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27

Listen to the message

Note:

1) If you would like using this function, you must write correct email address in "extension

settings"

2) You need configure SMTP and Email model in

【

VoiceMail

】

, please check the details

in the following chapter

【

VoiceMail

】

3.8 Call Queue

3.8.1 Create Agent

Check agent in the

【

Extension Settings

】

---

【

Advanced Options

】

, then assign agent and

Ring Strategy in

【

Call Queue

】

, please learn from the following configuration interface:

Item

Explanation

Queue Number

This option defines the extension number that may be

dialed to reach this Queue.

Queue Name

This option defines a name for this Queue, eg. "Sales"

Ring Strategy

RingAll -- Ring All available Agents until one

answers(default).

RoundRobin -- Take turns ringing each available Agent.

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Summary of Contents for DVX-2004

Page 1: ......

Page 2: ...ation 9 3 2 3 Time Based Rules 11 3 3 Outbound Call 11 3 3 1 Trunks 11 3 3 2 Custom VoIP 12 3 3 3 Peer 13 3 3 4 Outbound Routes 14 3 4 Inbound Call 16 3 4 1 Inbound Routes 16 3 4 2 IVR 17 3 4 3 IVR Prompts 18 3 4 4 Ring Groups 18 3 5 Black List 19 3 5 1 Pickup Call 20 3 6 On The Call 21 3 6 1 Call Parking 21 3 6 2 Transfer 21 3 6 3 Conference 22 3 6 4 Monitor 24 3 7 Settings before leaving office ...

Page 3: ...System Info 43 Chapter 6 System 44 6 1 Network And Country 44 6 2 TroubleShooting 44 6 3 DHCP Server Settings 45 6 4 DDNS VPN 45 6 4 Time Settings 46 6 5 Management 48 6 6 Data Storage 49 6 7 Backup 49 6 8 Update 50 The information contained in this document is subject to change at any time without prior notification If you want to learn more info about our product please visit our web www Dlink c...

Page 4: ...ak internal circuit boards Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions It may cause fire or breakdown Avoid exposing the device to high temperature below 10 C or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling to the device could damage it Consult your authorized dealer for...

Page 5: ...00 registers Video Calls Multiple Language DID Direct Inward Dialing Number Support SKYPE for SIP Support USB disk recording Call Monitoring Codec G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX H 261 H 263 H 263 H 264 Caller ID Call Hold Forward Transfer Waiting Parking Call Paging and Intercom Call Queue Black List Phone Book Music On Hold DISA Direct Inward System Access Flexible Dial Plan Ring Gro...

Page 6: ...he indicators at the front and back panel 2 2 1 Back Panel 4 GSM Antennas 2 Network Interface RJ45 1 Power Interface DC 12V 2A 1 Reboot Button 2 2 2 Front Panel Mark Function Status Description On Power On PWR Power Status Off Power Off On System working SYS System Status Off System Failed ...

Page 7: ... channels 1 4 Analog Modules Status Off Failed 2 2 3 Hardware 32bit embedded RISC DSP 1G Onboard Nand Flash 128M Onboard SDRAM 2 2 4 Environmental Requirements temperature 10 C 45 C Storage temperature 30 C 65 C humidity 10 80 no dew Power AC 100 240V 2 2 5 Packing List DVX 2004 IP PBX 1 Unit Power Adapter 1 Unit Quick Start Guide 1 Piece CD 1 Piece Product Maintenance Card 1 Piece Antenna Only fo...

Page 8: ... http 192 168 10 100 9999 LAN Supper IP 169 254 1 254 255 255 0 0 Default configuration and function key Web GUI username admin Web GUI password admin 11 Play the IP Address of WAN port 12 Play the IP Address of LAN port 600 Enter into the Voicemail Box 900 Enter into the Meeting Blind Transfer 2 Attended Transfer Disconnect Call Login to the system After connecting the IP PBX to the local area ne...

Page 9: ...y requirement please modify the username and password after you login You can modify in this page System Management 3 Generally based on the default setting if user didn t do anything in 1 min after login system will reflect it s over time If you want to continue operating please login again If username and password are right this following page will be displayed Network WAN LAN Port IP will be di...

Page 10: ...s for your current configuration System Menu System Menu include the following sub menu Home Page Display device info Basic Basic configuration on extension trunks etc Inbound Control Configure Inbound Route IVR and Black List etc Advanced Configure extension s default info conference etc Status Check record list call logs register status etc here System Configure network time etc manage call logs...

Page 11: ...hone is using SIP or is a SIP device IAX2 Check this option if the User or Phone is using IAX2 or is an IAX2 device T 38 Fax Enables T 38 fax UDPTL pass through on SIP to SIP calls Agent Check this option if this User or Phone is an Call Agent NAT Check this option if the User or Phone is located behind a NAT Network Address Translation enabled gateway Pickup Group Select your pickup group Delete ...

Page 12: ...al with your inbound call based on this time rule Please set from this page Inbound Control Time Based Rule New Time Rule New Time Rule Item Explanation Rule Name Define the time rule name Time Date Conditions Set time segment of Month Date Week Destination How to deal with the inbound call in different time segment eg Inbound call will be forward to IVR in working time 3 3 Outbound Call 3 3 1 Tru...

Page 13: ...on for the trunk Lines Individual lines of the PBX eg Analog Port 3 The third analog port of the PBX You can configure the Analog GSM line through D LINK IP PBX Same Analog line couldn t be used in multi trunks If you don t have available Analog GSM trunk you can t set up trunk 3 3 2 Custom VoIP Custom VoIP allows you to create a VoIP trunk please configure on this page Add a Trunk VoIP Trunk ...

Page 14: ...rvice is closed Host Host Address provided by VoIP Provider Outbound proxy Outbound proxy is provided by VoIP Provider Proxy Port Proxy Port is provided by VoIP Provider Without Authentication If you don t use Authentication when connecting server pls check this option Username Username provided by VoIP Provider Password Password provided by VoIP Provider 3 3 3 Peer D LINK IP PBX will be taken as ...

Page 15: ...you don t use Authentication when connecting server pls check this option Username Username provided by the other DVX 2004 IP PBX Password Password provided by the other DVX 2004 IP PBX Once A trunk is added this trunk will be displayed in the List of Trunk You can define the codecs configure advanced settings or delete this trunk from the drop downs of Option 3 3 4 Outbound Routes Outbound Routes...

Page 16: ...e Place this call through Choose a trunk for this rule Failover Choose a failover trunk for using when the above chosen trunk is not available Dialing Rules Define the number match pattern for dialing Define a custom pattern N digit from 2 to 9 Z digit from 1 to 9 X digit from 0 to 9 One digit or multi digits Delete digits prefix If deleted one digit prefix when dial 12345 digit 2345 will be sent ...

Page 17: ...eue conference or IVR You can choose based on your requirement Analog Channel DID If you want to direct the inbound call from a trunk Analog to a specified extension call queue conference or IVR please configure on this page Add Analog Channel Channel Choose Analog Port of trunk DID Extension Select Extension call queue conference or IVR for DID VoIP Channel DID If you want to direct the inbound c...

Page 18: ... configure on this page IVR Item Explanation Name Set a name for the IVR Extension If you want to listen to the IVR by dialing extension please input an extension Number Please Select Select IVR audio file please configure in this page IVR Prompts Repeat Loops loop times to repeat playing the IVR prompt Dial other Extensions Allow caller to dial other extension besides of the ones listed as below ...

Page 19: ...tension for recording click Record button the selected extension will ring then you can record IVR 3 4 4 Ring Groups Ring Group is a collection of extensions When a call to a ring group all extensions in this ring group will ring in different way based on their different configuration if ring time exceeded defined time the call will be directed to IVR or others based on your configuration There is...

Page 20: ... extension Voicemail RingGroup IVR or Hangup 3 5 Black List If some numbers need to be blocked you can use this functionality Please configure in Black List click New Blacklist to display this dialog as below Input caller s number in the blank then this caller s number will be blocked when call again Meanwhile extension user can add or delete the blacklist number by function key on the phone Pleas...

Page 21: ...be deleted from the Black List 3 5 1 Pickup Call If an extension user is away from his her desk other extension users can pickup the call by function key on the phone Please check the following diagram to learn Reference Parameters and Explanation of Pickup Calls Item Explanation 8 Pick up the ringing extension in the system at random This can be defined in Feature Codes 7 Defined extension number...

Page 22: ...ow to learn Reference Parameters and Explanation of Call Park Item Explanation Extension to Dial for Parking Calls Default number is 700 It can be defined in Feature Codes What extension to park calls on Default number is 701 720 It can be defined in Feature Codes How many seconds a call can be parked for Default is 45 seconds It can be defined in Feature Codes 3 6 2 Transfer If an incoming call a...

Page 23: ...fter you use function key 2 it can be defined in Feature Codes Timeout for answer on attended transfer Default is 15 seconds it can be defined in Feature Codes 3 6 3 Conference If you wanted to create a conference room for some extension users or with external lines you can input conference room number 900 input conference room password 1234 Admin s password is 2345 then enter into conference room...

Page 24: ...rence Enable caller menu Checking this option allows a user to access the Conference Bridge menu by pressing the key on their dialpad Announce callers Checking this option announces to all Bridge participants the joining of any other participants Record conference Recording format is WAV Quiet Mode If this option was checked all users entering this conference will be marked as quiet and will be in...

Page 25: ...tem Explanation Extension Select an extension which need to be monitored Monitoring Time Always monitor or monitor in different time Monitor Settings Set inbound record and outbound record 3 7 Settings before leaving office 3 7 1 Follow Me If you don t want to lose any call you can use this function Please click Follow Me New Follow Me ...

Page 26: ...ernal extension Set your Follow Me number Forward to an External Extension Incoming call will be forwarded to external number or mobile number Set Internal Extension Set an internal extension to pick up the call Select DialPlan Select DialPlan when forward the call to external number Set External Number Set external number like Mobile number 3 7 2 VoiceMail If you don t want to configure Follow Me...

Page 27: ...e configured before using VoiceMail If no answer when default ring time is over the system will play and ask you to leave your message press to end recording If you configured email your voice message will be sent to your defined email Leave a message ...

Page 28: ...eate Agent Check agent in the Extension Settings Advanced Options then assign agent and Ring Strategy in Call Queue please learn from the following configuration interface Item Explanation Queue Number This option defines the extension number that may be dialed to reach this Queue Queue Name This option defines a name for this Queue eg Sales Ring Strategy RingAll Ring All available Agents until on...

Page 29: ...ter a successful call how many seconds needed to wait before sending another call to a potentially free agent Default is 0 which means No Delay Max Wait Time s The maximum number of seconds a caller can wait in a queue before being pulled out empty for unlimited Max Callers This option sets the maximum number of callers that may wait in a Queue Default is 0 Unlimited Join Empty Defining this optio...

Page 30: ...are connected to the caller Frequency s How often to announce queue position and estimated holdtime 0 to Disable Announcements Announce Hold Time Should we include estimated hold time in position announcements Either yes no or only once hold time will not be announced if 1 minute Repeat Frequency s How often to announce a voice menu to the caller 0 to Disable Announcements Announcements Prompt Sel...

Page 31: ...30 3 8 3 Agent Log Off If agent would leave and log off none of agent will answer calls then Agent Log Off ...

Page 32: ... one analog phone Allow multiple extensions to be assigned to one analog phone Allow extensions to be Alpha Numeric SIP IAX users If extension is Alpha outside line can t call in but extension can call out NAT Check this option if the User or Phone is located behind a NAT Network Address Translation enabled gateway SIP Check this option if the User or Phone is using SIP or is a SIP device IAX2 Che...

Page 33: ...low Item Explanation Extension for checking messages The number that users call in order to access their voicemail accounts the default number is 600 Max greeting seconds Defining this option to set a maximum time for the greeting message Direct to Voicemail Defining this option to go to voicemail box directly Dial 0 for Operator Callers entering the voicemail application can leave for Operator by...

Page 34: ...d caller ID Allow users to review Choosing this option the caller leaving the voicemail can review their recorded message before it s submitted SMTP Settings Item Explanation SMTP server In order to send e mail notifications of your voicemail Set the IP address or domain name of a SMTP server that your IP PBX may connect to eg mail yourcompany com Port The port number which the SMTP server running...

Page 35: ...ddresses as attachments Sender Name Display the Sender name when you receive a voicemail From Sender s email address Subject Subject of the mail Message The message pattern 4 3 Music Settings Management for music on hold music on ringback music on call queue Click Music Settings to display the diagram as below Music Settings ...

Page 36: ...erver IP address Please enter your TFTP server IP address Select Music Directory Select directory where the uploaded music file will be saved 4 4 DISA A trunk call into the PBX and call to another trunk through outbound route of the PBX Eg This trunk can make international call you are out of the office and want to contact with your customer in foreign country now you can dial DISA number after PI...

Page 37: ...me permitted between digits when the user is typing in an extension Default is 5 seconds Extension for this DISA Optional If you want this DISA to be accessible by dialing an extension you can define an extension number for this DISA Select DialPlan Set the DialPlan that calls will originate from 4 5 Paging And Intercom Paging And Intercom is used for calling a paging extension all terminals which...

Page 38: ...his page Device List Select Device s to Page Duplex Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it like an instant conference 4 6 Monitor Monitor is used for recording the defined extensions Click Monitor New Monitor to display the diagram as below ...

Page 39: ... calls 4 7 Phone Book If incoming call was matched with the number in the phone book the incoming call will display the name of matched number Click Phone Book to display the diagram as below Search Input contact name to search Show All Show all contacts Name Add contact s name Alphabetic or numeric only Number Add contact s number international phone number is supported ...

Page 40: ...k calls on What extensions to park calls on eg 701 720 How many seconds a call can be parked for Set the call time by second if it s time out system will call the previous extension again Pickup Extension Set Pickup Extension Pickup Specified Extension Set Pickup Specified Extension default dial 7 extension to pickup the extension Blind Transfer Allow unattended or blind transfers It works like th...

Page 41: ...conference When you press 0 you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Create Conference While you speak with another party you can press 0 you and the callee are immediately transferred to ...

Page 42: ...o the Specific Queue Same as Agent Login Extension except you do not have to remain on the line Agent Logoff Extension Agent logoff from the queue Pause Queue Member Extension Pauses a queue member so that the member can not receive calls Unpause Queue Member Extension Unpause a queue member who is paused previously so that the member can receive calls again ...

Page 43: ...onference you can delete the record list Click Record List Monitor and Conference will be displayed as below Monitor List Interface Conference List interface 5 2 Call Logs Check call logs of extension by caller ID or callee ID Click Call Logs to display the diagram as below Call Logs Interface Note Duration in the call logs is not real charged duration if you need billing PSTN must ...

Page 44: ...rity reversal in trunk configuration for the IP PBX 5 3 Register Status Check SIP IAX2 User and SIP IAX2 Trunk status Click Register Status to display the diagram as below 5 4 System Info Check OS version firmware version and memory etc from here Click System Info to display the diagram as below ...

Page 45: ...chine on the network IP address Set static IP address of WAN port on this device Subnet mask Specify the subnet mask of the above static IP address Gateway Specify a gateway to reach non local addresses DNS Specify a nameserver to resolve domain names Tone Zone Setting Define the tone zone for home country or place 6 2 TroubleShooting You can ping other network device through D LINK IP PBX and tra...

Page 46: ... Selcet DHCP service work on the which port Start IP Set start IP of the DHCP IP address pool End IP Set end IP of the DHCP IP address pool Lease Time Set lease time of the IP address TFTP Server Set TFTP server for auto provision 6 4 DDNS VPN After configure DDNS you can visit by domain remotely Click DDNS to display the diagram as below DDNS Settings ...

Page 47: ...k VPN to display the diagram as below Note 1 DDNS supports the domain provided by Dyndns org no ip com zoneedit com 2 VPN supports N2N only 6 4 Time Settings Click Time Settings to display the diagram as below ...

Page 48: ...d it may be either remote or local The default server is pool ntp org Be aware that the PBX needs to be able to connect to a NTP server for perfect function Time Zone Select your time zone so that the system will set time based on the time zone Synchronize with current PC time Click the button to synchronize the PBX time with the current PC time ...

Page 49: ...rd of admin here default password is admin Set Language Set voice language of the system And you can set the SIP Analog channel here by clicking Show Advanced Options Click Management Access Permit to display the diagram as below Note After you added a permitted IP you can only login the system by this IP other IP address isn t effective to login the system ...

Page 50: ...P Server address IP address or Domain User Name FTP account name Password FTP account password Directory Define a directory on the FTP server Note 1 Upload Voicemail Conference record Monitor and Call logs to the defined FTP Server automatically when flash storage is over 40 Then the history files will be removed out automatically 2 NOT upload in working time by default 6 7 Backup Backup all the s...

Page 51: ...o your PC Note Please don t change the backup file name 6 8 Update Here you can upload firmware IVR prompt backup files to update the system Click Update to display the following diagram Extract the downloaded firmware package which includes one TFTP server and one upgrading file Run TFTP server you will see the following interface ...

Page 52: ...he update page and upload firmware Enter the package name Enter TFTP Server IP address Click Update button to finish upgrading system package after entering the TFTP Server IP Then system will reboot automatically ...

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