Daktronics H-2024-9, Installation And Maintenance Manual

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Maintenance and
Troubleshooting
3-5
Description Part No.
Digit, 7" green, 7 seg 0P-1150-0037
Digit, 7" amber, 7 seg 0P-1150-0082
Digit, 7" red, 2 seg 0P-1150-0188
Digit, 7" green, 2 seg 0P-1150-0040
Digit, 7" amber, 2 seg 0P-1150-0041
Digit, 10" red, 7 seg 0P-1150-0189
Digit, 10"green, 7seg 0P-1150-0043
Digit, 10" amber, 7 seg 0P-1150-0083
Digit, 10" red, 2 seg 0P-1150-0190
Digit, 10" green, 2 seg 0P-1150-0046
Digit, 10" amber, 2 seg 0P-1150-0047
Digit, 13" red, 7 seg 0P-1150-0191
Digit, 13" green, 7 seg 0P-1150-0049
Digit, 13" amber, 7 seg 0P-1150-0084
Digit, 13" red, 2 seg 0P-1150-0192
Digit, 13" green, 2 seg 0P-1150-0052
Digit, 13" amber, 2 seg 0P-1150-0053
3.9 Warranty and Maintenance Program
Daktronics recommends that each customer keep an inventory of essential parts in case problems
arise. If equipment fails, the customer's local service technician can get the equipment operational
again with spare parts kept on hand. The failed components can then be shipped to Daktronics for
parts exchange.
To provide parts quickly, Daktronics introduced a parts exchange program more than 20 years ago.
The program offers a fast and economical way to replenish the customer's spare parts inventory if a
component fails; it saves money and reduces downtime. Under normal circumstances, Daktronics
sends a reconditioned replacement part within a 24-hour period. In urgent situations, Daktronics ships
using the fastest method available.
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Under the warranty and maintenance program, the customer must send all failed components within
15 days of receiving the exchange components from Daktronics. If the parts have not been received by
Daktronics within 30 days, the customer will be billed for the replacements at full price.
For assistance, contact the Daktronics Help Desk at (877) 605-1115. A Daktronics technician is on-
call from Friday evening until Monday morning. A special call-diverting system notifies the on-call
technician during the weekend. The call-diverting system asks the customer to leave a message and
telephone number, including area code, for the technician to call back. In emergency situations,
Daktronics makes every effort to ship replacement equipment immediately. Daktronics leads the
industry with this unique weekend service.
For specific information on your Daktronics scoreboard, refer to the warranty in the original purchase
packet shipped with the scoreboard. Unless specifically stated in the warranty agreement,
the warranty
does not cover on-site labor.