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Auto Fill
Defining this option causes the Queue, when multiple calls
are in it at the same time, to push them to Agents
simultaneously. Thus, instead of completing one call to an
Agent at a time, the Queue will complete as many calls
simultaneously to the available Agents.
Report Hold Time
Check this option if you wish to report the caller's hold time
to the agent member before they are connected to the caller.
Frequency(s)
How often to announce queue position and estimated
holdtime(0 to Disable Announcements).
Announce Hold Time
Should we include estimated hold time in position
announcements? Either yes, no, or only once; hold time will
not be announced if <1 minute.
Repeat Frequency(s)
How often to announce a voice menu to the caller(0 to
Disable Announcements).
Announcements
Prompt
Select the 'Announcements Prompt' from IVR Prompts
3.8.2 Agent Registration
You need register for using after creating agents.
Agent Registration when hook off
Agent Registration when hook on
Summary of Contents for DVX-2004
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