Service Manual FCD 300
Release 01/2003
31
Revise 08/01/2003 by DD Service Manager, Steffen Sundbæk
22.
Help and support contact
To help to solve problems or information to find a cause for the problem, the followed
places could be used:
•
Local Hotline at the local Danfoss company in your country
•
Danfoss Drive FAQ database – could be found on the Danfoss Drives intranet
•
DD Global Hotline – Hotline Request From can be found on the Danfoss Drives
intranet, for emergency cases phone +45 7488 6100 or [email protected]
can be used.
23.
Failure reporting and complaint/analyse report
23.1. Failure reporting
All failures have to be reported to Danfoss Drives, via Fault Registration Form or the WIIS
fault registration system (preferred).
Drives or parts exchanged within warranty must be stocked for 2 months and returned if
further investigations on request from DD. The WIIS is availably on the Danfoss Drives
intranet.
23.2. Complaint/analyse report
Use a Customer Complaint Report if additional information about the fault reason on the
drive or if a analyse about reason for fault if the reason is unknown.
The FCD should be send to Danfoss Graasten “complain and analyse department” for
analyse together with the Customer Complaint Report.
If a possibly product fault has been observed please contact the DD Global Hotline or
“complain and analyse department” as soon as possibly.
