DCM-100 Ethernet Cable Modem
LIMITED WARRANTY
D-Link provides this limited warranty for its product only to the person or entity who originally purchased the product
from D-Link or its authorized reseller or distributor.
Limited Hardware Warranty:
D-Link warrants that the hardware portion of the D-Link products described below
(“Hardware”) will be free from material defects in workmanship and materials from the date of original retail purchase of
the Hardware, for the period set forth below applicable to the product type (“Warranty Period”) if the Hardware is used
and serviced in accordance with applicable documentation; provided that a completed Registration Card is returned to
an Authorized D-Link Service Office within ninety (90) days after the date of original retail purchase of the Hardware. If
a completed Registration Card is not received by an authorized D-Link Service Office within such ninety (90) period,
then the Warranty Period shall be ninety (90) days from the date of purchase.
Product Type
Warranty
Period
Product (excluding power supplies and fans)
Five (5) Years
Power Supplies and Fans
Five (5) Years
Spare parts and spare kits
Ninety (90) days
D-Link’s sole obligation shall be to repair or replace the defective Hardware at no charge to the original owner. Such
repair or replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement Hardware
need not be new or of an identical make, model or part; D-Link may in its discretion may replace the defective
Hardware (or any part thereof) with any reconditioned product that D-Link reasonably determines is substantially
equivalent (or superior) in all material respects to the defective Hardware. The Warranty Period shall extend for an
additional ninety (90) days after any repaired or replaced Hardware is delivered. If a material defect is incapable of
correction, or if D-Link determines in its sole discretion that it is not practical to repair or replace the defective
Hardware, the price paid by the original purchaser for the defective Hardware will be refunded by D-Link upon return to
D-Link of the defective Hardware. All Hardware (or part thereof) that is replaced by D-Link, or for which the purchase
price is refunded, shall become the property of D-Link upon replacement or refund.
Limited Software Warranty:
D-Link warrants that the software portion of the product (“Software”) will substantially
conform to D-Link’s then current functional specifications for the Software, as set forth in the applicable documentation,
from the date of original delivery of the Software for a period of ninety (90) days (“Warranty Period”), if the Software is
properly installed on approved hardware and operated as contemplated in its documentation. D-Link further warrants
that, during the Warranty Period, the magnetic media on which D-Link delivers the Software will be free of physical
defects. D-Link’s sole obligation shall be to replace the non-conforming Software (or defective media) with software
that substantially conforms to D-Link’s functional specifications for the Software. Except as otherwise agreed by D-
Link in writing, the replacement Software is provided only to the original licensee, and is subject to the terms and
conditions of the license granted by D-Link for the Software. The Warranty Period shall extend for an additional ninety
(90) days after any replacement Software is delivered. If a material non-conformance is incapable of correction, or if
D-Link determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by
the original licensee for the non-conforming Software will be refunded by D-Link; provided that the non-conforming
Software (and all copies thereof) is first returned to D-Link. The license granted respecting any Software for which a
refund is given automatically terminates.
What You Must Do For Warranty Service:
Registration Card. The Registration Card provided at the back of this manual must be completed and returned to an
Authorized D-Link Service Office for each D-Link product within ninety (90) days after the product is purchased and/or
licensed. The addresses/telephone/fax list of the nearest Authorized D-Link Service Office is provided in the back of
this manual. FAILURE TO PROPERLY COMPLETE AND TIMELY RETURN THE REGISTRATION CARD MAY
AFFECT THE WARRANTY FOR THIS PRODUCT.
Submitting A Claim. Any claim under this limited warranty must be submitted in writing before the end of the Warranty
Period to an Authorized D-Link Service Office. The claim must include a written description of the Hardware defect or
Software nonconformance in sufficient detail to allow D-Link to confirm the same. The original product owner must
obtain a Return Material Authorization (RMA) number from the Authorized D-Link Service Office and, if requested,
provide written proof of purchase of the product (such as a copy of the dated purchase invoice for the product) before
the warranty service is provided. After an RMA number is issued, the defective product must be packaged securely in
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