Dakota Micro, Inc.
DMAC
-
1DVR
User
Manual
Rev:
10/27/15
Page
19
of
20
Author:
CNR
VIII.
PRODUCT
WARRANTY/REPAIR
PROCESS
1.
For
Technical
Support
call
1
866
462
‐
4226
OR
2.
Technician
will
assist
in
troubleshooting
product
malfunction.
3.
If
product
malfunction
cannot
be
remedied
and
a
repair
is
deemed
necessary,
Technician
will
issue
a
Repair
Authorization
(RA)
number.
IMPORTANT
NOTE:
The
Technician
will
note
on
the
RA
form
if
the
repair
APPEARS
to
be
a
warranty
or
non
‐
warranty
issue
based
on
customer
description
of
the
issues
at
hand.
No
final
determination
can
be
made
until
inspection
and
testing
of
the
equipment
is
completed
at
the
factory.
4.
To
ensure
fast
and
effective
repairs,
customer
is
required
to
send:
Dakota
Micro
Product
that
Technician
has
requested/deemed
necessary
in
the
proper
diagnosis
and
repair
of
malfunction.
This
may
include
some
or
all
components
of
the
kit.
Original/Copy
of
purchase
receipt.
For
serialized
items
ONLY;
If
a
copy
of
the
original
purchase
receipt
cannot
be
provided,
then
DAKOTA
MICRO
will
use
the
product
manufacture
date.
Customer
information,
including
return
street
addresses
(
NO
PO
Boxes)
&
phone
number.
If
the
phone
number
is
not
included,
the
customer
will
be
sent
a
letter
requesting
the
needed
information.
RA
Number
provided
by
Dakota
Micro
Technical
Support
Shipping
and
associated
costs
to
ship
product
to
DM
factory
to
be
borne
by
the
customer
unless
otherwise
specified.
5.
Customer
should
product
to:
Dakota
Micro,
Inc.
RA
#
XXXXX
8659
148th
Ave.
SE
Cayuga,
ND
58013
6.
Upon
receipt
and
evaluation
of
product
at
Dakota
Micro
Factory,
it
will
be
established
if
the
repair
is
warranty
or
non
‐
warranty.
If
requested,
customer
will
be
called
and
notified
of
any
applicable
charges.
7.
If
the
repairs
are
deemed
non
‐
warranty,
and
require
a
service/repair
fee
of
any
kind,
a
credit
card
number
will
be
requested
by
Order
Processing
after
the
repair
is
completed.
8.
If
customer
is
unable
to
be
contacted
over
the
course
of
3
weeks
regarding
required
non
‐
warranty
repairs,
product
will
be
returned,
unrepaired,
to
the
customer.
9.
Any
product
returned
without
proper
documentation
may
be
returned
at
customer’s
expense.
10.
Product
returned
with
unconfirmed
problems
will
be
assessed
a
$60
evaluation
fee
per
unit
11.
Return
shipping
costs
will
be
borne
by
the
party
at
fault;
in
other
words,
if
Dakota
Micro
determines
that
the
defective
product
was
covered
under
warranty,
Dakota
Micro
pays
the
shipping
charges.
If
Dakota
Micro
determines
that
it
was
the
customers
fault,
the
customer
will
pay
shipping
charges.
If
a
particular
circumstance
cannot
be
determined
than
the
cost
of
shipping
charges
will
be
decided
on
a
discretionary
basis
depending
on
the
situation
at
hand.