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19
Before You Call for Service
Problem
May Be Caused By
What to Do
Oven will not heat when
turned on.
No power to range.
See
Nothing Works
on facing page.
Gas is turned off.
Make sure the gas supply valve is in the
“ON” position.
Gas supply interrupted.
Contact gas company.
Oven light will not work.
Light bulb is burned out.
See
Care and Cleaning
section.
Oven ON indicator light
goes on and off repeatedly.
Normal operation.
The oven ON indicator light illuminates
when the oven is on. The oven burner
control system turns the oven off and on
to maintain the temperature set by the
oven control knob.
Foods over-cook.
Incorrect cooking time, tem-
perature.
Adjust time, temperature or rack position.
Foods under-cook.
Incorrect cooking time, tem-
perature
Adjust time, temperature or rack position.
Condensation on oven door
window
Cold weather.
During cold weather it is normal for
condensation to appear on the oven door
window during the first 10 minutes of
operation.
Strange odor when oven is
on.
Residue in oven.
During manufacturing, certain residues
can be left on oven surfaces. Oven needs
to be “Burned In,” see page 8.
Warranty and Service
Getting Help
Before you request service:
1. Review
Before You Call for Service
section of this manual (see page 19).
2. Use the helpful tips found in our
Problem Solution Guide.
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer Service center
at the number below.
Dacor’s Customer Service center is available 6:00
a
.
m
.
– 5:00
p
.
m
.
Pacific Time
For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us