Daktronics TN-2011, Display Manual

Page: 31 / 94

Maintenance and Troubleshooting
5-7
(Continued from previous page)
Description Part Number
Fan, 32 cfm, 24 V DC, 3.15" sq B-1030
Power supply, 24 V, 150 W, 86-132 V input A-1720
Surge board with radio connection (optional) 0P-1110-0011
Assembly, wide driver, 16-column, LED, Gen III, slave 0A-1192-2437
Digit, 15", 7-seg outdoor LED, red 0A-1192-2223
Digit, 15", 7-seg outdoor LED, amber 0A-1192-2224
Arrow, 3”, red 0P-1192-0249
Arrow, 3”, amber 0P-1192-0250
Digit, 10", Red 0P-1192-0251
Digit, 10", Amber 0P-1192-0252
5.9 Daktronics Exchange and Repair and Return
Programs
Daktronics recommends that each customer keep an inventory of essential parts in
case problems arise. If equipment fails, the customer's local service technician can
get the equipment operational again with spare parts kept on hand.
For specific repair information for your Daktronics scoreboard, refer to the warranty
in the original purchase packet shipped with the display. Unless specifically stated in
the warranty agreement,
the warranty does not cover on-site labor.
To meet customer repair and maintenance needs, Daktronics offers two options:
Rapid Parts Exchange Program and a Repair and Return Program.
Daktronics' unique Rapid Parts exchange program is a quick, economical service for
replacing key components in need of repair. If a component fails, Daktronics sends
the customer a replacement, and the customer, in turn, sends the failed component to
Daktronics. This not only saves money but also decreases scoreboard downtime.
Under normal circumstances, Daktronics sends a reconditioned replacement part
within 24 hours. In urgent situations, Daktronics ships using the fastest method
available.
Daktronics provides these plans to ensure users get the most from their scoreboards
and components. The company offers the service to qualified customers who follow
the program guidelines explained below. Please call the Help Desk – 877-605-1115
– if you have questions regarding the Exchange Program or any other Daktronics
service.
When you call the Help Desk, a trained service technician will work with you to
solve the equipment problem. You will work together to diagnose the problem and
determine which replacement part to ship.