23
Before You Call for Service
Problem Solution Guide
Problem
May be caused by
What to do
Nothing works. Igniters
do not spark (no clicking
sound).
Outdoor grill not connected to
electrical power.
Connect power plug to electrical outlet .
Power to electrical outlet is off. Check for tripped circuit breaker or blown fuse.
Check also for tripped ground fault interrupter (see
page 21).
Power outage.
Contact power company.
Wet or dirty igniter.
Clean according to
Care and Cleaning
section.
extension cord not providing
adequate ground.
If appliance is connected to an extension cord, check
the extension cord.
Sparking, but no flame
(burners make a clicking
sound, but do not ignite).
Wet or dirty igniter.
Clean and dry according to
Care and Cleaning
sec
-
tion.
Gas is turned off.
Make sure the gas shut-off valve is open.
Gas supply interrupted.
Natural gas units: Contact gas company. LP tank
units: make sure the tank is not empty. Whole house
LP units: Check gas supply.
Burners are clogged or dirty.
Clean according to
Care and Cleaning
section.
Standard “U” burner flame is
distorted or uneven.
Burners are clogged or dirty
Clean according to
Care and Cleaning
section.
Side burner flame is distort-
ed, yellow or very large.
Burner cap not properly posi
-
tioned (side burners only).
make sure burner is assembled according to the
Setting Up Your Outdoor Grill
section.
Outdoor grill set up to use a
different type of gas (natural
or LP).
Have qualified service technician check to make sure
that the outdoor grill is set up for the type of gas.
Gas regulator is not installed,
faulty or set for wrong type of
gas.
Have qualified service technician check the gas
regulator.
Igniter continues to spark
(click) after flame ignites.
Burner is cold (side burners
only).
Burners may continue to spark for up to 60 seconds
when cold and set to low. See
Operating Your
Outdoor Grill
section for more information on how
to minimize.
Burner cap not properly posi
-
tioned (side burners only).
make sure burner is assembled according to the
Setting Up Your Outdoor Grill section
.
flame distorted by air draft.
minimize any air drafts around the grill.
Wet or dirty igniter.
Clean according to
Care and Cleaning
section.
Burners are clogged or dirty.
Clean according to
Care and Cleaning
section.
Low gas pressure.
Contact gas company (natural gas units only).
electrical outlet polarity re
-
versed.
have a licensed electrician check the electrical outlet
for correct polarity.
flame goes out at low set
-
ting.
Air intake holes under control
panel are covered or obstruct
-
ed.
Check to make sure air holes under knobs are not
blocked. Check to make sure the appliance is prop
-
erly installed so that air flows freely into the holes
under the control panel.
Low gas pressure.
Contact gas company (natural gas units only).
Lights do not work.
No power.
See
Nothing Works
above.
Light bulb(s) burned out.
See
Care and Cleaning
section.
