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T
ROUBLESHOOTING
Problem
Solution
Battery life is very
short or the Roq-it 10
GB is not working at
all.
Ensure the battery is fully charged. The red LED
on the front of the unit will turn on when the unit
is charging, and off after the battery is fully
charged.
If the problem still persists please contact Tech
Support.
When the Roq-it 10
GB is plugged into
the Computer via the
USB no new hard
drive appears.
1. Check the connection between the unit and
the computer. Ensure the USB cable is fully
inserted into both the player and your
computer.
2. Right click with your mouse on the “My
Computer” icon and choose: “Properties,”
then go to the “Device Manager.” Go to the
“Universal Serial Bus controller” and remove
all the drivers in the USB controllers by
clicking the remove button.
Restart your computer without the Jukebox
plugged in.
After the computer has loaded all the USB
drivers reinstall the Roq-it 10 GB’s USB
drivers and reboot your computer.
Plug the Jukebox USB cable into the computer.
You should now see the hard drive appear
under “My Computer.”
3. If the problem still persists try connecting
the Roq-it 10 GB to a different computer and
see if the problem has been fixed.
IR remote control is
not working
If it is your first time using the remote, make
sure to remove the plastic tab from the battery
slot. If the remote worked in the past, check the
