Section 4 - Troubleshooting
D-Link DVA-G3670B User Manual
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Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DVA-G3670B. Read the following
descriptions if you are having problems. (The examples below are illustrated in Windows® XP. If you have a different operating system, the
screenshots on your computer will look similar to the following examples.)
1. Why can’t I access the web-based configuration utility?
When entering the IP address of the D-Link router (192.168.1.1 for example), you are not connecting to a website on the Internet or have to be
connected to the Internet. The device has the utility built-in to a ROM chip in the device itself.
Your computer must be on the same IP subnet to connect to the web-based utility.
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Make sure you have an updated Java-enabled web browser. We recommend the following:
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Internet Explorer 6.0 or higher
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Firefox 1.5 or higher
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Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect
to a different port on the device if possible. If the computer is turned off, the link light may not be on.
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Disable any internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal
Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for
more information on disabling or configuring it.
