16
Getting Help
Before calling for service, review
Troubleshooting
(Pg. 16), and
familiarize yourself with the range’s warranty terms/conditions
(next page).
If you cannot resolve the issue, call Dacor Customer Assurance,
Mon – Fri, 5:00 a.m. to 5:00 p.m., Pacific Time:
833-35-ELITE (833-353-5483), or visit our website: www.dacor.
com/customer-care/contact-us
Warranty
What is Covered
CERTIFICATE OF WARRANTIES:
DACOR RANGES
WITHIN THE 50 STATES OF THE USA, THE DISTRICT OF
COLUMBIA, AND CANADA
FULL 1-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the first-use
purchaser, starting from the date of original retail purchase or closing
date for new construction, whichever period is longer. Warranty is valid
on products purchased brand new from a Dacor Authorized Dealer, or
other seller authorized by Dacor.
If your Dacor product fails to function within 1 year of the original pur-
chase date, due to material or manufacturing defect, Dacor will remedy
it without charge to you.
All cosmetic damage (e.g., scratches, blemishes, etc.) to the product or
included accessories must be reported to Dacor within 60 days of the
original purchase date to qualify for warranty coverage.
Consumable parts such as filters and light bulbs are not covered and are
the responsibility of the purchaser.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor-designated service company during
regular business hours.
These providers are independent entities and
are not agents of Dacor.
Dealer display and model-home display products with a production date
greater than 5 years, products sold “As Is,” and products installed for
non-residential use, including but not limited to: religious organizations,
fire stations, bed and breakfast, and spas carry a 1-year parts warranty
only. All delivery, installation, labor costs, and other service fees are the
purchaser’s responsibility. Warranty is null and void on products that are
altered, defaced, or missing serial numbers and tags.
The owner must provide proof of purchase or closing statement for new
construction upon request. All Dacor products must be accessible for
service.
Warranty is null and void if non-ETL or non-CUL approved product is
transported from the U.S.A.
OUTSIDE THE 50 STATES OF THE USA, THE DISTRICT OF
COLUMBIA, AND CANADA:
LIMITED FIRST-YEAR WARRANTY
If your Dacor product malfunctions within 1 year of the original purchase
date due to material or manufacturing defect, Dacor will furnish a new
part, FOB factory to replace the defective part.
All delivery, installation, labor costs and other service fees are the pur-
chaser’s responsibility.
Warranty and Service
What Is Not Covered
• Slight color variations because of differences in painted parts, kitchen
lighting, product placement, etc.; this warranty does not apply to color
variation.
• Service calls to educate the customer on proper use and care of the
product.
• Service fees for travel to islands and remote areas, including but not
limited to: ferries, toll roads.
• Consequential or incidental damage, including but not limited to:
food/medicine loss, time away from work, restaurant meals.
• Product failure when used for commercial, business, rental, or any
non-residential-consumer use.
• Product failure due to improper product installation.
• Replacement of house fuses, fuse boxes, or circuit breaker reset.
• Product damage due to accident, fire, flood, power interruption, power
surges, other “acts of God.”
• Liability/responsibility for damage to surrounding property, includ-
ing but not limited to: cabinetry, floors, ceilings and other nearby
structures/objects.
• Breakage/discoloration/damage to glass, metal surfaces, plastic com-
ponents, trim, paint, or other cosmetic finish due to improper usage,
care, abuse, or neglect.
• Discoloration of brass burner caps.
Out of Warranty
Should you experience a service issue beyond the standard war-
ranty period, contact us anyway. Dacor reviews each issue and
customer concern to provide the best possible solution under the
circumstances.
THE REMEDIES PROVIDED IN THE ABOVE EXPRESS WARRANTIES ARE
THE SOLE AND EXCLUSIVE REMEDIES. THUS, NO OTHER EXPRESS
WARRANTIES ARE MADE, AND OUTSIDE THE 50 STATES OF THE UNITED
STATES, THE DISTRICT OF COLUMBIA, AND CANADA, ALL IMPLIED WAR-
RANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE,
ARE LIMITED IN DURATION TO 1 YEAR FROM THE ORIGINAL PURCHASE
DATE. IN NO EVENT SHALL DACOR BE LIABLE FOR INCIDENTAL EXPENSE
OR CONSEQUENTIAL DAMAGES. IN THE EVENT DACOR PREVAILS IN
ANY LAWSUIT, DACOR SHALL BE ENTITLED TO REIMBURSEMENT OF
ALL COSTS AND EXPENSES, INCLUDING ATTORNEY’S FEES, FROM THE
DACOR CUSTOMER. NO WARRANTIES, EXPRESS OR IMPLIED, ARE MADE
TO ANY BUYER FOR RESALE.
Some states do not allow limitations on the length of an implied war-
ranty, or do not allow the exclusion or limitation of inconsequential
damages; therefore, the above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights, and you may also have
other rights that vary from state to state.
