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10. Maintenance service terms
(1) Range of warranty
For the damage and loss which was caused by the user's specifically application, factory won't bear any risk and
responsibility. The factory compensation made by breach of faith, negligence or tortious won't exceed the amount of
the products. The factory won't bear any responsibility for the special, unexpected and continue damage caused by any
other reasons.
Our company has the final right of explanation for the above terms.
If the products are within the warranty time, the buyer should fill in the warranty card and send back together with
the products.
If the product needs repair, you can return it to the manufacturer through the supplier or directly. If you choose the
later , please contact us in order to speed up the process. And our company only undertake the one-way freight from
manufacturer to customer after maintenance.
(2) Warranty terms
(3) Shipping
The product will be maintained for free within one year.
After one year, the maintenance should be paid. But
.
Malfunction of products caused by force majeure (such as war, earthquake, lightning strike
abuse,
non-standard operation, change of construction, non-normal wear or
warranty.
Please prevent from the damage which is caused by heavy pressure , the fierce vibration
process
of transportation and storage, which does not belong to the free maintenance scope.
Please adopt the way of fission package or original package to transport. The product damage does not belong to
the free maintenance scope if you use the whole packing way , not the original packing way.
The maintenance services will not be free when the pan/tilt module is disassembled or serviced by the user
voluntarily.
Our company implements the lifetime payable service if the product in malfunction has
warranty
period.
To the products with defect :if it's in the period of warranty, please fill in the form of warranty
correctly,
describe the trouble in details ,
within three months after paid-manintenance, if the same
malfunction appears again, we will repair it for free
and so on),
accident are non-free of
and soaks in the
surpassed the
information
and provide original sales invoice or its copy.
Maintenance
DO NOT RETURN TO FACTORY WITHOUT RECEIVING AUTHORIZED RMA
For Returns please contact
Dante Security Inc.
1150 Broadway, Ste210, Hewlett, NY 11557, USA
Tel: 1-347-200-5107