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46

D-Link DWA-160 User Manual

Section 5 - Troubleshooting

Make sure that the DWA-160 Wireless Adapter is properly seated in the computer’s USB port.

If Windows

®

 does not detect the hardware upon insertion of the adapter, make sure to completely remove drivers that were previously loaded. 

2. The computer does not recognize the DWA-160 Wireless Adapter.

•  Check that the LED indicators for the broadband modem are indicating normal activity. If not, there may be a problem with the 

broadband connection.

•  Check that the LED indicators on the wireless router are functioning properly. If not, check that the AC power and Ethernet cables 

are firmly connected.

•  Check that the IP Address, subnet mask, gateway, and DNS settings are correctly entered for the network

•  In 

Infrastructure

 mode, make sure the same 

Service Set Identifier

 

(SSID)

 is specified on the settings for the wireless clients and 

access points. By default, the 

SSID

 factory setting for D-Link products is blank

. 

(Double-click on the WLAN icon in the taskbar. The

 

Link Info 

screen will display the SSID setting.)

3.  The computer with the DWA-160 installed is unable to connect to the wireless network and/or the Internet.

Summary of Contents for Xreme N DWA-160

Page 1: ...Version 2 10 10 29 2013 User Manual DWA 160 Xtreme N Dual Band USB Adapter ...

Page 2: ...Profile 25 Support 26 About 27 Connect to a Wireless Network 28 Windows 8 28 Windows 7 30 Windows Vista 31 Windows XP 32 Wireless Security 33 What is WPA 33 Configure WPA WPA2 Personal 34 Using the D Link Wireless Connection Manager 34 Windows 7 36 Windows Vista 39 Windows XP 41 Configure WPA WPA2 Enterprise 43 Troubleshooting 44 Windows 7 Troubleshooting 48 Wireless Basics 50 Wireless Modes 54 Ne...

Page 3: ...radle Optional CD with drivers and software System Requirements A computer or laptop with an available USB 2 0 port Windows 8 7 Vista XP Service Pack 2 CD ROM Drive 300MHz processor and at least 64MB of RAM A 802 11n or 802 11g or 802 11a access point or wireless router Product Overview Package Contents ...

Page 4: ... virtually anywhere in the home This USB Adapter supports WPA and WPA2 encryption to prevent outside intrusion and protect your personal information from being exposed D Link s Quick Setup Wizard guides you step by step through the installation process You ll be able to configure this USB Adapter without having to call the teenager from down the street to help you The D Link Wireless Manager is in...

Page 5: ... standard You can securely connect to a wireless network using WPA WPA2 Wi Fi Protected Access providing you a much higher level of security for your data and communication than has previously been available Position the DWA 160 almost anywhere in your workspace to achieve the best reception possible Supports Infrastructure networks via an access point User friendly configuration and diagnostic ut...

Page 6: ...ct Overview Hardware Overview 1 WPS Button Press the WPS button to automatically connect to a WPS enabled wireless router or access point and establish connectivity Refer to page 20 2 USB Connector Used to connect the DWA 160 to your computer 1 2 ...

Page 7: ...he SSID and security settings of the network s you want to connect to Remove Existing Installations If you ve installed a different manufacture s adapter or a different model D Link adapter make sure the software is uninstalled before installing the new software Some utilities may cause a conflict with the new software If you plan to use multiple adapters at different times make sure the utilities...

Page 8: ...Link wireless adapter it is recommended to disable the wireless adapter as well as any unused Ethernet adapters From the desktop right click on the My Computer icon and select Properties Click the Hardware tab and then click Device Manager Scroll down the list and click the sign to the left of Network Adapters Right click the adapter you would like to disable and select Disable ...

Page 9: ...allation Click Yes to disable the adapter When the adapter is disabled a down arrow or a grayed icon will be displayed Disabling the adapter will not remove the drivers If you would like to use the adapter simply right click it and select Enable ...

Page 10: ...hat is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to po...

Page 11: ...er software from the D Link CD Turn on the computer and Insert the D Link DWA 160 Driver CD in the CD ROM drive If the CD Autorun function does not automatically start on your computer go to Start Run In the run box type D autorun exe where D represents the drive letter of your CD ROM drive When the autorun screen appears click Install Drivers Adapter Installation ...

Page 12: ...k Next to continue By default setup will install to the default location C Program Files D Link DWA 160 where C represents the drive letter of your hard drive To install to a different location click Browse and specify the location then click Next Select the Program Files folder location and click Next ...

Page 13: ...manually connect to a wireless network refer to page 15 The following instructions will connect you to a wireless network using Wi Fi Protected Setup WPS Click Next to continue Insert the adapter into an available USB port on your computer Click Next to continue If the Found New Hardware Wizard appears click Cancel ...

Page 14: ...rk by pressing theWPS button on the adapter and holding for two seconds until the wizard screen comes up Then press the WPS button on the router access point to continue Press the WPS button on your access point or wireless router within 2 minutes to establish connectivity When this screen appears you have successfully connected to your wireless network Click Next to complete your setup Push Butto...

Page 15: ... wireless network and then click Next Click the Scan button to display a list of wireless networks site survey Click on the network name SSID and click Next Enter the network name SSID manually If you enter the SSID incorrectly you will automatically be brought to the site survey page Click Scan to display the site survey page ...

Page 16: ...Installation Click Finish to continue If you are prompted to reboot your computer select Yes I want to restart my computer now When this screen appears you are successfully connected to your wireless network Click Next to complete your setup ...

Page 17: ...less Connection Manager The D Link DWA 160 uses the Wireless Connection Manager as the management software The manager provides the user an easy interface to change any settings related to the wireless adapter Clicking on the Wireless Connection Manager icon on the desktop will start the Configuration If you are using Windows 8 7 Vista or XP please skip to pages 28 30 31 or 32 respectively Double ...

Page 18: ... the next page Rescans for available wireless networks in your area HighlightawirelessnetworkandclicktheConnect button If the network is secure a pop up window will appear Enter the security information to connect refer to the Wireless Security section for more information Select a wireless network profile from the drop down menu and click Activate to connect Allow up to 30 seconds to connect MAC ...

Page 19: ...figuration PBC is a virtual button in the utility that connects you to other WPS enabled devices A connection can be established by clicking on the virtual button then pushing the physical button on the access point or wireless router within 120 seconds Refer to page 15 Personal Identification Number PIN is a unique number generated randomly by the wireless adapter s utility Entering this number i...

Page 20: ...ect to your network press the WPS button on the adapter and hold for two seconds until the wizard screen appears 2 Press theWPS button located on your access point or router to continue This screen will appear once you have successfully established connection with your network ...

Page 21: ...cation Number and click Next Makesureyouraccesspointorwirelessrouteriscloseby Writedownthenumber on the screen Enter this number in your access point or wireless router Please refer to the manufacture s manual for instructions Once you click Next you will have 2 minutes to enter this number in your access point or wireless router Personal Identification Number PIN ...

Page 22: ...Manual Section 3 Configuration The adapter will try to establish connectivity to your access point or wireless router When this screen appears you have successfully established connectivity Click Finish to complete your setup ...

Page 23: ...ly be created New Button Modify Click New to create a new wireless network profile refer to page 24 ClickModifytoeditacurrentprofile refertopage25 Click Delete to remove a profile Click Activate to use a profile Allow up to 30 seconds to connect to the wireless network The Profile Details section will display information about the wireless network such as the network name SSID network type Infrast...

Page 24: ...SSID Enter a name for your profile e g Home Office Coffee Shop Enter the SSID of the wireless network Select the network type If you are connecting to a wirelessrouteroraccesspoint selectInfrastructure Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Security Type OK Button ...

Page 25: ...ify button from the My Wireless Networks page Profile Name SSID Enter a name for your profile e g Home Office Coffee Shop Displays the SSID of the network Displays the network type Select the type of security used Please refer to the Wireless Security section for more information Click OK to save your settings Network Type Security Type OK Button ...

Page 26: ...26 D Link DWA 160 User Manual Section 3 Configuration Support If you need help click the Support button A panel will appear to the right of the utility which will display information about the utility ...

Page 27: ...27 D Link DWA 160 User Manual Section 3 Configuration The About screen gives you information about the Firmware and Utility Versions of the DWA 160 About ...

Page 28: ...ws 8 1 Click on the wireless computer icon in your system tray lower right corner next to the time 2 A list of available wireless networks will appear 3 Click the wireless network SSID you want to connect to and then click Connect Connect to a Wireless Network ...

Page 29: ...viewing the profile or check theTCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information 5 Click either to enable or disable file sharing 6 You will now be connected to your wireless network 4 If the network is secure encrypted enter the Wi Fi password security key and click Next ...

Page 30: ...d bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect button If you get a good signal but cannot access the Internet check your TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information ...

Page 31: ...bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect button If you get a good signal but cannot access the Internet confirm the encryption by reviewing the profile or check the TCP IP settings for your wireless adapter Refer to the Networking Basics s...

Page 32: ...eceive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect button IfyougetagoodsignalbutcannotaccesstheInternet checktheTCP IPsettings for your wireless adapter Refer to theNetworkingBasicssection in this manual for mor...

Page 33: ... Standard instead of TKIP User authentication which is generally missing inWEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the ...

Page 34: ...on Manager by double clicking on the D Link icon on your desktop 2 Highlightthewirelessnetwork SSID youwouldliketoconnecttoandclick Connect IfthenetworkisusingWPA WPA2 Personal thescreen asshowntothebottom right will appear 3 Enter the WPA WPA2 Personal passphrase exactly as it is on your wireless router or access point Click the Show text in the password field box to see the passphrase Unchecking...

Page 35: ...he same on all wireless devices 1 Open theWireless Connection Manager by double clicking on the D Link icon on your desktop Click on New to create a new profile or highlight an existing profile and click Modify 2 Select WPA WPA2 Personal under Set Security Option 3 Select TKIP or AES or Auto 4 Enterthepassphraseexactlyasitisonyourwirelessrouteroraccesspoint 5 Click OK to connect to the network All...

Page 36: ...rity WPA WPA2 on your wireless router or access point before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 The utility will display any available wireless networks in your area 1 Click on the wireless icon in your system tray lower right corner ...

Page 37: ...to connect to and click the Connect button If you get a good signal but cannot access the Internet check your TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information 4 The following window appears while your computer tries to connect to the router ...

Page 38: ...s on your router and click Connect You can also connect by pushing the WPS button on the router It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Page 39: ...eless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows Vista Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select Connect to a network Windows Vista ...

Page 40: ...ecurity key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Page 41: ...r wireless adapter If you are joining an existing network you will need to know the WPA WPA2 Personal key being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks ...

Page 42: ... appear Enter theWPA WPA2 Personal passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails pleaseverifythattheWPA WPA2 Personalsettingsarecorrect TheWPA WPA2 Personal passphrase must be exactly the same as on the wireless router or access point ...

Page 43: ...or AES 3 Click on Advanced Config to continue 4 Next to EAP Type select EAP TLS XP 2000 or PEAP Extensible Authentication Protocols allow devices on the network to request authentication from the RADIUS server in the network All the devicesonthenetworkmustusethesameEAPtypewhenusingaRADIUSserverforauthentication Some RADIUS servers require that the Validate Server field be selected Check this field...

Page 44: ...his chapter provides solutions to problems that can occur during the installation and operation of the DWA 160 Read the following descriptions if you are having problems The examples below are illustrated in Windows XP If you have a different operating system the screenshots on your computer will look similar to the following examples Go to Start My Computer Properties ...

Page 45: ...lick on D Link DWA 160 Xtreme N Dual Band USB Adapter Select Properties to check that the drivers are installed properly Look under Device Status to check that the device is working properly Click OK to continue D Link DWA 160 Xtreme N Dusal Band USB Adapter D Link DWA 160 Xtreme N Dual Band USB Adapter ...

Page 46: ...band connection Check that the LED indicators on the wireless router are functioning properly If not check that the AC power and Ethernet cables are firmly connected Check that the IP Address subnet mask gateway and DNS settings are correctly entered for the network In Infrastructure mode make sure the same Service Set Identifier SSID is specified on the settings for the wireless clients and acces...

Page 47: ...point Double click on the WLAN icon in the taskbar click on Configuration to change the settings for the wireless adapter If Security is enabled make sure that the correct encryption keys are entered on both the DWA 160 and the access point Double click on the WLAN icon in the taskbar click Encryption Check to see that the key selected is set to the same key as other devices on the network ...

Page 48: ...48 D Link DWA 160 User Manual Section 5 Troubleshooting Windows 7 Troubleshooting Go to Start Computer Properties Select the Device Manager ...

Page 49: ...eshooting Click the sign next to Network Adapters Right click on D Link DWA 160 Wireless Desktop Adapter Select Properties to check that the drivers are installed properly LookunderDeviceStatustocheckthatthedeviceisworkingproperly ClickOKtocontinue ...

Page 50: ...reless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilizeWLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applicatio...

Page 51: ...ere are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN Inawirelesslocalareanetwork adevicecalledanAccessPoint AP connectscomputerstothenetwork Theaccesspointhasasmall antenna attached to it which allows it to transmit data back and forth over radio signals With an indoor access point the signal can ...

Page 52: ... a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at the office Remotely access your office network from home Share an Internet connection and printer with multiple computers No need to ded...

Page 53: ...f setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place the router access point as high as possible in the room so the signal gets dispersed throughout your home If you have a tw...

Page 54: ...ng to another computer for peer to peer communication using wireless network adapters on each computer An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or access point An Ad Hoc network contains only clients such as laptops with wireless USB Adapters All the adapters must be in Ad Hoc mode to communicate W...

Page 55: ... press Enter This will display the IP address subnet mask and default gateway of your adapter Windows 7 Vista Users Click Start type cmd in the search box and then click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your r...

Page 56: ...and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router or network Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network Set Default Gateway the same as the LAN IP ...

Page 57: ...your network Highlight Internet Protocol Version 4 TCP IPv4 and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router or network Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in us...

Page 58: ...ernet Protocol TCP IP and click Properties Click Use the following IP address and enter an IP address that is on the same subnet as your network or LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network Set Default Gateway the same as ...

Page 59: ...104 F 0 C to 40 C Operating Humidity 10 to 90 maximum non condensing Dimensions 1 1 x 3 4 x 0 5 Weight 0 1 lbs 05kg Certifications FCC Class B IC WiFi CE NCC Warranty 1 Year Limited Maximum wireless signal rate derived from IEEE Standard 802 11n and 802 11g specifications Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building mate...

Page 60: ...difications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment For operation within 5 15 5 25GHz frequency range it is restricted to indoor environment IEEE 802 11b or 802 11g operation of this product in the U S A is firmware limited to channels 1 through 11 This device complies with Part 15 of the FCC Rules Operation is subjec...

Page 61: ...pt LAN devices IMPORTANT NOTE IC Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment End users must follow the specific operating instructions for satisfying RF exposure compliance To maintain compliance with IC RF exposure compliance requirements please follow operation instruction as documented in this manual This Class...

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