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D-Link KVM-440/450 User Manual

Appendix B - Contacting Technical Support

Contacting.Technical.Support

D-Link provides free technical support for customers within the United States and within Canada for the duration of the warranty

period on this product. U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

• Model number of the product (e.g. KVM-440/450)

• Hardware Revision (located on the label on the bottom of the switch (e.g. rev A1))

• Serial Number (s/n number located on the label on the bottom of the switch).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and

answers to technical issues.

For customers within the United States:

Phone Support:

(877) 354-6555

Internet Support:

http://support.dlink.com

For customers within Canada:

Phone Support:

(800) 354-6560

Internet Support:

http://support.dlink.ca

Summary of Contents for KVM-440

Page 1: ......

Page 2: ...y Select 20 Channel Select Single KVM 21 Specific Channel Selection 21 Arrow Key Channel Shift Function 22 ALT Channel Shift Function 22 Channel Select Cascade Chain Layer 23 Enable Disable Buzzer Sound 24 Auto Scan Function 24 Enter the Auto scan mode 25 Exit the Auto scan mode 25 Auto scan Mode Options 26 Auto scan Time Interval 26 Console Lock Function 27 OSD Operation 28 OSD Main Menu 28 Chann...

Page 3: ...3 D Link KVM 440 450 User Manual Table of Contents Sun Keyboard Emulation 42 Firmware Upgrade Procedures 43 Troubleshooting 48 Contacting Technical Support 49 Warranty 50 Registration 55 ...

Page 4: ...ual and Software Quick Installation Guide Rack Mount Bracket Kit Set 4 in 1 PS2 USB Combo KVM cable Package Contents Thank you for purchasing the D Link Combo KVM Switch The D Link 8 16 Port PS2 USB combo KVM switch is a high end remote management solution which allows you to control up to 4096 PCs from a single console Introduction ...

Page 5: ...ole Ports Keyboard 1 x 6 pin mini DIN female Mouse 1 x 6 pin mini DIN female Video 1 x HDB 15 female Firmware Upgrade Port Mini USB Auto Scan Interval 5 to 90 seconds Video Resolution Max Resolution up to 2048 x1536 65Hz Hot Swappable Yes System Requirements Windows 98SE ME 2000 XP 2003 2007 Vista Mac OS9 OSX Linux and Sun Microsystems Power 5V 2A Dimensions L X W X H 17 3 x 6 1 x 1 5 inch 44 x 15...

Page 6: ...A SVGA etc 2 PS 2 Keyboard 3 PS 2 Mouse Computer or Server The following equipment must be equiped with each computer or server 1 VGA SVGA Multisync Graphics Card 2 Type A USB port or PS 2 6 pin mini DIN for Keyboard and Mouse Cables The KVM Switch uses 4 in 1 PS2 USB combo cables To purchase the custom cable sets please contact your reseller System Requirements ...

Page 7: ...ain functions Intuitive on screen menus for quick and efficient navigation Three level password access Administrator User and Viewer Supports daisy chaining with up to 3 cascade levels Cascaded units do not require a special configuration Emulates a PS 2 or USB keyboard on each PC allowing them to boot normally without a keyboard error Supports hot plugging All computers connected to the KVM switc...

Page 8: ...atically among the multiple computers sequentially at preset intervals via OSD menu Supports front panel LED display for PC and or server status indication Supports monitor resolutions up to 2048 x 1536 Audible feedback when switching Fully compliant with USB 1 1 2 0 specifications Rack mountable in 19 system rack 1U ...

Page 9: ... corresponding PC is selected Online Green A Green LED indicates that the corresponding PC is online B Switch Button Press the button corresponding to the computer you would like to control via console C Reset Switch Press the Reset switch when you would like to reset the device The reset switch must be depressed using a thin object like the end of a paper clip or a ball point pen D Power LED Indi...

Page 10: ...gure 4 KVM 450 Rear Panel A B C D Item Feature Description A PS 2 Mouse Console Port Connects to the PS 2 mouse B PS 2 Keyboard Console Port Connects to the PS 2 keyboard C VGA Monitor Console Port Connects to the VGA monitor D Computer Connectors Connects to the computers with the 4 in 1 KVM combo cables ...

Page 11: ...lease turn off computers and attached devices before installing the KVM Switch For computers with Keyboard Power On function please unplug the power cords in advance Otherwise the switch may not work properly Some older computers may require you to enable USB in BIOS to make the USB interface work ...

Page 12: ...Connection Plug the keyboard mouse and monitor into the console ports on the rear panel of the KVM Switch Figure 5 CONSOLE UPGRADES 5V 2A CONSOLE UPGRADES 5V 2A CONSOLE UPGRADES 5V 2A CONSOLE UPGRADES 5V 2A Figure 3 CONSOLE UPGRADES 5V 2A Figure 5 Console Connection ...

Page 13: ... in1 KVM combo cable to connect your computers Refer to the figures and instructions shown below for information about connecting the KVM to PCs Note Please contact your reseller to purchase additional 4 in 1 KVM combo cables Scroll 1 2 Scroll B Scroll S Figure 6 4 in 1 KVM combo cable ...

Page 14: ...hree methods shown below A Connect USB PS 2 Keyboard PS 2 Mouse and VGA connectors to your computer We recommend that users connect computers in the manner shown below Figure 7 Figure 7 USB PS 2 and VGA Setup B Connect only PS 2 Keyboard PS 2 Mouse and VGA connectors to your computer Figure 8 Figure 8 PS 2 and VGA Setup ...

Page 15: ...15 D Link KVM 440 450 User Manual Section 2 Installation C Connect only USB and VGA connectors to your computer Figure 9 Figure 9 USB and VGA Setup ...

Page 16: ... The KVM to KVM must be connected through a PS 2 connection Please refer to Figure 7 Figure 8 C Plug in the power adapter for the first level Master KVM Switch and connect the Master KVM switch to computers D Plug in the power adapter for each level Slave KVM Switch and connect the Slave KVM switch to computers E The power on sequence should be 1 Master KVM Switch 2 Second level Slave KVM Switch c...

Page 17: ...n 2 Installation CONSOLE UPGRADES 5V 2A CONSOLE UPGRADES 5V 2A CONSOLE UPGRADES 5V 2A CONSOLE UPGRADES 5V 2A Figure 3 CONSOLE UPGRADES 5V 2A CONSOLE UPGRADES 5V 2A CONSOLE UPGRADES 5V 2A Scroll 1 2 Scroll B Scroll S Figure 10 Cascade Chaining ...

Page 18: ...e 11 shows you how to attach the mounting brackets to the KVM Switch unit for a standard 19 inch rack cabinet 1 Attach the mounting brackets onto the sides of the KVM Switch unit using screws Figure 11 2 Install the KVM Switch unit into the rack cabinet Figure 11 Rack Mounting ...

Page 19: ...puter to control with the KVM switch front panel buttons hotkeys or OSD 1 Button Operation Press the front panel button to select the PC and operate it 2 Hotkey Operation Please refer to the Hot Key Operation section 3 OSD Operation Please refer to the OSD Operation Operation ...

Page 20: ... quick function execution The leading key is Scroll Lock by default However you may change the leading hotkey if you want By pressing CTRL twice New Hotkey then pressing Enter you can change the leading hotkey The available leading hotkeys are Scroll Lock Num Lock or Caps Lock for option Set leading hotkey to Scroll Lock CTRL CTRL Scroll Lock Enter Set leading hotkey to Num Lock CTRL CTRL Num Lock...

Page 21: ...er step 2 to select the computer you want to control Note You can also select the computers using the OSD menu Move the indicator bar to the channel using the arrow key Page Up or Page Down then press Enter to select the connected computer Please refer to the section Channel Selection in OSD Scroll Lock Scroll Lock 1 Enter or Scroll Lock Scroll Lock 2 Enter or Scroll Lock Scroll Lock 16 Enter Scro...

Page 22: ...Shift Function 1 Start ALT Channel shift Function ALT channel shift function is off by default You can press the Hot Key Scroll Lock twice ALT and then press Enter to turn this function on or off 2 Switch channels using the ALT key Press the left or right ALT key twice the PC channel will be shifted to the left or right by one channel when the ALT channel shift function is enabled Enable Disable A...

Page 23: ...el Scroll Lock Scroll Lock D 1 16 D 1 16 Enter Select the third layer channel Scroll Lock Scroll Lock D 1 16 D 1 16 D 1 16 Enter Note With cascading 3 layers you can select the last layer directly Example Press Scroll Lock twice then D2D5D7 and Enter D2 layer 1 channel 2 links to D5 layer 2 channel 5 links to D7 layer 3 channel 7 selected Note You can also select the active channel under cascade c...

Page 24: ...OSDmainmenu Pleaserefertothe SetupinOSD Sound section Auto Scan Function Enable the Auto Scan function by pressing Scroll Lock twice then S and Enter The KVM Switch will automatically scan the connected computers sequentially at present intervals The mouse and keyboard will be disabled under this mode This is necessary to prevent errors such as erratic movement and incorrectly displayed characters...

Page 25: ...indicate the scanning channel Figure 14 Exit the Auto scan mode Press any key on keyboard to STOP the auto scan function Alternatively you may stop the auto scan function by pressing the button on the front panel of the KVM Switch Channel Name Channel Number Indicates Scan Mode Scroll B Scroll S Figure 14 Auto Scan Hotkey Figure 15 Auto Scan Banner ...

Page 26: ...auto scan mode Scan all computers Scan any computers which are marked for auto scan Auto scan Time Interval The auto scan time interval can be adjusted by pressing F1 from the OSD main menu Please refer to the Setup in OSD Scan Time section Note You can also enter or exit the auto scan mode by pressing F2 from the OSD main menu Please refer to the Auto Scan in OSD section ...

Page 27: ...urned to the normal status Note You can also execute the console lock function by pressing F3 from the OSD main menu Please refer to the Console Lock in OSD section If the security mode is enabled in OSD mode by pressing F5 in OSD mode you can lock the console by pressing Scroll Lock twice and then H and Enter The KVM switch will be locked until an authorized user logs in Scroll Lock Scroll Lock H...

Page 28: ...n the monitor screen 1 KVM Switch layer Number 1st 2nd or 3rd indicates the current cascade level 2 Channel Name The channel name can be defined using the F4 key Channel names help to remind users which computer is connected to a particular channel The selected channel is highlighted in pink A plus mark showing on the left side of the channel name indicates that the port is cascaded Figure 16 OSD ...

Page 29: ... changes A Indicates that this computer is powered on and selectable BLANK Indicates that this computer is not connected or powered on Channel scan indicator Status STA S This channel is marked for auto scan BLANK Indicates that this computer is not marked for auto scan 6 Current Active Channel Number This indicates the current active channel number The channel of the currently selected computer i...

Page 30: ...nnels 1 8 is displayed on the first page and information for channels 9 16 is displayed on the second page Since the channel information is divided onto two pages the page down up indicator is to remind you to switch to the first and second page using the page down or page up key 9 Function Control Menu F1 Set Up Basic set up menu F2 Scan Autoscan function F3 Lock Console lock function only availa...

Page 31: ... Channel Select to Cascade Port A plus mark showing to the left side of the channel name indicates that the port is cascaded Move the highlighted bar to this channel and then press Enter The screen will display a list of the computers connected to the slave KVM Channel Name Channel Number Channel Name 2nd Layer Channel Number 1st Layer Channel Number Channel Number Return from Cascade Port Pressin...

Page 32: ...e the settings Press ESC to exit and save your configuration Scan Mode Select Scan the selected channels marked with S in the STA column on the OSD main menu PC ON Scan all PC channels which are powered on Scan Time The default scan time is 5 seconds Scan time can be adjusted from 5 seconds to 90 seconds at 5 second increments Banner Time The default banner time is 5 seconds It can be changed to 1...

Page 33: ...Num Lock Num Lock becomes the leading hotkey Cap Lock Cap Lock becomes the leading hotkey Note You can also change the leading hotkey via hotkey using CTRL CTRL New Hotkey Enter outside the OSD mode Please refer to the Leading Hotkey Select Section Position Menu Use four arrow keys to move the OSD main menu to the desired position Press ESC to save the adjusted menu position Figure 20 Menu Positio...

Page 34: ...s enabled OFF Buzzer sound is disabled Note You can also enable disable buzzer sound via hotkey using Scroll Lock Scroll Lock B Enter outside the OSD mode Please refer to the Buzzer sound Disable Enable section Language English En Deutsch De Francais Fr 3 languages are available ...

Page 35: ... section Exit the Auto scan Mode Press any key on keyboard to STOP the auto scan function The auto scan banner will disappear when the scan stops Auto scan Mode There are two auto scan modes please refer to the Setup in OSD Scan Mode section to set up the auto scan mode 1 Scan all computers which are power on 2 Scan all computers which are marked for auto scan Auto scan Time Interval Theauto scant...

Page 36: ...n also lock the console via hotkey using Scroll Lock Scroll Lock H Enter outside the OSD Please refer to the Console Lock section Note If you forget the password the only way to disable the security function is to key in a universal password to unlock the KVM switch You need to key in this password to unlock the KVM switch and then you can re initialize the system Please contact your agency distri...

Page 37: ... Select the channel to rename using the up down arrow key and press F4 from the OSD main menu The channel rename window will be shown on the screen Then you can rename the channel and press ENTER to save the new channel name or ESC to cancel Figure 25 Channel Rename Window ...

Page 38: ...ed to enter the security mode The default administrator account is User Name admin Password 123456 After logging in the security setup main window will be shown on the screen Please select the security item via the up arrow and the down arrow key and press the left arrow or the right arrow key to change the settings Figure 26 Security mode login window Figure 27 Security Setup Main Window ...

Page 39: ...ort Lock and user authority functions cannot be executed without the enabled security mode Change Administrator Password To change the administrator password move the highlighted bar to Admin password and press the left arrow or right arrow key The administrator password setup window will be shown on the screen Input the new password twice and press ENTER to confirm or press ESC to exit Figure 28 ...

Page 40: ...en Pleasetypeinthenewusernameandpasswordtwice then press ENTER to confirm or ESC to cancel You can set up the authority level for each user To set up access rights on each channel for each user please move the highlighted bar to the channel and press A then 1 2 or 3 You are not required to setup the access right for the administrator since the administrator has full access on all channels Authoriz...

Page 41: ...in the STA column Channel Selection of the Locked Port Ifanyoneselectsthelockedporteitherbythefrontpanelbuttonorthehotkey thesystemwillenterintoOSDmodeautomatically and will need an administrator to unlock the port Lock Port F6 Unlock the Port The Port will be unlocked automatically when an administrator logs in After the administrator logs in the red L in the STA column will disappear Figure 31 L...

Page 42: ...first this key is usually located between the LEFT CTRL and LEFT ALT Then press the second key Sun Microsystems Function Key Please do not release the LEFT Window when you press the second key Sun Microsystems Function Key PS 2 Keyboard Stop L_Win L_Alt Props L_Win L_Ctrl Compose L_Win L_Shift Front L_Win F1 Open L_Win F2 Find L_Win F3 Again L_Win F4 Undo L_Win F5 Copy L_Win F6 Paste L_Win F7 Cut ...

Page 43: ...onsole is like Dlink_KVM_Vxxx_bx PS2 OSD Update for on screen display functions The firmware filename for OSD is like Dlink_KVM_Vxxx_bx OSD To update the firmware please follow the instructions below 1 Disconnects all the KVM cables between the switch and the computers 2 Disconnects the keyboard and mouse plugged on the KVM Switch 3 Disconnects the VGA cable between the KVM switch and the monitor ...

Page 44: ...lUtilityfromtheautorunmenu TheFirmwareupdateutilitywindow will appear on the screen 6 Use the mini USB cable to connect the firmware upgrade port of the KVM switch and the USB port of your computer CONSOLE UPGRADES 5V 2A CONSOLE UPGRADES 5V 2A CONSOLE UPGRADES 5V 2A CONSOLE UPGRADES 5V 2A Figure 33 Figure 34 ...

Page 45: ...ion 5 Firmware Upgrade 7 The utility will scan the KVM programmer automatically 8 Select USB console PS 2 console or OSD for the firmware upgrade Then click the file browsing button to select the firmware file to update Figure 35 Figure 36 ...

Page 46: ...46 D Link KVM 440 450 User Manual Section 5 Firmware Upgrade 9 Select the firmware file to update 10 Click the Program button to start firmware programming Figure 37 Figure 38 ...

Page 47: ... 5 Firmware Upgrade 11 A status bar is shown below the status window to indicate the update progress 12 The firmware is updated successfully 13 Unplug the power adapter for a moment and plug it back in to restart the device Figure 39 Figure 40 ...

Page 48: ... the console port of the Slave KVM Switch is connected totheMaster sPCport Don tpowerontheslaveKVMSwitchbefore connecting it to the Master Please refer to the Cascade Chaining Section Double OSD images under cascade chaining FailedCascadeChainingconnection Make sure the cable between the Master KMV switch and the slave KVM switch is connected correctly Improper Installation procedure Make sure the...

Page 49: ...please have the following ready Model number of the product e g KVM 440 450 Hardware Revision located on the label on the bottom of the switch e g rev A1 Serial Number s n number located on the label on the bottom of the switch You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the Un...

Page 50: ...ed Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option replace the d...

Page 51: ...ensee for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied...

Page 52: ...ming What Is Not Covered The Limited Warranty provided herein by D Link does not cover Productsthat inD Link sjudgment havebeensubjectedtoabuse accident alteration modification tampering negligence misuse faultyinstallation lack of reasonable care repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered tampered wi...

Page 53: ...WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY Governing Law This Limited Warranty shall be governed by the laws of the State of California Some states do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitations and exclus...

Page 54: ...uarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipmen...

Page 55: ... KVM 440 450 User Manual Appendix D Registration Version 1 0 July 6 2011 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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