DANTHERM for the remainder of
the warranty period for the original product.
This warranty does not cover damages or
repairs caused by improper installation, misuse
of the product, negligent servicing, improper
applications, unauthorized modifications,
improper electrical supply, failure to follow
manufacturer’s instructions and rating plate
information, accidents, natural disasters,
damage in transportation, lack of normal
preventive maintenance, or other events beyond
DANTHERM’s control.
This warranty is also subject to the following
operating conditions:
1) voltage variation not greater than 10%,
2) frequency variation not greater than 3Hz
from nameplate rating
3) cooling load is not greater than product label
under rated conditions
4) unit is not restarted for a period of five
minutes after accidental or intentional shut-
off
5) operation is not subject to abnormal
conditions or customer, user misapplication
6) customer or user does not modify, abuse, or
neglect the product
7) refrigerant specified on nameplate is only
refrigerant used
8) customer or user complies with all other
installation, maintenance, and operating
instructions. Cost of repair or replacement of
consumable parts is not covered under the
terms of this warranty.
PRODUCT
WARRANTY
PERIOD
IN FIELD
WARRANTY
RETURN TO BASE
WARRANTY
SHIPMENT
LIABILITY
IN FIELD
SHIPMENT
LIABILITY
RETURN TO BASE
AIR CONDITIONER
12 Months
Parts Supply Only
Parts & Labor
Supply of item
freight pre-paid
by Dantherm.
Return of defective
part pre-paid by
customer.
Return of item
freight pre-paid by
customer. Supply
of item freight pre-
paid by Dantherm.
HEAT EXCHANGER
12 Months
Parts Supply Only
Parts & Labor
Supply of item
freight pre-paid
by Dantherm.
Return of defective
part pre-paid by
customer.
Return of item
freight pre-paid by
customer. Supply
of item freight pre-
paid by Dantherm.
• Using Dantherm nominated service contractors – warranty on product continues.
• Using Dantherm non-approved service contractors – warranty on product becomes void.