Exchange and Repair Programs
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2. When the new exchange part is received, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being
replaced.
a.
Package the old part in the same shipping materials in which the replacement
part arrived.
b.
Fill out and attach the enclosed UPS shipping document.
c.
Ship the part to Daktronics.
3. A charge is made for the replacement part immediately, unless a qualifying service
agreement is in place.
In most circumstances, the replacement parts are invoiced at the time they are
shipped.
4. If the replacement part does not solve the problem, return the part within 30 working
days or the full purchase price is charged.
If, after the exchange is made the equipment is still defective, please contact
customer service immediately. Daktronics expects immediate return of an exchange
part if it does not solve the problem. The company also reserves the right to refuse
parts that have been damaged due to acts of nature or causes other than normal
wear and tear.
Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send
a part for repair, follow these steps:
1. Call or fax Daktronics Customer Service
:
Refer to the appropriate market number in the chart listed on the previous page.
Fax
: 605-692-0145
2. Receive a case number before shipping.
To receive a case number, contact a services coordinator via phone, email, or by
creating a MySupport account on the Daktronics website. This expedites repair of the
part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing. Daktronics does not recommend using packing
peanuts when shipping.
4. Enclose
:
• your name
• address
• phone number
• the case number
• a clear description of symptoms
Shipping Address
Daktronics Customer Service
600 E 54th St N
RMA#____________
Sioux Falls, SD 57104
