11
Trouble shooting
If the unit does not work properly, first check the points reported in the table below before requesting service.
If the problem cannot be solved, contact your dealer or service centre.
Symptom 1: The unit does not run at all
POSSIBLE CAUSES
CORRECTIVE ACTION
Power failure
Restore power
The automatic circuit breaker tripped
Contact service centre
The switch is on Off position
Turn On the unit, select On
Symptom 2: Poor cooling or heating performance
POSSIBLE CAUSES
CORRECTIVE ACTION
Dirty or clogged air filter
Clean the air filter
Obstacle near the air inlet or outlet
Remove the obstacle
Air inside the heat exchanger
Contact the installer
Doors and windows are open
Close doors and windows
The unit is running at low speed
Select medium or high fan speed
Symptom 3: The unit leaks
POSSIBLE CAUSES
CORRECTIVE ACTION
The unit is not installed with the correct
inclination
Contact the installer
The condensate discharge is clogged
Contact the installer
