D-Link DCS-942L, Install Manual

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Troubleshooting
FAQs
1. What can mydlink.com do for me?
mydlink.com provides users with a quick and easy way to view or manage multiple cameras
over the Internet. You can add your camera to your mydlink.com account after running the
Installation Wizard. Users can sign in to mydlink and access their devices under their account
from a PC connected to the Internet anytime, anywhere.
2. What is mydlink No.? What is it used for?
Each camera has a unique 8-digit mydlink No. which will be shown on the label on the back of
your camera. This 8-digit number identifies your device, and is required to add your device to
your mydlink.com account.
3. What can I do if my DCS-942L is not working correctly?
• Try using the wizard on the included CD.
• To make sure your hardware is installed correctly, make sure that:
- the back LED is lit solid green
- your Internet connection is working
- your router’s LAN & WAN connections are ok
- your router supports UPnP
®
- your camera is on the same network as your PC
- both your PC and camera have a working Internet connection
• If your camera is still not working, check your router and make sure it is using the latest
firmware.
4. I cannot run the CD wizard. How do I install my DCS-942L?
You can install your camera by using the online wizard:
• Go to mydlink portal
TECHNICAL SUPPORT
Australia:
Tel: 1300-766-868
24/7 Technical Support
Web: http://www.dlink.com.au
E-mail: support@dlink.com.au
India:
Tel: +91-22-27626600
Toll Free 1800-22-8998
Web: www.dlink.co.in
E-Mail: helpdesk@dlink.co.in
Singapore, Thailand, Indonesia,
Malaysia, Philippines, Vietnam:
Singapore - www.dlink.com.sg
Thailand - www.dlink.co.th
Indonesia - www.dlink.co.id
Malaysia - www.dlink.com.my
Philippines - www.dlink.com.ph
Vietnam - www.dlink.com.vn
Korea:
Tel : +82-2-2028-1810
Monday to Friday 9:00am to 6:00pm
Web : http://d-link.co.kr
E-mail : g2b@d-link.co.kr
New Zealand:
Tel: 0800-900-900
24/7 Technical Support
Web: http://www.dlink.co.nz
E-mail: support@dlink.co.nz
South Africa and Sub Sahara
Region:
Tel: +27 12 661 2025
08600 DLINK (for South Africa only)
Monday to Friday 8:30am to 9:00pm South
Africa Time
Web: http://www.d-link.co.za
E-mail: support@d-link.co.za
Saudi Arabia (KSA):
Tel: +966 01 217 0008
Fax: +966 01 217 0009
Saturday to Wednesday 9.30AM to 6.30PM
Thursdays 9.30AM to 2.00 PM
E-mail: Support.sa@dlink-me.com
D-Link Middle East - Dubai, U.A.E.
Plot No. S31102,
Jebel Ali Free Zone South,
P.O.Box 18224, Dubai, U.A.E.
Tel: +971-4-8809022
Fax: +971-4-8809066 / 8809069
Technical Support: +971-4-8809033
General Inquiries: info.me@dlink-me.com
Tech Support: support.me@dlink-me.com
Egypt
1, Makram Ebeid Street - City Lights Building
Nasrcity - Cairo, Egypt
Floor 6, office C2
Tel.: +2 02 26718375 - +2 02 26717280
Technical Support: +2 02 26738470
General Inquiries: info.eg@dlink-me.com
Tech Support: support.eg@dlink-me.com
Kingdom of Saudi Arabia
Office # 84 ,
Al Khaleej Building ( Mujamathu Al-Khaleej)
Opp. King Fahd Road, Olaya
Riyadh - Saudi Arabia
Tel: +966 1 217 0008
Technical Support:
+966 1 2170009 / +966 2 6522951
General Inquiries: info.sa@dlink-me.com
Tech Support: support.sa@dlink-me.com
Pakistan
Islamabad Office:
61-A, Jinnah Avenue, Blue Area,
Suite # 11, EBC, Saudi Pak Tower,
Islamabad - Pakistan
Tel.: +92-51-2800397, 2800398
Fax: +92-51-2800399
Karachi Office:
D-147/1, KDA Scheme # 1,
Opposite Mudassir Park, Karsaz Road,
Karachi – Pakistan
Phone: +92-21-34548158, 34326649
Fax: +92-21-4375727
Technical Support: +92-21-34548310, 34305069
General Inquiries: info.pk@dlink-me.com
Tech Support: support.pk@dlink-me.com
You can find software updates and user documentation on the D-Link website.
Tech Support for customers in
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